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Customer Service Quality Assurance

Location:
Irvine, CA
Salary:
$24.5
Posted:
January 11, 2017

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Resume:

Janet Han

● acx8gf@r.postjobfree.com ● 213-***-****

OBJECTIVE

Five years QA experience. Looking for QA position where I can utilize my skills and experience.

EDUCATION

Master in Biomedical Engineering University of Southern California Aug 2008 – May 2010

Bachelor in Biology Engineering Wuhan Institute of Technology, China Sep 2004 – May 2008

PROFESSIONAL EXPERIENCE

Quality Assurance, Draco Natural Product Inc. Aug 2011 till now, San Jose, CA

• Received direct training and trained associates regarding quality training, auditing, testing and safety training.

• Writing technical documents including material identification test procedures in a clear and concise manner.

• SOP writing/revising; performing all work according to company policies, SOPs and cGMP practices; applying for NOP, Kosher, Ecocert, GMP, HACCP, FDA, and other certification programs; auditing the production processes to ensure adherence to procedures/ requirements specified within SOPs and make quick decisions during operations.

• Investigating complaints on existing products and responds to vendor or customer; submitting corrective action requests for all finished product quality non-conformities, following up to ensure completion of requests, and issuing challenge preventative actions to ensure efficiency and effectiveness.

• Responsible for monitoring the quality of nutritional supplies manufactured and inspecting process control points; performing routine lab testing including lab environmental monitoring, sample analysis including HPLC and UV and microbiology testing; preparing test solutions, compounds, and reagents for use by laboratory personnel in conducting tests.

• Occasionally optimizing/developing QC test methods and perform verification as per cGMP requirements; adjusting formulas and process based on results.

Research Assistant Feb 2011 – Aug 2011, Los Angeles, CA

NIH Resource Center for Medical Ultrasonic Transducer at USC

• Involved in the research project of realization of high frequency thin film by heat-treating vapor method for transducer which improves its performance; realized high frequency PZT thin film, using sol-gel and metal organic chemical vapor deposition method, and performed quality testing using PiezoCAD and microscope.

• Analyzed data by doing filtration to find the pattern; processed ultrasound image using MATLAB including enhancement, component analysis and edge detection.

• Worked with Chemat Technology Inc. on lift-off PMN-PT nano composite thick film project; prepared PMN-PT composite coating solution, deposited PMN-PT film with suitable thickness for fabricate 60MHz to 100 MHz single element and linear array, designed control groups and collected/analyzed data, and optimized design methods.

• Submitted one paper as a co-author in IEEE Ultrasound Symposium. "Comparison of different piezoelectric materials for GHz acoustic microscopy transducers prepared protocols; assisted preparation of public presentation and marketing materials.

Technical Support Representative, Santa Cruz Biotechnology Inc Oct 2010 – Feb 2011, Santa Cruz, CA

• Analyzed current laboratory data of West blot, ELISA and revised the information of products in data base; reviewed scientific literatures and prepared review papers of current popular antibody products.

• Provided antibody products’ design suggestions and protocol support to customers and assisted them in selecting appropriate research reagents; helped customers with trouble shooting of their research using company’s antibody products and kits; contacted with research group presenting customers’ requirement.

• Analyzed current laboratory data from West blot, ELISA and revise the information of products in data base; review scientific literatures and prepare review paper of current popular antibody products.

• Found potential customers and keep tracking of existing customers; sales’ record recording using SAP system.

Research Assistant Nov 2008 – Aug 2010, Los Angeles, CA

NIH Resource Center for Medical Ultrasonic Transducer at USC

• Assisted in composite coating project based on powder-loaded chemical solutions have been reported to fabricate thick PZT films; reviewed published papers to find several methods of sol-gel synthesis and applied; tested properties of each and tried to optimize the method by repeat test under different conditions.

• Assisted in fabricating array and needle transducers which provided images of malignant tumor cells and surrounding tissue for group member.

• Received training of design of high frequency medical ultrasonic transducers using PiezoCAD and fabrication of transducers; prepared weekly reports for meetings.

Intern as Research Assistant, Wuhan University Hospital Feb 2008 – Jul 2008, Wuhan China

• Evaluated effects of Hextend (a synthetic blood substitute) on cell growth and proliferation of rat liver; assisted in cultivating Hextend in animal rat liver and designed control groups.

• Assisted in developing synthesis conditions of polyacrylamide with low relative molecular mass and high monomer concentration.

• Recorded/analyzed data and prepared reports; worked closely with team members and learned the value of good lab practice.

SKILLS

• 5+years’ hands on Quality Assurance experience in industry

• 3+years’ research experience in cell cultural, electrophoretic, spectrophotometry, and chemical transformation

• 1 years’ experience in customer service, project coordinator and technical service with SAP system

• Computer Skills: Matlab, Python, Microsoft Office suite (Word, Excel, PowerPoint, Project, Visio)

• Lab Skills: PCR, ELISA, West Blotting, Immunocytochemistry, Microscopy, Cell Culture

EGULATION AND MODELING COURSES

•Six-Sigma Quality Resources

•Pharmacokinetic and Pharmacodynamic Modeling (the Ranolazine Monotherapy in patients with Chronic Severe Angina)

PUBLICATIONS

•”Comparison of different piezoelectric materials for GHz acoustic microscopy transducers” proceeding of IEE Ultrasound Symposium, 2009 Q.F.Zhou, B.P. Zhu, Jiangxue Han, K.K. Shung,

•“Lift-off PMN-PT Nano Composite Thick Film for High Frequency Ultrasonic Biomicroscopy” Applied Physics Letter, 2009 B. P. Zhu, Jiangxue Han, Q. F. Zhou, J. Shi, 1 K. K. Shung,

•“Synthesis of low relative molecular mass polyacrylamide by combining homogenous design with neural network” Journal of Wuhan Institute of Technology 2007 Vol.29 No.3 Yuan Jun, Zeng Ying, Jiangxue Han

PERSONALITY

•Open-minded, easygoing and trust-worthy; Love sports especially yoga and swimming.



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