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Manager Project

Loveland, Ohio, United States
January 11, 2017

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Thomas Bortolotto

*** ******** **. ****:// 513-***-****

Loveland, OH 45140


CBTS, Cincinnati, OH (GE Account) Feb – Jun 2016

Project Manager

Managed Network related projects


A senior Service Delivery Manager with extensive experience within the IT field. Effective leader of people, project teams, and manager of systems across a broad range of platforms with an emphasis on ITIL process adherence. Highly customer focused with excellent relationship building skills and an outstanding work ethic.

Key skills and competencies include:

Guidance for the Web Hosting Engineering & offshore Delivery teams in a highly matrixed organization.

Directly managed 5 engineers, and administratively managed 13 engineers from other teams.

Tracked and monitored all environments covered by SLA’s and SLO’s.

Provided vendor management oversight and contract review for the IT tools and software products in use.

Keen focus on the needs of the customer - system recovery, patch management, cyber security.

Monitored cost / revenue to ensure account viability.

Led four successful project management initiatives in 2015 for major upgrades.

Strong emphasis on continuous improvement to trim costs and boost revenues.

Managed and monitored the procurement of WinTel/VMware hosts (+1,000) and storage devices.

Responsible for hardware procurement, IT asset management, budgeting, and business planning.


Hewlett Packard, Cincinnati, OH [Procter & Gamble Account] 2003 – May 2015

Account Delivery Manager, 2010-May 2015

Accountable for the Web Hosting service including the P&G internal portal.

Escalation point of contact for major operational service delivery issues.

Managed 18 engineers and technicians with near zero attrition.

Defined clear roles responsibilities and expectations for each team member, and managed team workload.

Achieved customer service ratings that consistently exceeded client expectations.

Accountable for hosting over 700 production intranet and extranet production web sites on over 1,000 servers.

Assigned security resources to ensure that our client is not impacted by cyber security threats and mandated strict server patching controls with a focus on Incident, Problem, Change, and Release management.

Managed a suite of technology components including Apache, Tomcat, Oracle-Weblogic, IIS, and Domino.

Produced monthly reports on service performance and project improvements for our client.

Initiated a process for tracking software licenses for our client.

Partnered with our platform teams to migrate to virtual servers cutting deployment time in half, and providing significant hardware cost savings.

Led an initiative for custom Java applications cutting deployment times by 50%.

Instituted new monitoring and alerting tools for our clients’ Business to Business websites at a 20% cost reduction.

Updated our capacity to provide web site performance testing and at a 20% cost reduction.

Conducted monthly client relationship meetings to ensure delivery of services are at the right cost and quality.

Introduced project management techniques to ensure service initiatives are completed on time and on budget.

Engineering Team Lead, 2009-2010

Provided technical direction to the Web Hosting engineering team, and lead project initiatives.

Provided technical direction to the Web Hosting engineers.

Completed the IIS site migrations on time.

Enforced security guidelines for our Business-to-Business websites.

Completed initiation and planning phases to design and configure the new flagship WebLogic platform.

Web Hosting Product Team Member, 2003-2009

Member of the product team responsible for customer consulting, service escalations, monitoring tools, disaster recovery, and cross-charging.

Managed the administration of P&G’s large Business to Consumer (B2C) website platform.

Automated a process to ensure that website ownership is identified ongoing.

Configured web usage reporting tools so that the client would have usage metrics.

Met weekly with the P&G B2C team for direction, and engaged on real-time campaigns.

Procter & Gamble Co., Cincinnati, OH 1995 - 2003

SAP Basis support

Led a team of employees and contractors responsible for the procurement and installation of P&G’s initial global SAP manufacturing platform.

Trained on SAP, Oracle, and HP-UX.

Installed over 100 PA-RISC hosts.

Managed a planned datacenter power outage with no delays or issues.

Collaborated with the UNIX team to create an automated host installation script.

Provided training and oversight for three University of Cincinnati CO-OP students.


People Management

Managed 3 engineers, 2 technical resources, and administratively managed 13 others.

Applications/Vendor Management

IIS/.Net, WebLogic, Apache, Tomcat, Oracle DB, Oracle Fusion Middleware, Oracle Application Server, Domino.

System Software

HP-UX, Red Hat Linux, VMware


Itanium, Intel-64, HP Proliant, EMC, Disaster Recovery, Datacenter Operations


Masters of Business Administration, Ohio University (Athens, Ohio)

Bachelor of Science, Industrial Engineering, Lehigh University (Bethlehem, Pennsylvania)


PMP Certification #454751 (since 2007) - Expires 2017


Matthew 25 Ministries – Volunteer

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