Robert Flores

*** ************ ******

Springfield, Massachusetts 01108

413-***-**** (cell)

E-Mail: acx8rv@r.postjobfree.com

OBJECTIVE

To obtain a position in an organization where my excellent work

ethic, computer and customer service skills would be utilized. Successful

in maintaining a positive attitude, while having strong organizational and

time management skills with responsibility and accuracy. A team player,

quick learner and work well with others.

QUALIFICATIONS

Computer Skills: Administrative Skills:

. Fluent in English/Spanish ? Coordinating Meeting

. Word, Excel and Access ? Event Planning

. Outlook ? Research

. Typing ? Filing, copying and faxing

? Professional Telephone Etiquette

EDUCATION

. Springfield Technical Community College, Springfield MA - Associate in

Business Account

. University of Puerto Rico, PR - Associate in Electronics

. High School of Commerce, Springfield MA - High School Diploma

EXPERIENCE

Target in Holyoke Mall

Cashier

Holyoke, MA

Nov 2014 - Present date 2015

. Greeting customers

. Cash Register

. Keeping my cash register clean

. Directing customer when they have a question

. Translating English to Spanish and Spanish to English

Office Team Section 8

Front Desk Clerk

Springfield, MA

2014 - 2014

. Inform the client what he or she needs to do

. Call personal that there appointment has arrived

. Answer phone

. Give the client paperwork to fill out

Best Buy (Seasonal) Holyoke, MA

Customer Service 2013 - 2014

. Help the customer with the product.

. Describe the product to the customer.

. Use cash register (credit cards or cash or both).

. Look up member account.

Innovation First Notice Springfield, MA

Customer Service 2012

Receive information from claim damage to home and input into system.

Thing 5 (United Personnel) Springfield, MA

Customer Service Representative (call center) 2012

. Incoming calls for hotel reservations.

. Give directions to customers to hotel location.

. Get information and credit card information for reservation.

. Verify hotel information and room type with customer.

MassMutual (Adroit Software and Consulting, Inc.) Springfield, MA

Scanner Operator 2011

. Responsible for scanning documents.

. Organize and distribute completed files to appropriate parties.

. Prioritizing and adhering to important deadlines.

. Perform first-line maintenance on high-volume scanners.

Ultimate Staffing Maitland, FL 2005 - 2010

Colonial Bank

Office Support

. Responsible for scanning & copying Conventional and Government

mortgage loan files.

. Organize and distribute completed files to appropriate parties.

. Prioritizing and adhering to important deadlines.

. Perform first-line maintenance on high-volume copiers and scanners.

Catholic Diocese

Office Support

. Synchronized Parish information with Diocese Data Base using Razors

Edge.

. Verified and updated donors phone and e-mail.

. Prepared donors packages.

Media Technical Plus

Customer Service/Shipping

. Registered new customers and created new accounts.

. Processed credit cards for registration of new customers.

. Shipped products using UPS and USPS software.

. Resolved problems of shipping of product with customer.

. Updated address and credit card information

RG Crown Bank

Office Support

. Creating construction folders for Loan Officers.

. Keeping track of folders being removed from filing room.

. Sorting mail, filing, e-mail, and making copies.

Concord Limited

Office Support

. Creating new folders to be filed.

. Entered information into system using Excel.

. Copying and filing.

American International College Springfield, MA

Registrar Clerk 2000 - 2004

. Helped students over the phone and front desk.

. Registered new students and current students.

. Scheduled student appointments with advisor.

. Updated address information and class changes.

. Researched students on system for attendance.

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