Dawn Higgins

*** ******* ******, *******, ** ****5

acx8o1@r.postjobfree.com

978-***-****

OBJECTIVE: Dependable customer service professional seeking to bring my team focused skills to a

challenging medical environment.

SKILLS:

MediClerk Graduate, Medical Terminology, Medical Office Procedures, HIPAA compliant

MS Office 2013: Word, Excel, Outlook, Power Point; Keyboarding- 50 WPM

Ten + years of Customer Service experience, Four years as Team Leader

Excellent verbal and written communication

Familiar with QS and HIS

EXPERIENCE:

2016 Intern, Birthplace, Salem Hospital, Salem, MA

Admitted and discharged families in QS and HIS.

Prepared medical records for discharge of families.

2015-2016 Customer Service/Sales Representative, Blue Vase Marketing, Beverly, MA

Provided effective customer service via phone while maintaining sales quota.

Responded to an average of 10-15 calls per hour according to strict protocols.

2014-2015 Supervisor, Claires, Danvers, MA

Accountable for daily opening and closing duties including: totaling days sales,

prepare and audit deposits, stock registers, assure receipt of all shipments.

Supervision of two Sales Representatives.

Responsible for store appearance including cleanliness and a professional presentation

according to corporate planogram instructions.

2008-2010 CNA, Peabody Glen Health Care Center, Peabody, MA

Assisted residents with Activities for Daily Living (ADLs).

Provided compassionate care for residents under the supervision of nurses.

2004-2008 Team Lead, Petco, Peabody, MA

Started as cashier, was promoted to Team Lead within six months

Oversaw and scheduled 6-10 employees including sales, receipt, and stocking of

weekly shipments, assign duties to employees.

As Night Manager, prepared sales reports, deposits, and closing paperwork.

EDUCATION AND CERTIFICATION:

2016 MediClerk Certificate, North Shore Medical Center, Salem, MA

2008 CNA and HHA Certification, American Red Cross, Peabody, MA

2000 Business Management, NSCC, Beverly, MA, Courses towards Associates Degree

1999 High School Diploma, Peabody Veterans Memorial High School

References Available Upon Request

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