JEFFREY OWEN

*** *. ***** *****

Tempe, AZ *****

Phone: 480-***-****

acx8q2@r.postjobfree.com

Career Summary

Highly-motivated Director offering a variety of experience within the corporate healthcare and

health services industries. Results-focused and effective leader with proven ability to achieve

corporate goals. Talent for proactively identifying and resolving problems, maximizing

productivity, controlling costs, and developing strategies and innovative programs to achieve

desired results. Experience and expertise in:

Healthcare Medical Billing /

Financial Operations

Management RCM

Accounting

Regulatory / Recruiting /

P&L / Cost Controls

Compliance Retention

Budgeting

6/Lean-Sigma / Training &

Turnarounds

TQM Education

Liaison Functions

Business Experience

BRIDGECREST 2016 2017

The Loan Servicing division of DriveTime Automotive Group, a sub-prime automobile seller with

140+ dealerships and 5,000+ employees nationwide, a financial portfolio size of $5 Billion, and

annual revenues in excess of $1.5 Billion.

Assistant Director of Loan Servicing

Managed all operational, financial, and HR functions for the Recovery, Reinstatement, and Charge-

off Collections Departments. Managed over 70 employees through 3 direct reports. Liaised with

Dealerships and Operations facilities across the United States and overseas.

Inherited a Recovery Department which had been struggling for years. Emplaced

operational and financial controls, developed and implemented production reporting, and

reorganized workflow. Reversed negative results trend, breaking all monthly and daily

Company Recovery records within 120 days.

Reorganized and correctly staffed the Charge-off Collections Department. Developed

hourly reporting and production tracking. Investigated and optimized incoming call

strategies, maximizing employee efficiencies. Exceeded all Company collections records by

25% within 4 months.

Investigated call times and types for the Reinstatement Department. Developed tracking

tools and production reporting. Reorganized workflow and liaised with other departments to

ensure continuity of process. Boosted Company Reinstatement rate from 15% to 17.6%

within 90 days.

PHYSIOTHERAPY ASSOCIATES, INC. 2006

2016

The second-largest outpatient physical therapy and orthopedic rehabilitation company in the United

States with 600+ clinics and 3,000+ employees located in 31 states and annual revenues in excess of

$400MM.

Jeffrey Owen Page 2

Regional Director of Operations

Managed all operational, financial, RCM, HR, regulatory, and credentialing functions for a $60MM

Region. Developed skills and leadership of both clinical and business staff. Span included 40

clinics in 4 states and a centralized Accounts Receivable facility. Managed 300+ employees

through 9 direct reports.

Restructured business, cutting annual expenditures by $2MM+. Broke increasing expense

trend, stabilized profits. Increased Regional EBITDA Margin from 2.7% to 20%+ in two

years.

Grew practices in revenue, patient volume, and number of clinicians. Partnered with clinical

staff to provide the highest standards of clinical care while exceeding business goals.

Mentored managers and staff at all levels. Region consistently ranked first in all

administrative metrics.

Developed and implemented strategies for expansion, relocation, and contraction of

outpatient facilities. Liaised with Corporate departments to ensure seamless transitions.

Drove integration and growth of clinical programs through collaboration with physician

leaders and administration.

Created and staffed central Accounts Receivable facility. Lowered Regional DSO from 77

to 36 in a 30-month period, exceeding Corporate and Industry standards by 35%.

Analyzed and improved Regional charging and reimbursement practices, boosting Net Per

Visit by 25%. Called upon by Corporate CFO and COO to analyze same at the National

level.

Renegotiated insurance contracts to expand patient base, boost clinical volume, and increase

overall revenues. Liaised with payers, CMS, and Medicaid to maintain individual and

agency credentials to ensure no lapses in services or reimbursement.

LAURAS INTERNATIONAL INC. 2005

2006

An international consulting firm with expertise in management consulting, mechanical systems, and

process improvement within Fortune 500 companies in the manufacturing and financial services

sectors.

Senior Consultant

Delivered site-based projects, driving rapid and sustainable process improvement and cultural

change. Assessed opportunities, delivered training, and emplaced sustainable improvement

frameworks. Directed up to two consultants and site teams of up to 10 personnel.

Improved production scheduling for a $40MM confectionary factory, generating $2.6MM in

annualized Labor and Yield savings. Reduced annual changeover hours by 70%. Increased

plant True Efficiency by 13%.

Reduced facilitys changeover times by 30%, increasing annual production capacity by 5%.

Solved mechanical problems, generating $500K in annualized savings.

Raised production capacity by 13.5% at a $100MM beverage plant, generating annualized

savings and increased revenues in excess of $2.4MM. Raised machine speeds by 20%,

breaking all previous hourly, weekly, and daily production records.

REMINGTON INVESTMENTS 1999 2005

A private investment company with $10MM in annual revenue and a $50MM portfolio of new

venture investments, credit card accounts, and distressed loans purchased from banks and the FDIC.

Jeffrey Owen Page 3

Operations/Portfolio Manager

Managed financial, accounting, administrative, and revenue functions for this investment company.

Directed six employees. $5MM P&L responsibility. Property manager for all real estate holdings.

Liaised with the FDIC and with 40 law firms nationwide.

Reorganized firm, increasing profit by 75%.

Managed over 750 loan accounts. Collected $20MM+ in distressed debt. Sold $5MM+ in

real estate. Restructured internal systems to increase efficiency and instituted cost controls.

Eliminated 50% of overhead and seven-figure debt.

Investigated and reactivated over 50 dead accounts. Collected over $650K in less than 14

months. Liaised with CEOs of 20 new venture investment deals, driving companies profits

and internal efficiencies.

Conducted enterprise-wide analysis and restructured firms workflow. Solicited, tested, and

implemented new software package, improving employee efficiency by 50%.

UNITED STATES ARMY 1994 1999

Five-year career as a Captain (Commissioned Officer). Managed between 10 and 30 employees and

over $20MM worth of equipment in operational, HR, supply chain, and liaison functions.

Education / Skills

BS, Mechanical Engineering, United States Military Academy, West Point; Deans list 1994

MBA, Lake Forest Graduate School of Management; Class Valedictorian 2005

Six (Lean) Sigma Green Belt training completed, Drucker Society of Chicago 2006

Languages: Fluent in English and Spanish (written and spoken)

Computer: MS Office, Quickbooks, Hyperion, NextGen, Medical Manager, collections software

International: Experience with Latin American, Australian, British, and Canadian cultures

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