Customer Service Sales

Dana Hopkins

** ** *** ****** • Hallandale, FL 33009 • 786-417- 0246 • **********@*****.***

Administration • Creative • Client Services • Innovative

Ambitious, hardworking, and adaptable person with outstanding organizational and interpersonal skills seeks a position with

opportunities for long-term growth and advancement

Profile

Outstanding interpersonal and customer service skills; a team-oriented worker with the ability to build cooperative

and productive relationships with coworkers, clients, suppliers, and managers

Solid computer and technology skills, with the ability to learn and apply new software quickly and easily; additionally,

able to train others in the use of new skills and software; full proficiency in all general-use Microsoft Office software

Well-organized, punctual, and productive, with the ability to work under pressure, meet deadlines and exceed

expectations

Education & Certifications

Broward College; Fort Lauderdale, Florida

Bachelor’s Degree Candidate, 2017

Major: Business Administration

Associate in Arts Degree, December 2015

PROFESSIONAL CERTIFICATIONS

Business Specialist

Accounting Technology Specialist

Business Operations

Experience

Productivity Point Global, Fort Lauderdale, FL January 2016- December 2016

Client Services Associate

Maintain a professional front desk environment and appearance

Provide exceptional client services to all students in facility

Prepare for upcoming classes and events by setting up classrooms, ordering catering and communicating with the

Logistics and IT team to ensure successful outcomes

Responsible for retention of existing clients by sending follow up emails and monthly email blasts

Maintain the company website by receiving schedules from training partners, adding new courses and keeping class

dates current and accurate

Assist with day-to- day accounting tasks, including but not limited to processing class registrations and payments,

sending invoices and accounts receivable

Innate Healthcare, Fort Lauderdale, FL October 2015 – February 2016

Marketing Internship

Responsible for recruiting new clients, planning events, community outreach and more

L.A. Fitness, Fort Lauderdale, FL March 2015 – October 2015

Sales Counselor

Utilized excellent sales and interpersonal skills working effectively to recruit new members and sell packages before

leaving to participate in mandatory marketing internship

Americom Fort Lauderdale INC, Fort Lauderdale, FL October 2012- March 2015

Administrative Assistant to Senior Account Manager

Generated Business to Business sales selling Verizon Landlines and internet service. Reported to Senior Account

Manager in the areas of customer service (telephonically and by email), billing issues, spreadsheets, completed sales,

interoffice relations, generated proposals, and contracts and created leads. Provided cost saving solutions to

businesses in the Verizon territory. Worked in the retention department ensuring customer satisfaction. Left in mid-

2013 to return to school, and was invited back several months later by management.

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