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Program Manager, Project Manager, Engagement Manager, Service Delivery

Location:
Dublin, California, 94568, United States
Posted:
January 11, 2017

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Program/Project Manager

IT professional with a broad range of experience delivering quality end-to-end program and project management services, exceptional cross functional team leadership, and effective business relationship management

Broad depth of experience with complex and small technical system integrations, business applications, process optimization, business relationship management, and delivery of quality communications and metrics

Experienced working with both external and internal customers

Led key initiatives with Fortune 500 companies spanning Technology Service Delivery, Sales/Marketing/Human Resources, Infrastructure Service Architect, and Mergers & Acquisitions (M&A)

Experienced with both Domestic and International assignments

Conducts business with a style that attracts, motivates, develops, and retains high quality teams, results, and customer satisfaction

CORE COMPETENCIES

Program Management & Planning

Deep knowledge with New Product Introduction (NPI), demand forecasting & management, developing and managing road maps, service design, budgeting, and business relationship management

Expertise in developing and presenting executive and operational dashboard reporting with Microsoft Project, PowerPoint, Excel, Visio, Word, and MS Office365

Strong knowledge of PMP and PMI practices and methodology

Certification in Six Sigma and ITIL v3, experienced with Sarbanes Oxley (SOX)

Technology/Integration

Strong functional understanding of infrastructure and application services including network, compute, storage, security, hosted and cloud application services:

Network – Dark Fiber, Firewalls (Juniper, Cisco), Load Balancers (F5)

Compute Platforms - VMware, x86 servers, Oracle SuperCluster

Operating Systems - RHEL, Windows, Solaris

Storage - NetApp (NAS), Hitachi Data Systems (SAN)

Databases - Oracle, MS SQL

Leadership and Communication

Customer Orientation: Keep the customer in front of decisions

Managing Change: Manage change by anticipation, planning, and communication

Managing Performance: Sets by example, track progress against goals, prompt and constructive coaching/feedback

Building Collaborative Relationships: Develop and maintain partnerships – in and outside the organization with others who can provide information, assistance, and support

PROFESSIONAL EXPERIENCE

COMCAST/NBC Universal, Livermore, CA 2016 – 2017 (9 months)

Project/Program Manager, Finance

Senior Project Manager responsible for project/program activities for the customer facing Operational teams for Comcast Business Services New Product Introduction (NPI) initiatives. Developed and closely managed the end-to-end project life cycle: Initiation, Charter/Business Requirement Document (BRD), Schedule/Plan, and Execution. This involved delivering and follow-up on the project’s risk/issues, team resources, communications, end-user training, and status/metric reporting. Led small to complex projects managing cross functional teams, both technical and non-technical subject matter experts (SME). As the Project Manager, I consistently delivered high-quality, production ready solutions to support New Product Introductions (NPI) and/or operational improvement in support of key NPI business growth initiatives.

Portfolio and project implementation manager for Sales, Marketing, Market Development, Technical Field Operations, and Human Resources (HR) functions for Comcast Business Services

Delivered strategy and project plans for the deployment of strategic fiber network deployment to +50 properties in the San Francisco financial district

Developed a program to provide Comcast Business Class services to the State of California’s CALNET program, providing internet, managed services to state agencies within California ($1.8M sales opportunity)

Contributed to the development of Technical Service Agreements (TSA) and Statements of Work (SOW) documents for vendors management and managed services

Symantec Corporation, Mountain View, CA 2011 – 2016 (5 years)

M&A Integration and IT Project Manager

M&A Integration Manager providing IT project management and direct oversite of infrastructure and application integrations. Lead multi domestic and international projects from Letter of Intent (LOI) through post-close stage. Collaborated with senior leadership team to identify risks and opportunities and develop an integration strategy of prospective acquisitions.

During the project life cycle, I worked closely with the leadership team to ensure a successful integration. In this role, I developed and maintained close working relationships with the internal service delivery leadership teams. As lead Integration/Project Manager, I led a cross functional teams of data center, network, business analysis, and application engineers from pre-day 1 through post go-live. Service delivery included high level technology reference designs & project implementation plan/schedule: data center services, security, end user services, management reporting, dashboards/metrics, and operational briefings to senior level management.

Medley Health, Dublin, CA 2010 (4 months/contract)

Consultant

Business development and architecture design for a physician-based automation of medical collections, clinical care, and patient-portal systems. Provided reference architecture for athenaNet’s service platform. Also contributing to the business’ go-to market business plan.

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ORACLE CORPORATION, Redwood City, CA 2010 – 2010 (1 year)

Business Relationship Manager, Global IT

Managed post-acquisition integration of Sun Microsystems’ IT applications and processes into Oracle’s IT operations. Reduced expenses by accomplishing the disposition of the IT application portfolio and processes in shorter timeframe than plan. Responsible for integration strategy, through the PMO, re-defining staff roles and service delivery processes, and setting new service levels with business partners.

SUN MICROSYSTEMS INC., Santa Clara, CA 2007 – 2010 (4 years)

Engagement Manager, Information Technology Business Applications

Ensured effective delivery of multiple service providers through prioritization of work, achievement of service levels, execution of road maps, and budget oversight. Managed four IT portfolios consisting of, up to 40 concurrent projects, with staff of 25 matrix managed IT professionals, with budgets up to $4M.

AVALON FILM SERVICES/

CONSULTANT TO CISCO SYSTEMS, San Jose, CA 2006 - 2007

Director, Project Delivery

SUN MICROSYSTEMS INC., Santa Clara, CA 1993 - 2006

Program Manager; Business, Engagement & Applications, Manager IT Helpdesk

INFORMATION BUILDERS INC., San Jose, CA 1992 - 1993

Sales Engineer, Marketing

ROSS SYSTEMS INC., Redwood City, CA 1989 - 1992

Technical Engineer - Client Services

SHARED MEDICAL SYSTEMS INC./SIEMENS, Oakland, CA 1985 - 1989

Software Engineer - Hospital Systems

EDUCATION

Bachelors of Science, Business Administration/Management Information Systems, California State University, Sacramento

PROFESSIONAL CERTIFICATIONS

ITIL v3 Foundation Certification

SixSigma Green Belt, Sun Microsystems

COMMUNITY SERVICE

President, Board of Directors, LIVERMORE AQUACOWBOYS A USA Swim Club/Nonprofit



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