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Customer Service Supply Chain

Tucson, Arizona, United States
January 11, 2017

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Justin Racette

*** * ****** ** *** ***, Tucson AZ, 85705

Cell 520-***-**** email


I have most recently been employed with Parralon Business Solutions as an OR Materials Coordinator at Rose Medical Center in Denver, Colorado. I am seeking employment in a leadership role with a company that will allow me to showcase my skills and advance my career in a leadership role. My experience with Parralon and as a DC Manager while employed at PHS has given me extensive knowledge in the industries of medical supplies, materials management, and distribution.


Successfully implemented and managed custom LUM program at two hospital system in Tucson Arizona (University Medical Center (UMC) and University Physicians Hospital). The successful programs allowed the system to reduce inventory value by 1 million dollars, FTE count by 30%, and implement numerous other efficiencies into their supply chain operations.

Developed and launched a custom exchange cart/SPD case pick program which reduced FTE picking time by 40%.

Custom designed an ED stocking program for a new tower which included bed side delivery to 60+ patient room

Successfully launched LUM programs for Vail Valley Medical Center and Boulder Community Hospital to reduce inventory value, FTE count by 25%, and fix delivery issues.

Member of PHS “Go Live Team” which helped launch 5 Custom LUM programs throughout the organization.

Collaborated with management to streamline and drive OR case picking process at Rose Medical Center.

Coordinated move of OR case picking room into the OR at Rose Medical Center.

Experience working with Senior Management, Hospital Directors, Nursing Leaders, Physicians, Sales Reps, and employees of all levels to ensure effective communication and accomplish goals.

Reorganized/overhauled all Par areas at UMC to maximize space, create more efficient supply chain, and drastically increase customer satisfaction.


April 2014 – Aug 2016 OR Materials Coordinator

Parralon – Rose Medical Center


Supervise OR Supply Chain Team.

Manage Inventory for Case Picking Room and OR.

Work with management to streamline processes that fit within Parralon OR model.

Adjust pars and reduce inventory to most efficient level.

Work with nurse leaders to adjust preference cards.

Cross trained as Implant Coordinator and ICC Coordinator (Implant Billing).

Nov 2013 – Mar 2014 Warehouse Manager

Zimmer Rocky Mountain

Denver, CO

Manage a team of warehouse workers and delivery drivers.

Work with account reps to ensure all implants and instruments are delivered timely.

Meet daily deadlines for orders/surgeries.

Adapt schedule/forecast throughout the day to ensure add on orders are delivered.

Feb 2008 – May 2013 Distribution Center Manager/Supply Chain Solutions Supervisor

Professional Hospital Supply

Aurora, CO, Tucson AZ

Distribution Center Manager -

Company liaison for Colorado Distribution Center. Oversee all operations for an 80,000 sq. ft building including $5 million worth of inventory.

Manage 25 subordinate supervisors and non-supervisory employees in 4 departments (Warehouse, Customer Service, Transportation, & Inventory Control.

Analyze reports to manage inventory with purchasing and distribution team.

Develop work procedures that are as efficient as possible and coincide with company policies and procedures. Train employees for warehouse equipment and safety.

Advise customers with unique methods to solve challenging problems, recommend specific solutions.

Work directly with senior management and sales to develop big picture ideas and create solutions.

Supply Chain Solutions Supervisor

Manage the distribution and inventory of medical supplies at University Medical Center for their Custom LUM Program (15,000 lines counted daily and 2,000 lines stocked daily).

Supervise 14 employees as well as interview, hire, train, and discipline employees.

Work with patient care managers/leaders to create options, solve problems, and deliver exceptional customer service.

Analyze reports and trends to adjust par levels as needed.

Coordinate and incorporate all unique programs including ER stocking program and Sterile

Processing Exchange Cart Program.


Member of the UMC Product Standards Committee.

Member of PHS Safety Committee.

Member of PHS “Go Live” team. Work with hospitals to help incorporate custom LUM programs

into their facility.

Held Pharmacy Wholesale License through the State of Colorado Department of Regulatory Agency (DORA).

Member of Rose Medical Center Employee Engagement Team.

Member of Rose Medical Center Total Joint Committee.

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