Administrative Assistant Customer Service
Resume:
GAIL D. COATSWORTH
Union, Ohio 45322
************@***.***
SUMMARY
Leverages superb interpersonal skills to foster an environment of mutual respect and trust. With an uncompromised sense of loyalty, remains dedicated to projects from inception to completion to assure quick turnaround. Approaches new challenges with confidence and a commitment to quality while delivering significant results.
EDUCATION
SINCLAIR COMMUNITY COLLEGE, Dayton, Ohio
GRADUATED WITH HONORS FROM
NORTHMONT HIGH SCHOOL
EXPERIENCE
KEY BANK Dayton, Ohio
Relationship Associate /Executive Assistant 2008 – Present__
Serves as administrative assistant to the commercial banking department.
Fields questions from clients and staff
Responsible for answering 4 line phone system.
Enters and updates data in CE Desktop, Crisp, Hogan and various other computer programs.
Creates reports in Excel and presentations in Powerpoint.
Coordinates and organizes meetings and events
Opens, closes and maintains accounts to ensure accuracy and integrity
Assists with creating Relationship Reviews, Pitch books and other various duties as assigned
Received several kudos and awards for excellence in team work and customer service
NU BETHEL SCHOOL OF EXCELLENCE Dayton, Ohio
Administrative Assistant 2007 – 2008
Served as Administrative Assistant to the Director of Education
Entered in grades for end of semester and completed and printed report cards and parent letters
Worked as Para Professional as needed
Copied teacher forms as needed
Contacted parents about student attendance as needed
Other various duties as assigned
NATIONAL CITY MORTGAGE (PNC) Miamisburg, Ohio
Supervisor II 2003-2007
Oversaw team of 40 full-time employees and temporary staff. Hired, trained and coached new associates. Wrote and presented reviews as well as delivered disciplinary notices. Verified and approved time sheets, vacations and sick leave as well as tracked FMLA time.
Motivated team to achieve over 90% productivity with average of 3% error ratio.
Maintained tight delivery window for sending closing documents to investors.
Developed multiple reports to guarantee accuracy/timeliness of processes from shipping to receiving.
Created positive work environment by maintaining open communication with associates and encouraging personnel to perform at top levels.
Met with workers regularly to set individual/team goals, monitor progress and drive achievement of corporate objectives.
Received several Champion Award nominations for superior management practices.
Additional Relevant Experience:
National City Mortgage (PNC) Team Leader
National City Mortgage (PNC) Loan Coordinator I
National City Bank (PNC) Administrative Assistant III
National City Bank (PNC) Teller, New Accounts Clerk
COMPUTER SKILLS
Hogan, CE Desktop, CRISP, Microsoft Access, Outlook, Excel, Word and Powerpoint
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