Customer Service Representative

Summary

Dependable and responsible employee experienced in assisting customers and working well with coworkers. Proficient organizational skills proven to help work flow move efficiently. Precise worker, with attention to quality and detail of work. I am seeking a position as a Visitor Service Representative.

Computer Skills

Microsoft Office

Internet

File maintenance

Organization

Cash handling

Work History

Customer Service Representative

Giant Eagle North Royalton, OH (07/2016 – present) Responsible for verifying customer payment and processing the customer’s orders safely and efficiently. Able to answer customer questions about store and seasonal products. Counted and verified company profits. Answered and transferred phone calls to appropriate employees and departments. Appropriate handling and processing of customer information was used.

Front Desk Agent

Comfort Inn Cleveland Airport Middleburg Heights, OH (03/2014 – 08/2016) Arriving guests were greeted and assigned rooms successfully. Responsible for verifying guest’s payment options helping check guests into rooms quickly. Kept money drawers balanced accurately and efficiently. Answered phone calls from inside and outside in a professional manner. Daily night auditing duties were complied with efficiently.

Count Room Representative

Thistledown Racino North Randall, OH (03/2013 – 02/2014) Counted and verified company profits. Daily monetary exchanges on house floor calculated for accurate records. Cage security maintained efficiently according to established house rules. Completed paperwork accurately and delivered to proper departments.

Clerical Assistant

Life Force Management Streetsboro, OH (03/2012 – 12/2012) Daily inquiries were verified and logged in responsibly and regularly. Appropriate handling and processing of customer information was used. Maintained and organized work area maximizing productivity. Proper handling of office equipment and computer systems demonstrated with office work.

Receptionist

Maxim Beachwood, OH (10/2010 – 06/2011) Phones were answered and transferred to appropriate employees. Created and maintained health professionals’ information. Regularly ran criminal background checks on potential hires. Reception area organized and maintained to work efficiently.

Education

B.A. Communications Cleveland State University 2004

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