GAIL D. COATSWORTH

*** ******* **** ****

Union, Ohio 45322

C 937-***-****

acx973@r.postjobfree.com

SUMMARY

Leverages superb interpersonal skills to foster an environment of mutual respect and trust. With an uncompromised sense of loyalty, remains dedicated to projects from inception to completion to assure quick turnaround. Approaches new challenges with confidence and a commitment to quality while delivering significant results.

EDUCATION

SINCLAIR COMMUNITY COLLEGE, Dayton, Ohio

GRADUATED WITH HONORS FROM

NORTHMONT HIGH SCHOOL

EXPERIENCE

KEY BANK Dayton, Ohio

Relationship Associate /Executive Assistant 2008 – Present__

Serves as administrative assistant to the commercial banking department.

Fields questions from clients and staff

Responsible for answering 4 line phone system.

Enters and updates data in CE Desktop, Crisp, Hogan and various other computer programs.

Creates reports in Excel and presentations in Powerpoint.

Coordinates and organizes meetings and events

Opens, closes and maintains accounts to ensure accuracy and integrity

Assists with creating Relationship Reviews, Pitch books and other various duties as assigned

Received several kudos and awards for excellence in team work and customer service

NU BETHEL SCHOOL OF EXCELLENCE Dayton, Ohio

Administrative Assistant 2007 – 2008

Served as Administrative Assistant to the Director of Education

Entered in grades for end of semester and completed and printed report cards and parent letters

Worked as Para Professional as needed

Copied teacher forms as needed

Contacted parents about student attendance as needed

Other various duties as assigned

NATIONAL CITY MORTGAGE (PNC) Miamisburg, Ohio

Supervisor II 2003-2007

Oversaw team of 40 full-time employees and temporary staff. Hired, trained and coached new associates. Wrote and presented reviews as well as delivered disciplinary notices. Verified and approved time sheets, vacations and sick leave as well as tracked FMLA time.

Motivated team to achieve over 90% productivity with average of 3% error ratio.

Maintained tight delivery window for sending closing documents to investors.

Developed multiple reports to guarantee accuracy/timeliness of processes from shipping to receiving.

Created positive work environment by maintaining open communication with associates and encouraging personnel to perform at top levels.

Met with workers regularly to set individual/team goals, monitor progress and drive achievement of corporate objectives.

Received several Champion Award nominations for superior management practices.

Additional Relevant Experience:

National City Mortgage (PNC) Team Leader

National City Mortgage (PNC) Loan Coordinator I

National City Bank (PNC) Administrative Assistant III

National City Bank (PNC) Teller, New Accounts Clerk

COMPUTER SKILLS

Hogan, CE Desktop, CRISP, Microsoft Access, Outlook, Excel, Word and Powerpoint

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