Kimberly E. Wilson
Houston TX *****
******@*****.***
QUALIFICATIONS
• Personable and able to break it down to the lay man level
• Motivated- hard working and highly motivated; does not need to be told what is next to do
• Worked with Classified Information
• Forward driven- Once assigned a task it is accomplished quickly and efficiently
• Highly experienced in Microsoft Office
• Able to supervise and maintain accountability of groups up to 50 people
• Trained in creating various schedules based on need and resources
• Able to write and verify reports ranging from financial to statistical to complete overviews of incidence
• Maintained physical/ monetary security of buildings, equipment, and people
SKILLS AND ABILITIES
Advanced training in operating heavy wheeled vehicles
Advanced ability to work with computers, especially Microsoft Office
Advanced ability to maintain clean working conditions
Advanced ability to work in different weather conditions
Advanced ability to work with a diverse population
Advanced customer service abilities
Driving
• Attended seven week course on heavy wheeled vehicle operation and graduated on the United States Army AIT Commandant's List
Computers
• Advanced personal training in computer usage including Microsoft Office, installation of programs,
Increased performance, and minor repairs
Customer Service Representative
• Coordinated, trained, evaluated, and confronted various types of people, situations, and activities while maintaining a cordial, professional manner
Weather Conditions
• Able to work in a variety of weather conditions ranging from heat, rain, snow, wind, and other
Such conditions
Sociability
• Able to work and build professional relationships with diverse populations of people
Dispatching
• 6 years experience dispatching emergent and non-emergent calls to ambulance and wheelchair services.
EMPLOYMENT HISTORY
Assistant Manager
Stripes, LLC, 06/17/2013 – 10/18/2016
Assisted in the management of up to 25 personnel
Worked with customers on a daily basis, providing service with a smile
Took complaints from customers and worked to correct the issue immediately
Placed stock orders
Counted and verified monetary transactions
Filed the daily paperwork; including, but not limited to, counting the previous day’s cash, providing the cashiers with their daily money, counting stock and reviewing for errors, imputed the daily reconciliation of all cash, checks, lottery, food stamps, and prepaid services.
Customer Service Associate, 08/2012 – 03/2013
Randstad Staffing – Aon Hewitt
Took health, dental, eye, and life insurance elections from companies who out-sourced their Human Resource Specialists
Instigated work tickets to have corrections made to accounts as needed
Maintained direct contact with customers, lowering their customer effort and providing peace of mind that their problems would be handled effectively and efficiently
Training Room Specialist, 07/2009 - 06/2012
United States Army D FSC 1-33 CAV, Fort Campbell, KY
Processed paperwork and implemented a new tracking module that decreased late reports/ turn-ins by 25%
Coordinated training schedules with other companies that increased overall morale by 50%
Maintained transportation fleet by providing basic maintenance and thorough inspections of vehicles
Compiled sensitive reports and delivered information to high ranking officials.
While Based in Germany: maintained over $500,000 worth of nuclear, biological, and radioactive materials for period of 11 months Catalogued technical publications restoring over 50% of storage space to storage buildings
Coordinated turn in of materials and supplies Inventoried storage containers for complete turn in
With zero-loss
Handled potentially hazardous materials in accordance with all state, federal, and German
Regulations
Inspected all equipment prior to turn in, making repairs as required
• This job required long hours outside of "normal" work hours
• Often participated in leader meetings that required immediate information to be available by memory
• Required reports of personnel statistics to be sent to higher leaders each morning
• Prepared reports, slide shows, and other documents in Microsoft Office
• Processed paperwork for fellow employees including, but not limited to, pay inquires, leave requests, command sponsorship, awards, and other documents
• Supervised teams of up to 25 people for equipment turn in with zero loss occurring
EMT-Basic, 10/2008 - 07/2009
Ace Ambulance Service, Houston, TX
Administered basic level patient care
Transported emergent and non-emergent patients to hospital, doctor appointments, and other activities Interviewed new employees and aided in the hiring process
Supervised new employees
Taught new medics the basics of the EMS world
• Required to write detailed reports on each encounter with a patient
• Often dealt with combative or confrontational patients
• Maintained assigned ambulance and equipment valued at $250,000
Medical Supervisor, 04/2007 - 10/2008
Grifol's Biomat, USA, Amarillo, TX
Performed physical examinations on potential Plasma donors to ensure adequate health with a 97% success rate
Interviewed new employees
Trained new employees in pre-screening techniques and physical examination regulations
• Monitored donors during plasma donation to ensure no adverse reactions
• Reviewed test results with increased efficiency of 40% due to new implementation of review techniques
• Delivered life altering news to patients and referred the patient to local resources
EDUCATION
Emergency Medical Technician - Basic -
Emergency Medical Technician Program
College of the Mainland, TX
CERTIFICATES / LICENSES
TWIC
Forklift License
Emergency Medical Technician National Registry of Emergency Medical Technicians,
TX
HONORS AND ACTIVITIES
Volunteer Work: Volunteered at Maynard Center in Clarksville, TN from 10/2011 to 06/2012 as part of the steering committee to plan events and speakers for local group
Participated in the Houston Trash Bash 2013
Graduated Basic Training on Commandant's List
Graduated Advanced Individual Training on Commandant's List
Part of the 1-187 Rakkasan Organization
United States Army Veteran
Voted Employee of the Month at BioMat September 2007