Technical Support Customer Service

Objective

To obtain a full time engineering position in a materials based role.

Education

Major: Materials Engineering Cumulative GPA: 2.71

Work Experience

James McHugh Construction (May 2016 – August 2016)

RFI’s, submittals and assisting project manager and engineers

Anning-Johnson (May 2015 – August 2015)

Project Estimating & assisting with project managing

Experience with On-Screen Takeoff & Quickbid

SSAB – Swedish Steel (Jan 2014 – Dec 2014)

Examine macro segregation of as cast steel slabs

Examine micro structure and cleanliness of rolled steel plate and coil

Verification of plate conformity to product specifications

Bartlett Instrument Company (2008-Aug, Summers of 2012 and 2013)

Electrical manufacturing

-correct soldering practice, proper handling of static sensitive electronics

Product development of probes for self-irrigating greenhouse controllers

Design of product sheets

Exhibitor at OFA Greenhouse convention (Ohio Florist Association)

-communication, organization, product sale

Sheaffer Memorial Golf Course (June 2011-Aug 2011)

Worked in clubhouse and managed fees and carts & other customer service

Closed the business alone at the end of the day

Computer Lab technical support at Iowa State University (Aug 2012-Jan 2014)

Technical support for computer & printers, manager of lab during scheduled hrs.

Positive Experiences

Experience with SolidWorks, Minitab & JMP & Excel for statistical analysis, and familiarity with six sigma and experience with MatLab and VBA

World Travel and Study Abroad to Birmingham, England (2015) and Valencia, Spain (2013)

-perseverance in difficult situations, better knowledge of the language, living with a host family to gain knowledge of the culture, classes taught by native Spaniards

Member of TAPA (Talking About Programs Abroad) (2013-2014)

-public speaking and presentations

Ambassador for Iowa State’s Engineering Week (2012)

Materials Advantage group member (2012-2015)

-Industry tours, listening to professionals’ presentations, demonstrations for youth, fundraising, Most Outstanding Chapter Nationally 9 years in-a-row

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