Customer Service Information Technology

Emilee Seymour

*** * ********* *** ., ********, OH 43209 C: 937-***-**** *************@*******.***

Professional Summary

Entering the fascinating world of Information Technology. Patient and empathetic individual with excellent communication skills and customer service experience; extensive background in conflict resolution. Knowledge of computer essentials and currently working toward IT specific certifications through an aggressive training at My Computer Career. Strong leader with a positive attitude; maintains focus on goals through problem solving.

Education

My Computer Career, Columbus, OH Graduated: June 2016

Information Technology Sytems Administrator

Certifications in progress are: A+CompTIA, Network+CompTIA, Mobility+CompTIA, Server+CompTIA, CCENT, Windows 7, MTA: MTA Server Fundamentals, MTA Mobility Fundamentals, MTA Security Fundamentals

Current Certifications:

MTA Networking

Uplift Learning Center: Phlebotomy Certificate

Relevant Skills

Microsoft Office skills Troubleshooting

Knowledge of printer capabilities Knowledge of computer components

Accurate typing skills Knowledge of installation

Goal setter Ability to take directions

Data entry Team player

Time management skills Excellent verbal and written communications

Employment History

IT Service Desk Specialist, L Brands: 05/2016 to 01/2017

Support BBW, Victoria Secret, Henri Bendel, La Senza, and Pink Stores in IT assistance

Troubleshoot back office controllers, network connectivity, POS Registers, IPads, and Mobile

Registers

Confluent in ticket documentation using Service Manager

Displays knowledge of proper escalation procedures

Utilizes Remote Desktop Support

Displays knowledge of financial reporting

IT Service Desk Analyst, Nationwide Insurance: 01/2016 to 05/2016

Supported internal users with connectivity, printer, update, password reset, Lotus Notes,

and Outlook issues

Utilized Service Center and showed a high level of experience in ticket documentation

Displayed professionalism and the ability to adapt to change

Used Service Now ticketing system

Sales Representative, Northern Lighting: 11/2015 to 01/2016

Greet customers and help assist them in finding lighting fixtures that will work best for them

Displays excellent customer service and product knowledge

Implement cash sales

Help Desk Agent, AIR: 09/2015 to 11/2015

lnbound technical support via emails and phone from teachers, superintendents, and district

coordinators

Assisted with password resets and guidance with TIDE system; student database

Team Leader, Contact Us: 06/2014 to 01/2015

Evaluated statistical reports on quality assurance and attendance

Analyzed report results and conveyed information to superiors and team members

Trained and coached agents on their phone calls, and took escalated calls to resolve issues

Customer Service/Legal, Garden City Group: 11/2013 to 02/2014

Answered questions by phone for claimants regarding settlements they were supposed to receive

from stock investment companies who were going bankrupt

Maintained strict confidentiality; displayed knowledge of legal terminology

Customer Service, Safelite Autoglass: 07/2013 to 10/2013

Provided excellent customer service by providing quotes over the phone on window repairs and

replacements

Scheduled appointments and bolstered sales by upselling additional products such as wiper blades

Customer Service, DSW, Inc.: 10/2012 to 05/2013

Placed online orders for customers by phone and helped them navigate through the DSW website

Debt Collector, Phillps and Cohen Associates: 02/2009 to 09/2012

Collected dues by phone on American Express credit cards; assisted with developing payment plans

Phlebotomist, Ayesu Health, Plus: 07/2008 to 12/2008

Upon completion of externship, was offered a full time position; Did venipunctures for testing

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