Security Officer and Customer Service
Resume:
Douglas C. Johnson
**************@*******.***
SECURITY PROFESSIONAL SHIPPING AND RECEIVING CUSTOMER SERVICE SKILL SUMMARY:
Building Security
Shipping and Receiving
Customer Service – Community relations
First Aid – CPR and AED
WORK EXPERIENCE:
Shipping and Receiving 11/2016 to Present
Kohl’s Troy, MI
Unload freight, pull merchandise, package for shipping
Distribute freight to departments
Place excess freight into back stock
Use computerized “bluebird” scanner system for inventory control Building Safety 08/2010 to 06/2016
Oakland County
Opened and secured buildings on County Campus
Daily reporting of patrolling
Trained in first responder procedures and answered as first responder
First Aid, AED and CPR certified
Communicated medical conditions to dispatchers and/or supervisor
Rapidly responded to radio calls and monitored security system at stations
Monitored 370 security cameras: courtrooms, exit doors, hallways
Re-directed and zoomed cameras as necessary
Oak Park School District, Oak Park, MI 08/1995 to 10/2010 Supervisor – 2004 to 2010
In charge of security for at-risk program
Coordinated student flow
Oversaw security staff, new employee training, procedures and policies Officer – 1995 to 2004
Secured and opened school district buildings
Provided impeccable customer service to students and staff
Performed daily walk-through inspections
Maintained a safe and secured environment for staff, students and visitors
“First Face of the School District” training
Worked with officers from the City of Oak Park Public Safety and Probation departments for Oakland & Wayne county
Deputy Director Department of Public Service – Public Service 05/1994 08/1996 City of Highland Park Highland Park, MI
Managed day-to-day operations
Facility rental and maintenance
Scheduled meetings, gave daily updates to Department Heads
Assisted with Emergency Disaster Planning
Assisted the Director at City Council meetings
Served as a member of the Neighborhood Safety Committee Forest Hill Cemetery Inc. Detroit, MI
Superintendent June 89 – Feb 94
Oversaw inter-office payroll, billing, public relations and sales
Delegated responsibilities for outside duties with Assistant Superintendent
Conducted meetings with Assistant Superintendent and managers
Public relations meetings and events
Coordinated contracts with outside companies
Updated security system, procedures and building checks TRAINING
Supervision training, Oakland County Government
Diversity training, Oakland County Government
Building Safety training, Oak Park Police Department
Conflict Resolution, Oak Park School District
CPI Training – Crisis Prevention, Oak Park School District
First Aid – CPR and AED - active
Certified Life Guard
WSI – Water Safety Instructor
EDUCATION
High School Diploma, Northeastern High School
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