Customer Service Representative

ANULEGEH ATEM RANDY

***-***** ******** ***** ** Calgary, AB 58

50455587 96EMMMMMMMMMMMMMMMMMMMM

Ltftftyfug04tetel:587-***-**** email : *********@*****.***

SUMMARY OF SKILLS

Customer service and organizational skills

Advertising skills

Knowledge of Business principles

Problem solving

Good leadership and facilitation Skills

Good communication, both verbally and in writing, and networking skills

Adaptability

Team player and independent worker

Coping with pressure

Knowledge of information and communication management

Knowledge of administrative procedures

Knowledge in accounting

Pro activeness

Bookkeeping skills

Entertainment skills

Ability to multi-task

Great attention to detail

Sportive

Good word processing, Excel, Word, PowerPoint, Outlook and type 50 WPM

Completely bilingual in oral and written English, French and Creole languages

WORK EXPERIENCE

Customer Service Representative July 2016-august 2016

Union bank Cameroon, AKWA, Cameroon

Responded promptly and answered/resolved customer inquiries and complaints

Help customers carry account to account transfers

Handled account opening

Negotiated and organized meetings, seminars and conferences

Help give customers bank statements when they requested for it.

Help in guiding customers that did not know what to do at arrival in the bank.

Worked on receiving manual letters from other banks, and depositing letters too for the company.

Carried out cheque clearing

Handled customers request for certified cheques

also carried out manual cheque clearing

Supplied customers with written responses and information and followed up on customer communications

Receptionist June 2015- august 2015

Silicon hotel, mile 17 BUEA, Cameroon

Greeted visitors and employees courteously and catered for their special requests, needs and complaints [approx. 27 per day]

Scheduled customer bookings and guided them about available rooms and suites.

Wrote letters and emails on behalf of management to customers.

Prepared incoming and outgoing mails and packages.

Oversaw maintenance of the reception and waiting area

Coordinated customer payments and billings.

Bought necessary supplies, snacks and refreshments.

Assisted customers with their luggage.

Worked independently and collaboratively on assigned tasks

BRAND AMBASSADOR MTN CAMEROON June 2014- July 2014

Douala head office, Cameroon

Drafted meeting agendas, supplied advance materials and executed follow up for meetings and team conferences

Assisted with event planning like MTN holiday games.

Carried out surveys

Did door to door advertisement

Interacted with customers professionally

Did caravan adverts for new products

Participated in special projects as needed

EDUCATION

ORDINARY LEVEL CERTIFICATE JUNE 2013

Seat of wisdom college FONTEM

ADVANCE LEVEL CERTIFICATE JUNE 2015

PSS NKWEN BAMENDA

CERTIFICATE OF ENGLISH LANGUAGE PROFICIENCY NOV 2016

ONE YEAR STUDY OF ACCOUNTING AND HRM PRINCIPLES

CATHOLIC UNIVERSITY, BUEA, Cameroon

ONE YEAR STUDIES OTHER OF BUSINESS PRINCIPLES

CATHOLIC UNIVERSITY, BUEA, Cameroon

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