Manager Customer Service
Resume:
Andrea Williams
*.*.**************@*****.***
Accounts
receivable
/Account
Manager
SUMMARY
Overland Park, KS 66210
I am a meticulous and exceptionally well-versed/ accounts receivables / collections management Professional with strong leadership skills and a proven track record of 9 years of experience and a demonstrated record of success in managing accounts receivables and collections, billing systems, Customer Service and general office management responsibilities. I am a results-driven, highly motivated professional eagerly interested in transferring into a diverse environment that allows an opportunity to utilize previously acquired skills in an industry that offers an opportunity for advancement.
WORK EXPERIENCE Account Manager
Johnson County Auto Credit, Shawnee, KS
Nov 2007 - Current
Key responsibilities:
Collect on current and delinquent accounts, mediate and research customer accounts and client issues towards a common resolution.
Responsible for full collection workflow including mission planning and enforcing collections through phone contact and negotiating payment plans.
Created and maintained credit history files, managed the collection efforts/calls for accounts receivable portfolio, documented daily collections activity, researched account disputes and billing discrepancies and performed account/payment reconciliations.
Trained new team members on the collection management process
Coordinated efforts between collection requirements and committee staff to assist in collection.
Responsible for a client base of 250-300 accounts, with a daily requirement to maintain payments, collections for difficult and complex cases (including hard collections and skip and tracing) EDUCATION Westport High School, Kansas City, mo
1998 - 2001
ADDITIONAL
Efficiently managed the front desk in areas of computerized processes utilizing cash management and general office duties including reviewing and resolving loan accounts also entering loans into the system. INFORMATION
Works well under pressure, manages and prioritizes multiple projects.
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