Service Technician Data Entry

DEREK J. DUBOIS

**** ************ **., **********, ** 75007

Phone: 512-***-**** Email: ********@*******.***

PROFESSIONAL PROFILE

Manufacturing Industry

Results-driven professional with 10+ years’ experience in the manufacturing industry, and a reputation for strong skills in staff training and development, people management, and motivating others to produce high-level performance. Adept at streamlining and optimizing manufacturing processes to ensure customer needs are met and expectations exceeded. Able to quickly engage, connect, learn, and adapt to shifting priorities in order to contribute to team success and achieve business objectives.

Quality Control Production & Operations Efficiency Process Improvement Safety Standards

Computerized Machinery Mechanical Reasoning Parts Control Data Entry Record Keeping

Regulatory Compliance Leadership Employee Training Communication Teamwork

PROFESSIONAL EXPERIENCE

Amazon Fulfillment, Haslet, TX 2016 – Present

FULFILLMENT ASSOCIATE

Load and arrange containers, and pallets based on customer orders; unload shipments and receive products using frequency scanners; operate moving equipment and machinery

After 2 months, promoted to assign, manage, and coordinate staff work positions, maximizing individual and team effectiveness.

In-home Caregiver, Dallas, TX 2009 - 2016

Assisted client with all activities of daily living; acted as liaison between patient and family; current CPR and EKG certifications, and out-of-date Phlebotomy certification

Pride Rock, Phoenix, AZ 2008 - 2009

Performed install and on-site fabrication of granite counter tops, shower surrounds, cabinets, tile, and FF&E (the removal/installation of furniture and accessories for hotels)

Intel, Albuquerque, NM 1997 – 2007

MANUFACTURING TECHNICIAN

Worked in Fab11 as a certified Level Three Maintenance Technician in the Dry Etch (LRC/OXE) functional area; tasked with running production as well as providing on-shift site support for related toolsets

Performed the roles of Team Coordinator, Equipment Coordinator, and Trainer for both Production and Equipment maintenance personnel on Night-Shift Four

In 2000-2001, acted as a Fab 11X seed in Fab D1C HDP to train for the 1260 as well as the 1262 300mm process (copper/non-copper); coordinated tool qualifications and planning daily operations for the team; owned and managed creation and delivery of the tactical pass-down

In 2001-2007, acted as seed trainer on Night-Shift Four for the Fab 11X HDP 1260 startup; served as a trainer (one of only two) in the group and delivered training of Level One Operations and Process procedures to seed technicians from other Intel sites

Owned tactical pass-down and was the Sheppard for the 1260 FFL

Obtained Level Three Certification on the 300mm AMAT Ultima platform.

Created operations training plans in the ROC for the 1262/1263 STI/ILD0 processes; co-owned the Area Coordinator role in the HDP group from 2002 to 2007.

Data Card Corp 1996 – 1997

ON-SITE SERVICE TECHNICIAN

Acted as the on-site service technician for Allstate Insurance Company

Provided on-site service support for Gunther envelope-stuffing machines; provided general service maintenance and repairs to hard-down failures on the toolset

Managed all on-site installation, repair, maintenance, and test tasks; diagnosed errors/technical problems and determined proper solutions; produced timely and detailed service reports

Cooperated with technical team and shared information across the organization

Built positive relationships with customers, understood customer requirements, and made appropriate recommendations/briefings

Documented processes and followed all company’s filed procedures and protocols

EDUCATION

North Central Texas College, Denton, TX, 2010

Approx. 70 hours completed

Devry Institute of Technology, Dallas, TX

ASSOCIATES DEGREE, Electrical Engineering Technology, 1995

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