Customer Service Microsoft Office
Resume:
SITI ANNUR MUIZZAH BINTI MOHAMAD IBRAHIM
I/C No. 891*********
Permanent Add Lot 2066, Taman Mas Merah, 17500 Tanah Merah, Kelantan Current Address Y3-45A, Tingkat 3, Blok G, Jalan Plumbum, Seksyen 7, 40000 Shah Alam, Selangor.
Citizenship Malaysian
Race Islam
Marital Status Single
Date of Birth 21 October 1989
Contact No. 017-*******
Email *************@*****.***
Career Objective Organizational skills, educational background and that would allow me to gain better prospect in the future. “To obtain a position that will enable me to use my s
SKILLS AND LANGUAGES
Microsoft Office : - Words, Power Point, Excel
Google : - Email, Google Drive
Adobe : - Photoshop (Basic editing)
Language : -
English
Malay
Speaking – 7/10 Speaking – 9/10
Writing – 7/10 Writing – 9/10
Reading – 8/10 Reading – 10/10
EDUCATIONAL BACKGROUND
1) Sekolah Menengah Teknik Kuala Kangsar, Perak- SPM 2006 2) Diploma in Communication and Media Studies
UITM ( College Shahputra, Kuantan)
Session admitted July 2007
Graduation May 2011
Final CGPA – 3.18
3) Bachelor of Communication Management and Policy
Uitm Shah Alam
Session admitted November 2010
Graduation May 2013
Final CGPA – 3.27
4) Master of Arts in Media and Information Warfare Studies
Uitm Shah Alam
Session Admitted February 2013
Graduation May 2015
Final CGPA – 3.54
REFERENCES
Noor Nirwandy Mat
Academic Consultant Faculty of Communication and Media Studies, UiTM Shah Alam
Nordin (Master Course)
Dr Nur Atiqah Sia bt
Academic Consultant Faculty of Communication and Media Studies, UiTM Shah Alam
Abdullah (Master Course)
WORKING EXPERIENCE
Virtual Malaysia or VM is a social travel channel powered by a community that shares travel experiences via blogs, photos, and videos to promote Malaysia. It was developed in 1997 and launched by Creative Advances Technology Sdn Bhd in 1999.
Address: Lot 2-2, Enterprise 2, Technology Park Malaysia, Bukit Jalil, 57000, Kuala Lumpur.
Starting Salary: RM1800
Last Salary: RM2000
Reason for leaving: Further Master Study
Internship / Practical Training – 1st August 2012 – 31st December 2012
Reporting to Mr Bryan Chong in Marketing Department
Helping to do marketing task with the team : -
o Promote travel packages through email (Electronic Direct Mail) o Open booth at travel fair ( Johor Travel Fair & Matta Fair) o Assisting in creating a brochure and posters of events and travel promotion
o Make a report and planning schedule for event
o Assisting in do filing and store keeping
Social Media Executive (Permanent Staff) – 1st January 2013 – 31 Oct 2014
Reporting to Mr Kumara Velu – Editor In Chief of Editorial Department
Responsible / Job Scope : -
o Planning for Social Media updates ( Admin ) – Facebook, Twitter, Instagram and blogs.
o Need to do at least 2 months earlier planning for travelling and tourism information, quizzes, contest, and also prizes.
o Contact travel agent to deal with the prizes of every quizzes and contest o Write up about tourism industry (Simple write up) o Joining media trip with tourism Malaysia to promote interesting places in Malaysia
o Helping Customer Service department during Virtual Travel Fair - Live Chatting (Interact with customer through chatting and guide them until payment process with travel agent)
New Media Group Sdn Bhd provides marketing consulting and media relations firm for corporations. Focus on advertising, marketing and media relationship campaign.
Address: A1-2-3A, Solaris Dutamas,
No 1, Jalan Dutamas 1, 50480 Kuala Lumpur
Starting Salary: RM2000
Last Salary: RM2600
Reason for leaving: Financial problem
Research Analyst Officer – 1st November 2014 – 28th February 2015
Reporting directly to Mr Ram Ganesan Karthigasu and Dato’ Iskandar Dzulkarnain.
Monitoring software (Engagor.com) to collect the latest and related information about client that has been posted on online media (online newspaper, blogs, twitter, and facebook)
Make a complete report about the information and submit to the client (Dato’ Sri Liow Tiong Lai, TNB, Datuk Sri Mukhriz Mahathir). Admin Executive – 1st March 2015 – 31st July 2015
Reporting directly to Mr Ram Ganesan Karthigasu, Dato’ Iskandar Dzulkarnain and MS Maizatul Azrina Mohd Ali
Handle the admin task for the office (Basic task) – Preparing payroll, Payment voucher, claims, OT, invoice, quotation, PO etc
Monitoring in and out of company cash flow
Make a report about payment every month
Make a phone call – about payment, dealing printing project, door gift.
Make sure office equipment is sufficient – take action if needed. Alliance Bank is part of the Alliance Financial Group, a dynamic, integrated financial services group offering end-to-end financing solutions through its Consumer Banking, Business Banking, Islamic Banking, Investment Banking and Stockbroking businesses. Address: Wisma Projass 3, Jalan SS15/2A
47500 Subang Jaya, Selangor
Starting Salary: RM3100 (including RM300 fix allowance) Last Salary: RM3100
Reason for leaving: Currently working
Customer Service Officer –28th September 2015 - Present
Reporting to Ms Tang Weng Yin as a Team Manager
Answer calls –resided customers and attend to customers telephone enquiries over a full range of banking financial products (banking products: online banking/personal loan/hire purchase/housing loan) opportunities.
Understand customer peculiarities.
Follow up promptly with customers to resolve issues.
Contact this candidate