Resume

Sign in

Sales, Marketing, IT, CRM, Customer Service, Communication, Analytical

Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary:
RM 6,000
Posted:
January 11, 2017

Contact this candidate

SORFAR

WORASUTR

+************

acx8hd@r.postjobfree.com

ABOUT ME

Based in Kuala Lumpur, Malaysia with

the passion to work in the fast growing

environment. A career oriented with 4

years of excellence in Customer

Experience, Sales & Marketing, and

Business Operation backgrounds. And

full of magnificent knowledge of SEA

markets and familiar with Internet or

Online industry and platforms. A smart

in problem-solving with great strategic

and analytical skills as well as strong

proficient in customer relationship

management and project oriented

which play as an important role

throughout my career competence. On

top of that, as a fast learner with a long

experience in fast pace environment,

creativity and self-starting is part of my

culture of an entire career part.

LANGUAGES

Thai(Mother Tongue)

English(Fluent)

Bahasa Malayu(Communicative)

MY INTERESTS

Adventures

Sports (Football & Swimming)

Movies

Books

News

Cars

Pets (Cats)

Shopping

Sea Sun Sand

WORKING EXPERIENCE

January 2015 – Present

eBay Malaysia

Customer Solution Specialist

Assisting customer queries and resolving account issues of both casual sellers and managed accounts (top tier sellers), handling inbound calls and emails in both Thai and English language throughout the South East Asia Region under APAC market support. As a frontline representative and the primary point of contact for customers and one of the main functions is to provide outputs with knowledgeable answers, compassionate, and timely resolution to the inquiries while maintaining a positive and friendly attitude and to keep eBay the safe environment and vibrant online community such as performing Seller’s feedback review and defect removal as per necessarily needed. Furthermore, this role involves with certain key projects such as team productivity and user experience improvement related projects.

January 2014 – December 2014

Teledirect Telecommerce Malaysia

Online Sales Consultant (Google AdWords Sales Centre) This role is to handling Thai Market and to create the Customer Relationship by providing great user experience in AdWords, managing the Advertising Campaigns as a Campaign Specialist of Small and Medium Businesses (SMB). To achieve the sales target of each quarter which are continuously increased. Plus, to providing Optimization Services in weekly basis regarding the ROI of campaigns as well as to give a consultation based on the reports to advertisers.

October 2012 – July 2013

AIG Thailand

Senior Operations Processor and Coordinator

Coordinating with Underwriter and Marketing Divisions in getting all issues related to day-to-day operation resolved including review the Policy Issuance process and oversee the backend SOP to meet the needs of the clients. Conducting self-assessment or internal audit (non-financial) reports to the department. As well as, to control Outsource Service Providers to ensure service is met in conjunction with the standard and compliance. Also, to design and prepare daily warning report regarding day-to-day monitoring basis for among the team members.

EDUCATION & QUALIFICATION

2015 – 2017 HELP University, Malaysia

Master of Project Management

2009 – 2012 University of East London

Bachelor of Arts (Hons) Accounting & Finance

Award Classification: Second Class Honours

2006 – 2009 Demonstration School PSU

Upper Secondary Level

French (A), English (A), Social Science (A), Mathematic (A) and Science (B)



Contact this candidate