Active Directory Service

Paul J. Gaskin

*** ***** **** ******

Wilkes-Barre, PA 18702

Cell: 570-***-****)

OBJECTIVE

Work with a team of Engineers and Technicians to enable the use of my Networking experience for development of the company in all aspects

SUMMARY OF QUALIFICATIONS

Around 2 years of experience in Networking.

Computer Network Administration and Security Engineer Trained in CISCO and associated networking technologies

Experience with Data Transfer Protocols such as TCP/IP,HTTP,Telnet and POP3 and operations of data centers

Experience in MS Office software’s (Word, Excel, Power point) and prepare reports using Excel.

Experience with Windows OS versions 7/8/8.1/10

Understanding of networking devices including routers and switches

Experience in Active Directory

Troubleshooting the issues relating to LAN and WAN networks.

Working experience with Databases.

Experience with Service now ticketing systems

Understanding of Firewalls and networking systems.

Ability to high severity and critical problems with minimal effort.

Typing skills-50 wpm.

Basic Knowledge on Unix/Linux servers.

A team player who also can work well independently.

Can work of Hardware related issues.

Sales associate experience.

MAC/OS X

Skills and Technologies

MS Office, TCP/IP Configuration, Networking, Active Directory, DataBases, Typing skills, networking, Servers, Ticketing, Firewalls, Unix/Linux

Education:

McCann School of Business & Technology Wilkes-Barre, PA

AAS) Computer Network Administration and Security

Graduated September, 2016

Internship:

Evolutionary Computers

2016 Hands on experience with configuring hardware, Edwardsville, PA

OS installations, Data recovery, Malware removal,

antivirus removal, Windows updates, and Driver updates.

1996-2000 Malverne High School Malverne, NY

High School Diploma

Graduated June, 2000

Experience:

C3i Healthcare Connections

2015-2016 Job Title: Computer helpdesk Support Analyst

Worked as a computer helpdesk support analyst.

Worked on Active directory.

Used Service Now ticketing systems.

Worked on Firewall security. Adding users to different domains so that the users will have access to their accounts.

Worked on Account migrations.

Follow up with the end users after the issue has been resolved.

Bomgar Remote end users System)

Prioritizing the severity of the issues and working effectively on that.

Was able to resolve most of the issues relating to Networking, Servers and protocols.

Can work independently with minimal supervision.

Experienced in troubleshooting issues related to Iphones/Ipads/Desktops/Laptops.

Experienced in formatting/ resolving Outlook emails/Exchange emails/Safari and Password reset on different domains.

Escalated tickets to the right group.

Good at Customer phone service.

Remoting into end users to resolve VPN/Internet connectivity and Application issues.

Answered calls and worked with vendors to address and resolve a multitude of network issues

Troubleshot problems with devices, connections, VLAN's, vendors or other service or non-service impacting situations

Distinguish the difference in priority levels between issues in the network

Affiliations: Wilkes-Barre YMCA-Volunteer Youth Basketball Instructor

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