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Human Resources Customer Service

Location:
Haverhill, Massachusetts, United States
Posted:
January 11, 2017

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DIANE BOULANGER-PRESCOTT

*** ******* ******

HAVERHILL, MA 01830

978-***-****

acx8dz@r.postjobfree.com

SUMMARY:

High energy leader with proven record of success in accomplishing goals, objectives, programs, policies, and strategic planning.

Vast work experience in healthcare, long term care, social services, state, government, private, public, and not for profits entities.

Superior skills in time management, public speaking, writing, attention to detail, customer service, negotiating, and networking.

HR Software: Taleo, Workday, PeopleSoft, ADP and Kronos.

Very strong analytical/data skills. Proficient in MS Excel (Pivot tables/tables, macros, VLOOKUP, etc.) and Word.

EDUCATION:

EdS, Leadership, Planning, and Policy University of Lowell, MA.

MEd, Education and Disabilities, Merrimack College, Andover, MA.

MBA, Business Administration, Southern New Hampshire University, Hooksett, NH.

BSBA, Business Administration, Merrimack College, Andover, MA.

Law Courses, Work Related, Massachusetts School of Law, Andover, MA.

PROFESSIONAL EXPERIENCE:

City of Peabody, MA 2014 to Present

District Director of Human Resources

Oversight of all Human Resource Generalist functions.

Worked in Central Office and on site at the District’s ten school buildings and programs to provide guidance and support to principals, staff, and stakeholders.

District comprised of 2,000 employees educating 6,200 students in urban setting.

HHS Partners, Boston, MA 2002 to 2014

Senior Director of Human Resources

Worked with key executives across the business to drive employee engagement, morale, and performance in an environment experiencing both significant external and internal organizational change.

Established and implemented short- and long-term human capital plans, by maintaining or improving employee relation, talent acquisition and development, succession planning, labor relations, workforce planning, compensation and benefits, performance management, affirmative action, diversity and recruitment.

Executive Office of Health and Human Services, Boston, MA 1992 to 2002

Secretariat Director of Human Resources

Responsible for human resources and administrative services for EOHHS and seventeen (17) Health and Human Service Agencies.

EOHHS Secretary's Cabinet Member involved in administrative mandates, initiatives, programs, projects, and policy.

Contributor to MassHealth, Welfare Reform, Veterans, Refugees, Elders, Children, Families, and Public Health.

Conducted HR Pilots at EOHHS and its agencies before implementation in all state agencies. Pilots included Management Merit Pay Plan, Northeast Region Training Center, and Central Business Office (CBO) Model.

Cushman Associates, Topsfield, MA 1990 to 1992

Nursing Home Administrator

Oversight of long-term care facilities in the Greater Boston area under MA NHA #2442.

Recruited and retained physicians, medical, clinical, staff, and service providers.

Responsible for human resources, information technology, finance, activities, maintenance, dietary, admissions, reimbursement, case mix, survey, P&L, M&A, and Board of Directors.

City of Haverhill, Haverhill, MA 1990 to 1992

City Councilor

Form A local government management of city, school, municipal hospital (Hale) and long term care facility (Glynn).

Responsible for overall administration, finance, budgets, cherry sheets, grants, community development, infrastructure.

Built four (4) new elementary schools through Prop. 2 .



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