Introduction

An organized, detailed-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks while maintaining cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness.

Work Experience

GMAC Insurance, Winston Salem, NC 10/2007-11/2008

Manager

-Developed a strategic plan for the claims systems unit.

-Coordinated implementations of system upgrades with management.

-Reduced the number of problem tickets from 500 to less than 150.

Allstate Insurance/Encompass Insurance Northbrook, IL 01/2001-04/2006

Claim Systems Manager

-Managed 6 project managers along with my own projects.

-Led a cross functional team responsible for moving the backend claim financial system.

-Participated in creating a strategic plan to develop the roadmap for future claim systems.

-Prototyped system to find it could not be implemented economically.

-Central contact with CNA for claim system issues and enhancements

-Managed effort to install firewalls in CNA’s backend claim financial system that prevented the

viewing of Encompass claims by CNA and vice versa

-Managed Sarbanes-Oxley compliance for all Encompass Claim Systems.

CNA Insurance, Chicago, IL 06/1988-12/2000

IT Manager, Manager Premium Loss Accounting

-Responsible for the Y2K certification of 20 some application and tool sets

-Assisted in the development of service level agreements for the major claim systems.

-Promoted to Project Manager when allocation module was unable to process within the

financial close timelines, which lead to a new project to create an out of box module that was

at least 2500% faster.

-Team member for integrating the premium and loss accounting systems when CNA

acquired Continental Insurance Companies.

-When promoted to manager in the Premium Loss and Accounting unit, responsible for

daily booking for all premium and claim transactions, and prepared and crosschecked several

pages of the quarterly and annual statements.

-As a member of the Systems Balancing and Controls unit responsible for reviewing new systems

and modifications to existing systems for controls to detect and escalate system out of

balances and suspense items not cleared promptly.

-Developed database conversation and balancing methodology as a member of the team

to rewrite the financial close reporting system.

-Started as a Financial Rotational Development Employee, a Corporate Accounting Management

Training program. Rotated through three different units: first Statutory Reporting; second

Treasury Department; third General Ledger Accounting.

Education

DePaul University, Chicago, IL Masters of Business Administration, Concentration in Finance

Loyola University of Chicago, Chicago, IL Bachelor of Business Administration, Major in Finance

Fellow Life Management Institute, Chartered Property Casualty Underwriter, Chartered Financial Consultant, and Chartered Life Underwriter

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