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Customer Service Assistant

Location:
Woodhaven, New York, 11421, United States
Salary:
$20/hr.
Posted:
January 11, 2017

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ZUHAIR REZA

**-**, **** ******, ***

Woodhaven, Queens, NY 11421

347-***-****

acx8fd@r.postjobfree.com

Psychology graduate with excellent listening and time-management skills. Well-organized and detail-focused. Seeking work opportunities primarily in social services. Personable, dependable, has experience working with diverse populations. Conversationally fluent in French. Eager to develop new skills and grow in new ways.

EDUCATION

The City College of New York, New York, NY.

Bachelor of the Arts, Psychology. Minors in French and English. June 2016. GPA: 3.46

RELEVANT COURSES

Abnormal Psychology, Psychotherapy, Theories of Personality, Cognitive Psychology, Neuropsychology, Psychology: Infancy and Childhood, Psychology: A Seminar on Memory, Psychology: Statistics, Human Biology, Introductory Sociology, World Humanities, U.S. Postwar Literature, Introductory French, Focus on French Grammar, Focus on French Oral Expression, Focus on French Reading.

QUALIFICATIONS

Key Skills: Strong writing and editing, great listening, good research, good communication skills.

Computer Skills: Microsoft Word, Excel and PowerPoint.

Qualities: Self-motivated, goal-oriented, professional.

RESEARCH AND FIELD EXPERIENCE

Volunteer, New York Cares, New York, NY. 07/2016 – present

Taught elderly people the basics of computer usage and internet browsing at various NYPL libraries. Conducted mock interviews to help handicapped people of different ages improve their job interview skills, and evaluated their interpersonal strengths and weaknesses. Tutored students at M.S. 319 in mathematics. Organized the Webster branch of the NYPL by re-arranging books in shelves. Currently signed up for future projects with New York Cares.

Bibliographic Assistant, Professor Irvin Schonfeld, New York, NY. 06/2015 – 08/2015

Performed online research using the PsychInfo and Medline databases to locate psychological and medical research articles and edited paper citations. Proofread and edited draft book chapters, adding suggestions for further improvement. Received recognition in the published book.

Fieldwork Student, The City College Academy of the Arts, New York, NY. 03/2015 – 04/2015

Observed the 10 and 11th grades of an English literature and a creative writing class. Took detailed notes on the school, the teachers, students, etc. for the upcoming Education course presentation at The City College. Helped the teacher, and introduced high school students to City College and the college application process.

Psychology Lab Assistant, Professor Timothy Ellmore, New York, NY. 09/2014 – 12/2014

Helped with EEG experiments. Installed electrodes on the EEG cap, applied the cap to subjects, synchronized electrodes with the system and cleaned the cap after the experiments. Provided general lab support. Participated in weekly meetings and summarized relevant Psychology articles.

WORK EXPERIENCE

Technology Sales Associate, Staples, New York, NY. 10/2016 – 11/2016

Helped customers locate electronic products, communicated to customers the products’ specifications and power requirements, and sold those products. Processed customer transactions using the cash register. Stocked shelves, arranged products for orderly display to customers, and prepared the store for the next day. Manned the customer service telephone line. Left to pursue other professional interests.

Library Assistant, Science Library – The City College of New York, New York, NY. 07/2015 – 12/2015

Processed book checkouts and returns. Assisted patrons with locating books and journals, and in using library services such as printing and scanning. Shelved and organized books following the call number, and tagged and transferred books between the science and the main campus library. Managed the front desk. Registered new students with the system database. Answered and redirected the main telephone line as needed.

Recovery Associate, Macy’s – Queens Center Mall, Queens, NY. 09/2012 – 12/2012

Worked in the Men’s and Children’s Departments. Organized and rearranged store products. Helped customers locate products. Helped customers find other in-store services or departments when needed.

Customer Service Associate, Duane Reade, New York, NY. 09/2011 – 02/2012

Processed sales transactions using the cash register, maintained the stock and provided general customer service. Helped prepare the selling floor for the next business day.

HONORS AND AWARDS

Chi Alpha Epsilon (XAE) Honor Society, The City College of New York. 2016.

Certificate of Achievement for Excellence in the Study of French, The City College of New York. 2015.

Dean’s List, The City College of New York. 2014.



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