Customer Service Manager

ANNIE CAO

** ***** **** ***., ***.***, ROCKVILLE, MD 20850

(C):301-***-**** (E): ************@*****.***

OBJECTIVE

To obtain a office administrative position to enhance my skills in business administration.

SKILLS

● Proficient in Microsoft Office Suites and electronic medical records.

● Expert in customer service interactions.

● Skilled in office administrative tasks and duties.

● Proficient in Microsoft Windows and Apple Software.

● Extensive experience in customer service in various settings.

● Knowledgeable in medical terminology and preparing medical records. LANGUAGES

● English – Fluent – Speaking, Reading, and Writing

● Vietnamese – Fluent - Speaking

EXPERIENCE

April 2016 – December 2016 Potomac Pediatrics

Medical Receptionist and Marketing

● Answered and directed high call volumes while maintaining check in or check out windows.

● Check in duties include: Insurance verifications, collecting copays and deductibles, updating demographics, providing parents with forms, and electronically communicate with nurses to ensure a smooth transition from waiting room to exam room

● Check out duties include: Scheduling and canceling appointments, managed health inventory forms, patient medical records, and communicated with doctors and nurses throughout the day.

● Marketed seminars and classes by sending blast emails, creating fliers, and updating practice social media sites and main website.

● Assisted team with administrative duties including document scanning, updating waiting room PowerPoint, coffee and sticker station restock, and keeping waiting room area and counters neat and sanitized. February 2016 – April 2016 EB5 Capital

Contracted Office Assistant

● Telephone management: screened, answered, directed incoming calls as well as placed conference calls.

● Welcomed investors and guests by directing them to meeting locations prior to each meeting.

● Kept office spaces clean and organized, documents scanning and filing, expense report preparations, and placed monthly supply orders.

● Hands on assistance with office expansion projects such as furniture orders and seating arrangements.

● Office calendar management: scheduled investor and internal meetings and/or conferences and updated office events.

● Executed special projects such as to large marketing orders, document editing, and preparation of marketing materials.

May 2015 – January 2016 U rban Adventures Companies Part-Time Human Resources Assistant

● Verified new-hire packets and working closely with managers to ensure all paperwork is correct.

● Performed office administration tasks such as: placed monthly office supply orders, maintained employee files, directed visitors, employment verifications, scanned documents, managed incoming mail and faxes, and answered and transferred incoming calls.

● Worked closely with HR director with daily tasks including, insurance open enrollment time, attended meetings, maintained employee benefits, and managed and organized employee I9s documents.

● Reviewed applicant resumes and conducted telephone interviews for potential new hires.

● Data entry and performed maintenance on company and employee files information using Microsoft Excel.

March 2014 – May 2015 PNC Bank

Part-Time Bank Teller

● Performed a variety of customer requests and transactions: check cashing, deposits, loan payments, and product explanations.

● Identified opportunities to refer to the sales partners within the branch.

● Communicated with customers clearly and respectfully to ensure accuracy and efficiency of all teller transactions.

● Resolved customer issues and complaints.

● Protected bank assets by ensuring safeguard procedures against fraud.

● Maintained and calculated cash limits daily.

● Attended monthly staff meetings or trainings to gain knowledge of banking products, procedures and policies.

November 2009 - January 2013 Things Remembered

Lead Sales Associate

● Interacted with customers to ensure questions and needs are addressed and information on procedures or policies is provided.

● Assisted store manager in trainings, motivating sales team to meet sales goals, report preparations and end of day reports, as well as being responsible for nightly deposits.

● Played the role of manager on duty when manager was unavailable.

● Guaranteed adequate change and accuracy of cash flow is available by tallying money in cash drawers.

● Issued receipts, refunds, credits, or change due to customers.

● Took accountability as manager on duty to resolve customer concerns and complaints.

● Stocked shelves regularly, and prepared for semi annual inventory counts. EDUCATION

● HOWARD COMMUNITY COLLEGE – C OLUMBIA, MD

August 2013 - May 2016 – Associates of Arts: Business Administration

● MONTGOMERY COMMUNITY COLLEGE – R OCKVILLE,

MD

August 2009 - May 2013 – Business Administration

● HIGH POINT HIGH SCHOOL – B ELTSVILLE, MD

August 2006 - June 2009 – High School Diploma

REFERENCES

Available upon request.

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