Customer Service Sales

WENDY BLAIR

***** ******* ** **** ***** AR. ***** C: 831-***-**** E: *.*****@*****.***

Professional Summary

Dynamic, results-oriented sales professional with a wealth of experience and a proven record of sales accomplishments and high levels of customer service. Committed to increasing revenue and growing bottom-line profitability while developing current and new customer relationships. Adaptive, team focused and motivated to excel. Proficient in Microsoft Word, Excel, Access, Outlook, and PowerPoint.

Highlights

Account management / retention

Sales and business development

Relationship building

Team building

Product knowledge training

Closing ratio improvement

Accounts payable / receivable

B2B sales

Experience

Showroom Sales Consultant

Apr 2006 – Nov 2016

Ferguson Bath, Kitchen & Lighting Gallery Seaside, CA

Guide clients through the fixtures selection process for their specific projects

Draft bid proposals in a timely manner

Increased monthly revenues from $60k-$125k through the sales of plumbing, appliances and lighting products

Recognized by the Regional Manager in 2013 as one of the top performers in sales for the district and joined the 31.75% club with overall margins of 32.99% for October 2013

Promoted from inside sales to showroom sales consultant within 2 years

Office Clerical Support

Mar 2003 – Mar 2006

Incotec Seaside, CA

Used propriety software and spreadsheets for data entry

Provided office support and handled basic administration tasks

Managed and maintained all reports

Accounts Receivable / Office Assistant

Mar 2003 – Feb 2004

Quality Plumbing Salinas, CA

Utilized computer software and spreadsheets to manage all accounts receivables

Handled incoming calls; inquiries and order requests while providing exceptional customer service

Education

Completion of general course work, Bakersfield College, Bakersfield, CA

Received certificates of completion in Ms Works and Microsoft Excel courses

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