Account Manager

John C. Donahue

** ******** *****

Waterbury, CT 06708

Tel: 203-***-**** **********@*****.***

Objective

An experienced relationship building and sales Account Manager within the financial and private sector seeking an account management position and contributing to the overall growth of a business and corporate entity.

Summary

Experienced employment history with extensive experience and demonstrated success in:

Portfolio Management Risk Management Financial and Credit Analysis Business to Business Sales

Negotiation Strategy Business Communication Business Relationship Building Environmental Risk Management

Workout and Collection Financial Accounting Business Legal Practices Banking Regulations and Compliance

Professional Experience

Environmental Data Resources, Inc. (EDR)-Shelton, CT October 2014-July 2015

Account Manager, Lender Solutions Sales Department

Sales of EDR web based platform reports and services to existing and prospective new clients.

Relationship building and selling to C-level and key decision makers within banking and lending institutions.

Prospected designated territory for new client business via internet research and cold calling and email communication.

Account Manager of assigned territory.

Trained and tutored new and current clients of the EDR Lender Platform via interactive webinar and online demonstrations.

Advised and consulted on real estate issues and assisted in creating environmental policies for client institutions.

Business Lenders, LLC-Hartford, CT August 2009-June 2014

Portfolio Manager

Account manager of $151 million commercial portfolio.

Risk assessment and credit rating for each individual account during mandatory annual review.

Underwrote all modifications including deferrals, rate reductions, term extensions, collateral releases, subordinations and loan assumptions.

Management and resolution of all issues pertaining to portfolio.

Collection of all past due payments on loans in delinquency.

Main point of contact for inbound and outbound calls pertaining to all loans in servicing.

Oversaw and adhered to all SBA policies and procedures as pertaining to all PLP lenders

Recommended loan transfers to Workout/Recovery for further collection and legal activity.

Webster Bank, N.A.-Meriden, CT January 2004-May 2009

Banking Officer, Special Assets Department

Account Manager of assigned commercial SBU and Middle Market workout portfolio.

Collection and recovery of outstanding monies owed in default through negotiated recovery, restructure, liquidation and settlement according to bank policies and procedures.

Retained and assisted outside counsel during required legal action in the pursuit of recovery and liquidation.

Managed charged off data base report and monthly trend analysis report.

Tracked and analyzed accounts/loans transferred into Special Assets Department.

Small Business Collector, Special Assets Department September 2002-December 2003

Collection of payments on all delinquent SBU and Middle Market commercial loans.

Created and maintained monthly and year end SBU Delinquency reports.

Identified and analyzed trends influencing the SBU and Middle Market accounts impaired and in default and reported to management potential risk of exposure to the bank.

Toyota Motor Credit Corporation – Shelton, CT February 2001-March 2002

Collector and Customer Service agent

Investigated and researched delinquent and retail lease accounts.

Collection of delinquent payments on all loans in default.

Provided customer service for all loans within portfolio.

Education

Central Connecticut State University – New Britain, CT. B.A.in History

System and Program Experience

RAIN Sales Training, Salesforce, Jira, WebEx, Webinar Training and Demonstration, Microsoft Office Products, Kronos, BMI, ODIN, On-Line Financial, One Touch, KO Collection System, Concord, ACBS, DSS, ALS, MSP, PACER, Internet Research, Experian, Lexus Nexus.

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