Customer Service or Medical Administration

A dynamic professional with an incredible work ethic seeking employment within the customer service or administrative field. A preferred focus in medical or offiice administration to enhance my knowledge and achieve career goals.

EDUCATION

Ultimate Medical Academy (Associates Degree)

Medical Office and Billing Specialist Graduation 2018

Medical Office Professional (Diploma)

Career Technical Institute 2015

Medical Coding and Billing (Diploma)

American Career Institute 2013

Hotel/Restaurant Management (Diploma)

Penn Foster Career College 2011

General Academic Studies (GED)

University of the District of Columbia 2009

SKILLS

Excellent Organizational Skills

Types 45-52 wpm

Excellent Verbal and Written Communication

Managerial

Medical Terminology

Medical Administrative Procedures

Medical Ethics and Law

ICD-9-CM Coding and CPT-4 Coding

HIPPA and OSHA training

Medisoft Billing

WORK HISTORY

Ultimate Staffing, Arlington VA 9/2016-11/2016

Customer Service/Administrative Clerk

•Answered incoming phone calls in a professional office setting

•Met and greeted incoming clients

•Provided accurate data entry

•Handled client questions

•Mail packages distribute to appropriate departments

•Completed shift reports

•Assured quality customer service and customer satisfaction

7-Eleven Franchise, Washington D.C 9/2014-7/2015

Shift Supervisor/Assistant Store Manager

•Assisted store management

•Oversaw night shift customer service

•Managed stock and inventory

•Handled orders, shipment and shipment check-in

•Conducted new hire training

•Completed shift reports

•Operated sales

•Assured quality customer service and customer satisfaction

Chevy Chase Club, Chevy Chase, MD 8/2012 - 5/2014

Banquet Server (Lead)/Banquet Captain Trainee

•Assists with managerial duties

•Assured quality customer service and guest satisfaction

•Set banquet/function space according to BEO

Dr. Vijayan Charles Practice, Greenbelt, MD 8/2012 - 12/2012

Clinical Administrative Assistant

•Assisted with Processing Claims, Payment Posting, Insurance Claims, Collections, Updating & Filing Charts, and Patient Check-Ins

•Basic office duties to include answering phones, copying/fax, addressed any question and/or concerns etc.

•Assured patient satisfaction

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