Administrative Assistant Customer Service

Angela Carole Cranmer

**** ****** ***** ****, ***** Springs, GA 30350

Cell: 404-***-****

*************@*****.***

Career Objective

To obtain a Senior Administrative Assistant or Executive Assistant Position

Professional Experience

February 2010 to Present The Salvation Army Atlanta, GA

Administrative Assistant/Office Administrator

Provide high level administrative support to the Director of Management Services, including calendar management, property committee meetings and maintenance staff scheduling

Perform Human Resources functions such as running background checks, I9 verification, review applications to ensure that all paperwork is correct, log and send applications up to DFB for approval, help implement the Affirmative Action Plan, with training and discussion with hiring managers to ensure compliance, as well as handle sensitive information and communication.

Assist with the Christmas season, coordinating loaner cell phones for Cadets and Bell Ringers, as well as acting as a liaison assisting with resolution of issues.

Assist the Controller with monthly collation, copying and binding of financial statements, master trust ledgers, and budget books

Assist outside Corps Officers on the telephone and in person, direct calls to appropriate personnel

Type letters and requisitions to send up to Territorial and Divisional Headquarters for purchases, repair and upkeep of property at the Corps and Officers’ Quarters, computer and vehicle needs

Scan documents and email to appropriate personnel and outside vendors

Create in house forms to ensure office functions run smoothly and efficiently

Salvation Army vehicle operator, drive throughout Metro Atlanta to meetings, drive Salvation Army employees to offsite training classes, run errands, pick up and drop off confidential files and packages at Territorial Headquarters

Ship time sensitive FedEx packages

September - December 2009 Staffsource (Contract position at The Schumacher Group) Kennesaw, GA

Temporary Executive Assistant

High level administrative support to the Regional Vice President and Regional Medical Officer

Input expense reports into PeopleSoft Software in a timely and efficient manner

Calendar management of executives’ schedules

Make travel arrangements on the internet, which included airline reservations, hotel reservations, automobile arrangements

Schedule, attend meetings and record minutes

Answer telephones and assist callers, refer to appropriate personnel

Type letters of a sensitive and confidential nature

Scan high level documents and e-mail to appropriate personnel

Angela Carole Cranmer

2106 Spring Creek Lane, Sandy Springs, GA 30350

Cell: 678-***-****

*************@*****.***

Professional Experience (continued)

October 2008 - February 2009 Deer Valley Resort Park City, Utah

Skier Services Reservations Agent

Reserved group and private ski lessons and rental reservations over the phone, in a positive, customer service oriented atmosphere

August 2001 - October 2008 Emory-Adventist Hospital Smyrna, GA

Administrative Assistant to the Chief Financial Officer, Chief Nursing Officer, Hospitalist and Administrative Office

Administrative office back up support for the President and COO when Executive Assistant absent or needed assistance

Utilized advanced computers skills (Microsoft Word, Outlook, Excel, PowerPoint, Adobe Acrobat, and AS400) on a daily basis

Calendar management for five C level executives (CEO, CFO, COO, CNO and Hospitalist)

Scheduled high level board meetings, patient care services meetings, employee wide functions from calendar invitation to clean up of meeting

Created PowerPoint presentations for governing board meetings, often under tight deadlines

Coordinated complicated travel arrangements for executives on the internet

Created expense reports for executives and submitted for timely payment

Interacted with C level executives, directors, patients and visitors in the administrative office in a professional manner

Attended meetings and recorded minutes (Governing Board, Board Finance, Safety, Policy & Procedure, Patient Care Services)

Answered executives’ telephones in the administrative office

Typed confidential memos, letters, contracts, policies and procedures

Scanned high level documents and sent to appropriate personnel via e-mail

Input risk management data into Excel and Access databases

Assisted hospital directors with typing of forms to assist with high quality patient care

Ensured functioning of copier/printer/fax machine, requested repair service and ordered supplies for the administrative office

Collated/copied and bound monthly financial statement and budget books

Input daily data and ran Visionware Productivity Reports, daily and biweekly

Assisted Hospitalist with faxes, letters, voice mails, special mailings and projects

Skills

95 words per minute typing, Microsoft Word, Excel, Outlook, PowerPoint, Lotus Notes, Adobe Acrobat, AS400, SAP, Kronos, PeopleSoft, learns software programs quickly, Internet Literate, Detail & Customer Service Oriented, Organized

Education

Pebblebrook High School, Mableton, GA

High school diploma

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