Medical Customer Service
Resume:
MADELEINE DAWN T. TORRELIZA
Long Beach,CA 90802
Mobile no. 661-***-****
***********@*****.***
CERTIFIED PHLEBOTOMY TECHNICIAN
CERTIFICATE NUMBER: CPT01008670
LICENSE VALID THROUGH: 11/18/2018
WORK EXPERIENCE
Position: Companion Care
Inclusive dates: July 2016 to present
45 East Huntington Dr, A, Arcadia, CA 91006
Job Description:
An individual who is competent to perform assigned functions of non-medical care to the client in their residence.
RESPONSIBILITIES:
1. Provide companionship to client.
2. Prepare and serve meals and/or snacks.
3. Provide grooming and dressing guidance.
4. Provide light housekeeping.
5. Provide laundry and linen service to include washing, ironing and folding clothes.
6. Provide shopping service to client to include grocery and clothes shopping.
7. Provide incidental transportation for client which includes visits to doctor appointments, friends, family members, or stores.
8. Provide assistance and planning of client’s recreational activities and events.
9. May remind client of medications.
10. Record and report changes in the client’s physical condition, behavior or appearance to supervisor or Case Coordinator.
Position: Central Supply Manager and Medical Records Assistant
Inclusive Dates: October 19,2015 to April 29,2015
4000 Harrison St. Riverside, CA 92503
Job Description:
-Responsible for ordering, preparing, storing, and distributing equipment as needed for patient care.
- Responsible for the audit on the discrepancies on the Medication log book for licensed vocational nurses as well as the audit for the change of condition of residents.
-Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
-Delivers charts to assigned areas of the hospital by following established routing procedures.
-Keeps health care providers informed by communicating availability or unavailability of the record.
Position: Medical Team Assistant
Job Role: Customer Service Representative
Account: Travelers Insurance
Inclusive Dates: February 2013 to January 2015
EXL Services, Inc. Philippines
Duties and Responsibilities:
-Call to confirm attendance of an injured worker to his/her appointment
-Gather information regarding patient’s work status, office notes or any scheduled follow-up visits.
-Answer inbound calls related to patient’s claim
Position: Volunteer Nurse and Staff Nurse
Unit/Department: Emergency Room Unit
Inclusive date: July 16, 2010 until May 2012
Talon General Hospital
F. Tanedo St Tarlac City
Philippines
Bed Capacity: 50 bed capacity
Job description:
Under the general direction of the chief nurse/head nurse, performs overall registered nursing care. Maintains optimum standards of nursing care and practice through assessment, planning, implementation and evaluation of patient care.
Specific Duties and Responsibilities:
Emergency Unit Nurse:
-Ensures client safety at all times.
-Prioritize injuries and make the decisions of which injuries are more serious and must be attended to first.
-Decides which emergency constitutes a quicker response.
-Initiate an accurate ongoing assessment of each patient; identifying the unique problems and concerns of each individual.
-Legibly document and compile a patient history regarding medical complaints, surgeries and prescription of medications.
-Collect information on current injuries, symptoms and evaluate the needs and concerns of the individual patient.
-Formulate a comprehensive nursing care plan to present to the emergency care physician.
-Document the diagnosis and ongoing treatment plan of the patient, as the emergency room doctor that you assist provides you with orders, tests and procedures for the patient.
-Assist in demonstrating procedures such as provide IV therapy, cleaning and bandaging wounds, administering medications or injections and contacting other staff members when necessary for other procedures.
-Help physicians during exams and treatments, and monitor and record patient’s conditions, evaluate patient’s response to treatment and notify the doctor when appropriate.
Position: Volunteer Nurse
Unit/Department: Medical-Surgical Ward
Inclusive dates: January 16, 2010 to July 15,2010
Talon General Hospital
F. Tanedo St Tarlac City
Philippines
Bed Capacity: 50 bed capacity
Job description:
Under the general direction of the chief nurse/head nurse, performs overall registered nursing care. Maintains optimum standards of nursing care and practice through assessment, planning, implementation and evaluation of patient care.
Medical Surgical Nurse:
-Ensures client safety at all ties.
-Renders care to post-operative surgical patients
-Assists with the code blue team in the ward area.
-Acts as client/patient advocate and ensure client/patient comfort at all times.
-Provides nursing services including medications and injections as ordered by the doctor.
-Secures consent for invasive diagnostics procedures and surgical operations.
-Takes and records vital signs.
-Administer intravenous fluids.
-Administer oxygen if needed.
-Monitor and record urine and stool output.
-Collect specimen such as urine, stool and sputum as ordered.
-Observe changes in patient’s status or any untoward reactions and notifies the head nurse or doctor.
-Secure results of laboratory test and other request.
-Assists patient in convalescence and rehabilitation.
-Assist doctor during treatment.
-Coordinates with all health team members concerned with the direct care of the client/patient.
-Provides daily morning care to clients/patients who are incapable of doing self-care.
-Educates patient and families on proper care of the sick.
-Develop and manage nursing care plan for the patient.
-Participates in general and medical staff meeting as required
EDUCATIONAL BACKGROUND
Bachelor of Science in Nursing
Far Eastern University
Nicanor St. Sampaloc Manila
Date graduated: April 2008
Secondary Education:
College of the Holy Spirit of Tarlac
San Sebastian Tarlac City
Date graduated: March 2004
Primary Education:
College of the Holy Spirit of Tarlac
San Sebastian Tarlac City
Date graduated: March 2000
HIGHLIGHTS OF QUALIFICATIONS
Registered Nurse
License number: 0509920
Professional Regulation Commission
( valid until 10/22/2018)
Additional Educational Background:
Master of Arts in Nursing
Tarlac State University
Total Credit Units Earned: 42
Subject title:
Advance Nursing Concepts II (Medical Surgical)
Critical Thinking in Nursing
Theoretical Foundation of Nursing
Advance Nursing Concepts III (Psychiatric Nursing)
Community Health Nursing
Foundation of Education
Human Resource Management
Advance Nursing Concept I (Maternal and Child Care)
Basic Statistics
Methods of Research
Nursing Management and Administration
Bioethics
Curriculum Development
Advanced Clinical Teaching
SEMINARS AND TRAININGS ATTENDED:
Title : Basic Life Support
Conducted by : American Heart Association
Inclusive date : August 27,2016
Title : Dialysis Nurse Training Course
Conducted by : Jecsons Medical Center (Mcarthur Highway Tarlac City, Philippines)
Inclusive Date : September 21,2009 to October 30,2009
Title : Basic Peritoneal Dialysis
Conducted by : Philippines Heart Center, East Avenue Quezon City
Inclusive Date : November 29,2009
Title : Regular IV Training Program
Conducted by : Angeles University Foundation Medical Center
Inclusive Date : November 12-14 2008
Character Reference:
Name: Emily Ledesma
Position: Manager (Comfort Keepers)
Contact no: 626-***-****
Name: Mary Antonette Amurao
Position: Director of Nursing (Orange Tree Nursing Center)
Contact no: 909-***-****
Name: Lisette Fernandez
Position: Head of Department of Staff and Development (Orange Tree Nursing Center)
Contact no: 909-***-****
Name : Dr. Raymond F. Talon
Position : Medical Director ( Talon General Hospital)
Contact No : (011)(63-917-***-****
Name : Patrick John Cawaling
Position: Process trainer (EXL Services Inc.)
Contact No : (011)(63-906-***-****
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