Customer Service Support
Resume:
Hendra Adhi Pratama
**********@*****.***
+62-857******** and +62-822********
Jalan Mesjid IV/23 RT 004/007
Grogol Utara, Kebayoran. Lama,
Jakarta Selatan 12310
Indonesia
O B J E C T I V E
An ambitious and dedicated person who has 1+
experience as learning of development in
customer operation division, besides experience
as customer service. Now looking for a new and
challenging position, that will make best use of
my existing skills and experience besides my
personal and professional development
E D U C A T I O N
Master of Management from
BSI Bandung University 2013 – 2015
Bachelor of English Education from
Indraprasta PGRI University
2007 – 2011
24 state of senior high school Jakarta
2004-2007
C O M P E T E N C I E S
Great experience in developing and
executing on-boarding program during
new employees’ contract and/or
probation period
Has experience in conducting happiness
and engagement survey
Has experience in new hire interview
Good ability in public speaking both
English and Indonesia
Has ability in customer service
W O R K I N G
E X P E R I E N C E
03.2015 – 01.2017
PT Trinusa Travelindo – Learning of Development
Conduct training on-boarding for new
hire
Live monitoring for new hire progress
Following weekly meeting process and
giving a report about planning and
refreshment of all divisions
02. 2013 – 02. 2015
CV Arneza Training Center – English Lecturer
Teaching English for midwifery and
nursing students
Giving report about individual progress
09.2012 – 11.2012
PT Bank Mandiri (Persero), Tbk –Contact Center
Provide information about Bank Mandiri
product for customers by phone
Handling complaint via telephone
03.2011 – 07.2012
PT Maestro Pendidikan Indonesia
Teaching English and Bahasa Indonesia
for Elementary and Junior High Students
Having interview for new teachers
Provide students’ monthly report
Contact this candidate