Customer Service, Insurance Claims, Administrative Assistant, Data En
Resume:
Wendy Tornquist
Forest Home AL 36030
pnwtornquist @hughes.net
I am looking for the opportunity to join a growing organization that has the need for a person with a strong work ethic, a can do attitude, and the flexibility to know that you are not hired to complete only your "job", but to be part of a team and help in any way possible.
WORK EXPERIENCE
Claims Associate/Compliance Global Century Insurance - Livermore, CA - March 2013 to Present
● Exercise proper judgment and decision making to analyze the claims exposure to determine proper course of action and to appropriately settle the claim
● Interacts extensively with various parties involved in the claim process
● Handles claims consistent with clients' and corporate policies, procedures and
"best practices" and also in accordance with any statutory, regulatory and ethics requirements
● Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file
● Settle property damage claims in a timely manner
● Settle all bodily injury claims in a timely manner
● Handle a portfolio of 90-100 cases at a time
● Closure rate average was 71 days
● Handled all insurance license information, submitting licensing to different states, kept track of all renewals and insured they were handled on a timely basis.
● Submitted all tax paperwork requirements for monthly, quarterly, and annual Surplus Line Taxes.
Law Clerk Kimball, Tirey & St. John LLP - Walnut Creek, CA - February 2007 to March 2013
● Worked with senior partners and acted as liaison between attorneys and clients.
● Responsible for submitting court documents to not only the court for their approval, but also to clients for signatures, and timely submission.
● Work directly with the court and other support staff to remain high levels of customer service, and paperwork submission.
● Back up reception with phones, as well, as filing. Primary back up in many departments, during absences, and effectively manage two positions at one time on multiple occasions.
● Sort incoming and outgoing mail, sorting and distributing, as well as distributing/mailing over-nighted items.
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● Responsible for entering all intake date for over 400 cases a month, as well as, completing all documents necessary to file with the court EDUCATION
A.A. in Accounting Heald Business College
SKILLS
Quickbooks, Ten-Key, Microsoft Word, Excel, Outlook, and PowerPoint; Legal Software - ProLaw, Essentials Type 65 wpm; Ten Key by Touch; JW; ImageRight, Exceptional Organizational Skills, salesforce.com
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