Customer Service Manager

RIYAS MANAKKODAN

Mobile # +968-********

E-mail :***************@*****.***

OBJECTIVE:

To improve my skills and abilities in a customer services role by working with a professional and dedicated team and becoming a part of your growing and successful company.

EDUCATIONAL BACKGROUND:

Certificate Higher School

(From Wayanad Orphanage Higher School, Kerala- India)

Higher Secondary School certificate

(From Wayanad Orphanage Higher Secondary School, Kerala- India)

Technical Qualification:

(2003-2006: Three year Diploma in Hotel Management & Catering Technology from Oriental School of Hotel Management, Lakkidi Kerala, India. Approved By AICTE New Delhi Government of India)

Level 2 Award in Food Safety and Catering.

COMPUTER KNOWLEDGE:

In-depth working Experienced with, Opera, Micros Fidelio, MS Outlook and Door Lock Management System.

MS Office (Ms Word, windows, Ms excel. Power point)

WORK EXPERIENCE:

Currently working With Al Saad Group Of companies as a Customer Service Manager in Sultanate Of Oman,From 25/05/2014,Pressent.

Worked with Quality Retail Group as a Customer Service Manager in Doha Qatar,(From -14/12/2011 To 28/01/2013)

Worked with Intercontinental Hotels Group (Crowne Plaza Hotel Abu Dhabi U.A.E) (from 20th June 2007 to 19th of Dec 2010) as a F&B captain in Task Force Team Leader.

Worked as a Front Office Assistant and Receptionist

Worked as a Banquet management coordinator and F&B sales coordinator.

Worked as a Task Force Team Leader In Food &Beverage

Pre-opening team member of Cho GAO Restaurant (south East Asian Restaurant) in Crowne Plaza Hotel Abu Dhabi.

Pre-opening team member of Spaccanapoli Ristorante (Italian Restaurant) in Crowne Plaza Hotel Abu Dhabi.

Worked as a trainee Captain in Lotus 8 A ‘Part Hotels

(Near International Airport cochin-Kerala-India For the period of Eleven months).

DUTIES AND RESPONSIBILITIES

• Managing a team of customer services staff;

• Providing help and advice to customers using organization’s products or services;

• Communicating courteously with customers by telephone, email, letter and face to face;

• Investigating and solving customer’s problems, which may be complex or long-standing

problems that have been passed on by customer service assistants;

• Handling customer complaints or any major incidents, such as a security issue or a

security issue or a customer being taken ill;

• Issuing refunds or compensation to customers;

• Keeping accurate records of discussions or correspondence with customers

• Analyzing statistics or other data to determine the level of organization is providing

customer service.

• Producing written information for customers, often involving use of computer packages/

computer.

• Developing feedback or complaints procedures for customers to use;

• Meeting with other managers to discuss possible improvements to customer service;

• Being involved in staff recruitment and appraisals;

• Training staff to deliver a high standard of customer service;

• Leading or supervising a team of customer service staff;

• Keeping ahead of developments in customer service by reading relevant journals, going to

meetings and attending courses.

PERSONAL DETAILS:

Name : Riyas. Manakkodan

Date of Birth : Jan.22, 1984

Sex : Male

Religion : Muslim

Nationality : Indian

Marital Status : Married

Language Speaking : English, Hindi, Arabic, Malayalam and Tamil

Contact details:

Telephone : +968-********

Email : ***************@*****.***

REFERENCES:

Mr.Rimshan Abdul Rahim

H.R & Admin Manager

Quality Retail Group. Doha Qatar

Phone: +974-********

Mr.Akshay Dalwani

F & B Restaurant Manager

Crowne Plaza Hotel Abu Dhabi,

(United Arab Emirates)

Phone # +971 (0-55-886****

I Assure you that I would overcome all the challenges to perform above and beyond the duties required of me. I am committed and dedicated to the roles I undertake, work well within a team environment and l carry out my responsibilities enthusiastically. I look forward to a long and successful career, with opportunities to develop and advance with your Company. I hereby certify that the above stated facts are true and correct.

Sincerely,

Riyas Manakkodan.

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