Customer Service Sales Representative

Oscar Vasquez

Woodland Hills, California ***** • **********@*****.*** • 818-***-**** • LinkedIn

Senior Analyst / Team Lead

Rising professional with demonstrated capacity to provide oversight over financial operations

Key Qualifications

Proven track record of analyzing and interpreting data, completing research, highlighting deficiencies and recommending plans for action, monitoring and remediation.

Skilled in all facets of financial vendor management, including evaluating vendor expertise and internal controls, financial strength, credit quality/collateral requirements, and compliance.

Adept at assessing counterparty risk, warehouse operations, trade confirmations, accounting procedures and treasury operations. Talent for customer service and relations with partners.

Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages.

Proficient in Data Analysis and Microsoft Office Suite, with advanced skills in Excel (VLookups, Macros & Pivot Tables). Bilingual with fluency in Spanish.

Professional Experience

MORTGAGE QUALITY MANAGEMENT & RESEARCH October 2014 – November 2016

Team Lead & Senior Analyst

Held responsibility for Vendor Management and Counterparty Risk. Managed day-to-day operations including: (i) assessing acceptable levels of counterparty risk consistent with lender’s strategic plan and business strategy; (ii) financial strength of vendors and their ability to manage growth; and (iii) review of vendor’s internal controls for consumer privacy, disaster recovery, and security of confidential consumer information.

Selected Contributions:

As the primary contact with15 clients, successfully managed system updates, training for new employees, and communications with clients on updates and new regulations.

Prepared financial analyses supporting sound credit and collateral recommendations, credit reviews for new/ongoing counterparty relationships, and presentations to management.

Prepared detailed and customized Excel reports for use by management in making vendor sections, and support audit trails on regulatory compliance/vendor monitoring.

PENNYMAC May 2012 – September 2014

Senior Analyst, Secondary Markets 4/2013 to 9/2014

As part of Capital Market Operations, managed four warehouse credit lines totaling $3.6 Billion in finance capacity. Responsible for funding $3.1 Billion in correspondent lending, and $110 Million in retail funding on a monthly basis, and maintaining integrity of the loan inventory database.

Selected Contributions:

Oversaw collaboration with warehouse, accounting and treasury operations departments to ensure daily funding was allocated within best execution and eligibility requirements.

Successfully cultivated relationships with business partners, banks and collateral custodians.

Basefile Auditor – Correspondent Lending 5/2012 to 4/2013

Held responsible for first-level review of loan files from Correspondent institutions for compliance with GSE, HUD and PNMAC requirements. Performed full review of collateral documents, and tracked missing or inaccurate documents.

Selected Contribution:

Identified several issues and potential red-flags with client submissions, and escalated for further review or client follow-up.

BANK OF AMERICA – ROSE INTERNATIONAL AGENCY August 2011 – May 2012

Property Preservation Specialist

Accountable for a wide-range of duties in connection with bank’s default portfolio: Vacant Property Registration of defaulted properties; Loan document review to ensure proper registration/de-registration; Interaction with city, county and state officials to ensure property preservation guidelines; Property Management, including security, vendor & data management, eviction services, maintenance services & repairs, and occupancy verification.

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ADDITIONAL EXPERIENCE:

Administrative assistant, Dr. Julio Vasquez, Inc. 3/2009 – 8/2011

Sales Representative & Adminstrative Assistant, I.C.O.N. Salon Inc., 3/2005 – 3/2009

Educational Background

Bachelor of Arts, Political Science, 2011

California State University, Northridge, Los Angeles, CA

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