Assistant Executive Director
Resume:
Kelly Jo Hardin
**** **** **** ***** 918-***-****
Tulsa, OK 74136 acx901@r.postjobfree.com
Summary Statement
A multifaceted licensed Long Term Care Administrator with an ability to plan, prioritize, multi-task, and communicate
effectively with a broad range of people to include owners, management, colleagues, residents/family members and
vendors. Proven ability to rise to challenges, optimize operational performance, set and achieve progressive goals, and
inspire belief and cooperation in working towards a company vision.
Professional Experience
Licensed Long Term Care/Residential Care Administrator- State of Oklahoma June 2016
Business Office Director July 2011 - Present
Brookdale Tulsa Midtown
Accounts Payable and Receivable
Direct collection of monthly rental fees and deposits
Develop and maintain vendor relationships
Process invoices for payment
Maintain records of goods ordered and received
Input RSAM information
Input and process all Workers Compensation incidents
Manage Spend Down
Process/manage payroll
Sales
Created LTC insurance reporting system for current residents
Conduct exit interviews to identify reasons for employee termination
Provide current & prospective employees with information about policies, job duties, working conditions, wages,
opportunities for promotion and employee benefits
Maintain all state mandated personnel documentation
Contract signing
Resident relationships
Training of new B.O.D.s in my area
Temporary B.O.D. in communities without an active B.O.D.
Human Resources Director January 2010 July 2011
Holiday Inn - Tulsa City Center
Part of operating team
SOP development
Accounts Payable & Receivable for restaurant/banquet center
Vendor relationships
Payroll
Staffing, staff training, employee files
Auditing
Created New Hire Orientation Program
Benefits Coordinator
Cost control, Budgeting & P&L Clarification
Human Resources Director January 2010 February 2012
Holiday Inn - Tulsa City Center (continued)
Revenue management
Cash control, daily deposits & bank audits
Facilities Manager February 2005 June 2007
Wolfram Research Champaign, IL
Managed Administrative travel, Custodial, Maintenance & Mailroom staff
Oversaw budgets, invoices, purchase orders & lease negotiations
Maintained cellular, office furnishing inventory, corporate apartments & security equipment
Maintained networking, cellular & a variety of other vendor accounts
Oversaw multiple office renovation projects, including a two million dollar server room renovation
Facilitated General Contractors involved in all renovation projects
Developed & implemented preventive maintenance program
Developed & designed multiple office space projects
General Manager January 2004 January 2005
Accor Studio Six Oklahoma City, OK
Managed limited service hotel & staff
Managed P & L, budget & forecasting
Team development, staffing, training & HR
Implemented exceptional customer service techniques & guest services quality
General Manager October 2002 January 2004
LaQuinta Inn & Suites Oklahoma City, OK
Managed limited service hotel & staff
Focused on extreme customer service resulting in over 90% quality scores annually
Responsible for P & L, budget, forecasting & revenue management
Team development & staffing
Collected over $85,000 from inherited past due city ledger accounts
General Manager October 2001 October 2002
Hawthorne Suites Oklahoma City, OK
Took over distressed property, bringing occupancy from lower 40% to 93% average for entire year
Initiated relationships with lost accounts
Strong focus on sales
Responsible for P & L, budget, forecasting & revenue management
Staffing, training & team development
Front Office Manager / Quality Czar June 1999 September 2001
Holiday Inn Dallas, TX
Developed & facilitated plans for increasing quality service scores for multiple hotels in region
Team development, training & staffing
Revenue management
Managed AR accounts
Focused on outstanding guest service
Professional References
Jennifer Currier - General Manager - Hyatt Hotels
Ken Morgan - General Manager - Embassy Suites Hotels
Paula Miller - District Director of Clinical Services - Brookdale Senior Living Solutions
Tanya Meehan - Executive Director - Brookdale Senior Living Solutions
Jenna Jeffords- District Director of Sales- Brookdale Senior Living Solutions
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