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Customer Service Sales

Hazelwood, Missouri, United States
January 12, 2017

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Bunny Miller

**** ***** ****** ****

Hazelwood, MO 63042


Summary of Qualifications

Recorded 100% of student’s improvement of 97% in their test scores

Make sure that 90% Work and qualifiers were demonstrated in work

Project Management/Training following the designed curriculum to 100%

Strong Communication Skills; with students and responsible parties 100% of the time

Proven competence in working with others in a team effort

Resourceful in solving problems and maximizing resources


Proficient in MS Word, Excel, and PowerPoint

Account Management

Great Communication with Class and Parents as needed


Kaplan Online University, Chicago Illinois

Masters of Science in Higher Education - Adult Teaching and Learning

Graduated: May 2011

University of Missouri, St. Louis, MO

Bachelors of Science Secondary Education - Secondary Social Studies Education

Graduated: May 2007

Colorado State University, Fort Collins CO

Bachelors of Arts – History

Graduated: August 1995

State Of Missouri, St. Louis MO

Secondary Teaching Certification

Completed: April 2010


Convergys – Hazelwood, MO

New Hire Facilitator

July 2013 to June 2015

Facilitated new hire training using the provided curriculum to call center staff and new hire orientation.

Built solid relationships with agents/training class attendants in order to further their development within Convergys.

Assessed instructional effectiveness and summarized evaluation reports determining the impact of training on employee skills.

Provided logistical support, course development, delivery, evaluation, process measurements, and cost management.

Performed office administration, maintained personnel records, and managed payroll.

Strategized with leadership on how to address and remediate performance gaps

Communicated with various departments within the organization, including resource planning, human resources, quality, and help desk to ensure procedures were implemented into training courses.

Hazelwood School District – Florissant, MO

Social Studies Teacher

August 2007 to May 2012

Built positive relationships with both students and parents to help students to improve their scores on common assessments in Geography and World History from 2% to 90% proficiency.

Worked independently preparing lesson plans, curriculums, and developmental programs.

Developed a balanced social studies program involving factual background material on current events, discussion time, and other appropriate activities designed to encourage students to develop skills and attitudes, draw conclusions, achieve improved interpersonal relationships, and make valuable judgments based on scientific methods of inquiry.

Meet with parents during parent teacher conferences and as necessary to maintain achievement and student discipline.

Created projects designed to enhance student lectures.

Tutored students on an individual basis to help the students to raise their grade.

Maintain accurate student records on student attendance in assigned classroom.

Collaborated with other professional staff members to meet student needs and to implement the goals of the school and district.

The Men’s Warehouse – Chesterfield, MO

Operations Manager

October 2003 to July 2006

Developed and built relationships with sales associates and customers.

Coordinated and monitored the work of various departments involved in production, warehousing, pricing and distribution of goods.

Managed, developed and motivate the Retail Managers and set sales performance standards for the Sales Teams including up selling.

Represented and reinforced a strategic plan and brand through maintaining the highest of standards in Visual Merchandising and Customer service.

Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

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