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Medical Customer Service

Location:
Long Beach, CA
Posted:
January 14, 2017

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Resume:

MADELEINE DAWN T. TORRELIZA

*** ****** ***. **** *

Long Beach,CA 90802

Mobile no. 661-***-****

acx98n@r.postjobfree.com

CERTIFIED PHLEBOTOMY TECHNICIAN

CERTIFICATE NUMBER: CPT01008670

LICENSE VALID THROUGH: 11/18/2018

WORK EXPERIENCE

Position: Companion Care

Inclusive dates: July 2016 to present

45 East Huntington Dr, A, Arcadia, CA 91006

Job Description:

An individual who is competent to perform assigned functions of non-medical care to the client in their residence.

RESPONSIBILITIES:

1. Provide companionship to client.

2. Prepare and serve meals and/or snacks.

3. Provide grooming and dressing guidance.

4. Provide light housekeeping.

5. Provide laundry and linen service to include washing, ironing and folding clothes.

6. Provide shopping service to client to include grocery and clothes shopping.

7. Provide incidental transportation for client which includes visits to doctor appointments, friends, family members, or stores.

8. Provide assistance and planning of client’s recreational activities and events.

9. May remind client of medications.

10. Record and report changes in the client’s physical condition, behavior or appearance to supervisor or Case Coordinator.

Position: Central Supply Manager and Medical Records Assistant

Inclusive Dates: October 19,2015 to April 29,2015

4000 Harrison St. Riverside, CA 92503

Job Description:

-Responsible for ordering, preparing, storing, and distributing equipment as needed for patient care.

- Responsible for the audit on the discrepancies on the Medication log book for licensed vocational nurses as well as the audit for the change of condition of residents.

-Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.

-Delivers charts to assigned areas of the hospital by following established routing procedures.

-Keeps health care providers informed by communicating availability or unavailability of the record.

Position: Medical Team Assistant

Job Role: Customer Service Representative

Account: Travelers Insurance

Inclusive Dates: February 2013 to January 2015

EXL Services, Inc. Philippines

Duties and Responsibilities:

-Call to confirm attendance of an injured worker to his/her appointment

-Gather information regarding patient’s work status, office notes or any scheduled follow-up visits.

-Answer inbound calls related to patient’s claim

Position: Volunteer Nurse and Staff Nurse

Unit/Department: Emergency Room Unit

Inclusive date: July 16, 2010 until May 2012

Talon General Hospital

F. Tanedo St Tarlac City

Philippines

Bed Capacity: 50 bed capacity

Job description:

Under the general direction of the chief nurse/head nurse, performs overall registered nursing care. Maintains optimum standards of nursing care and practice through assessment, planning, implementation and evaluation of patient care.

Specific Duties and Responsibilities:

Emergency Unit Nurse:

-Ensures client safety at all times.

-Prioritize injuries and make the decisions of which injuries are more serious and must be attended to first.

-Decides which emergency constitutes a quicker response.

-Initiate an accurate ongoing assessment of each patient; identifying the unique problems and concerns of each individual.

-Legibly document and compile a patient history regarding medical complaints, surgeries and prescription of medications.

-Collect information on current injuries, symptoms and evaluate the needs and concerns of the individual patient.

-Formulate a comprehensive nursing care plan to present to the emergency care physician.

-Document the diagnosis and ongoing treatment plan of the patient, as the emergency room doctor that you assist provides you with orders, tests and procedures for the patient.

-Assist in demonstrating procedures such as provide IV therapy, cleaning and bandaging wounds, administering medications or injections and contacting other staff members when necessary for other procedures.

-Help physicians during exams and treatments, and monitor and record patient’s conditions, evaluate patient’s response to treatment and notify the doctor when appropriate.

Position: Volunteer Nurse

Unit/Department: Medical-Surgical Ward

Inclusive dates: January 16, 2010 to July 15,2010

Talon General Hospital

F. Tanedo St Tarlac City

Philippines

Bed Capacity: 50 bed capacity

Job description:

Under the general direction of the chief nurse/head nurse, performs overall registered nursing care. Maintains optimum standards of nursing care and practice through assessment, planning, implementation and evaluation of patient care.

Medical Surgical Nurse:

-Ensures client safety at all ties.

-Renders care to post-operative surgical patients

-Assists with the code blue team in the ward area.

-Acts as client/patient advocate and ensure client/patient comfort at all times.

-Provides nursing services including medications and injections as ordered by the doctor.

-Secures consent for invasive diagnostics procedures and surgical operations.

-Takes and records vital signs.

-Administer intravenous fluids.

-Administer oxygen if needed.

-Monitor and record urine and stool output.

-Collect specimen such as urine, stool and sputum as ordered.

-Observe changes in patient’s status or any untoward reactions and notifies the head nurse or doctor.

-Secure results of laboratory test and other request.

-Assists patient in convalescence and rehabilitation.

-Assist doctor during treatment.

-Coordinates with all health team members concerned with the direct care of the client/patient.

-Provides daily morning care to clients/patients who are incapable of doing self-care.

-Educates patient and families on proper care of the sick.

-Develop and manage nursing care plan for the patient.

-Participates in general and medical staff meeting as required

EDUCATIONAL BACKGROUND

Bachelor of Science in Nursing

Far Eastern University

Nicanor St. Sampaloc Manila

Date graduated: April 2008

Secondary Education:

College of the Holy Spirit of Tarlac

San Sebastian Tarlac City

Date graduated: March 2004

Primary Education:

College of the Holy Spirit of Tarlac

San Sebastian Tarlac City

Date graduated: March 2000

HIGHLIGHTS OF QUALIFICATIONS

Registered Nurse

License number: 0509920

Professional Regulation Commission

( valid until 10/22/2018)

Additional Educational Background:

Master of Arts in Nursing

Tarlac State University

Total Credit Units Earned: 42

Subject title:

Advance Nursing Concepts II (Medical Surgical)

Critical Thinking in Nursing

Theoretical Foundation of Nursing

Advance Nursing Concepts III (Psychiatric Nursing)

Community Health Nursing

Foundation of Education

Human Resource Management

Advance Nursing Concept I (Maternal and Child Care)

Basic Statistics

Methods of Research

Nursing Management and Administration

Bioethics

Curriculum Development

Advanced Clinical Teaching

SEMINARS AND TRAININGS ATTENDED:

Title : Basic Life Support

Conducted by : American Heart Association

Inclusive date : August 27,2016

Title : Dialysis Nurse Training Course

Conducted by : Jecsons Medical Center (Mcarthur Highway Tarlac City, Philippines)

Inclusive Date : September 21,2009 to October 30,2009

Title : Basic Peritoneal Dialysis

Conducted by : Philippines Heart Center, East Avenue Quezon City

Inclusive Date : November 29,2009

Title : Regular IV Training Program

Conducted by : Angeles University Foundation Medical Center

Inclusive Date : November 12-14 2008

Character Reference:

Name: Emily Ledesma

Position: Manager (Comfort Keepers)

Contact no: 626-***-****

Name: Mary Antonette Amurao

Position: Director of Nursing (Orange Tree Nursing Center)

Contact no: 909-***-****

Name: Lisette Fernandez

Position: Head of Department of Staff and Development (Orange Tree Nursing Center)

Contact no: 909-***-****

Name : Dr. Raymond F. Talon

Position : Medical Director ( Talon General Hospital)

Contact No : (011)(63-917-***-****

Name : Patrick John Cawaling

Position: Process trainer (EXL Services Inc.)

Contact No : (011)(63-906-***-****



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