Customer Management

L. REBECCA CINTRON

*** ***** *** *******, *******, KS 67213 I H: 316-***-**** I ***********@*****.***

Summary

Seeking a position as an entry level accountant with an accounting firm to utilize knowledge of general accounting procedures in order to assist the office with its periodic accounting processes.

Effective time management

Strong organizational skills

Flexible team player

Critical thinker

Detail oriented

Independent worker

Core Strengths

Professional demeanor

Customer needs assessment

Excellent research skills

Strong communication skills

Thrives under pressure

Valued team player

Education

Bachelor of Science: Accounting

Wichita State University

Accounting, 3.2 GPA

Bachelor of Arts: Business - Business Management

University Of Nevada Las Vegas - Las Vegas Business - Business Management, 3.5 GPA Associate of Arts: Business Management Springfield Technical Community College Business Management, 3.5 GPA

Wichita, Kansas

Las Vegas, Nevada

Springfield, Massachusetts

Experience

Freezer Accounting Assistant 10/2015 to 06/2016

JBS Swift Pork Wichita, KS

Received into inventory weekly an average of 3 million pounds of pork produced by two major plants at 13 dedicated distribution facilities utilized by JBS

Managed and maintained the entire inventory stored in those freezers

Processed with minimal errors customer orders and received inventory that effected freezer's P & L reports

Conducted daily reconciliation of customer shipments and researched inventory discrepancies and variances to maintain accurate inventory value and volume

Utilized customer websites to compare inventory volume and to correct discrepancies

Facilitated in resolving inventory and customer issues

Processed customer credits, add bill and transfers

Invoiced customer daily

Worked closely with management to ensure proper processing of customer orders and vendor payments

Accounting Assistant 0612011 to 10/2015

Cargill Meat Solutions Wichita, Kansas

Received into inventory weekly an average of 2 million pounds of pork and case ready products produced by three major plants at 16 dedicated distribution facilities utilized by Cargill Meat Solutions.

Managed and maintained the entire inventory stored in those freezers.

Processed with minimal errors customer orders and received inventory that effected freezer's profit and loss reports

Generated weekly and monthly Case Ready and Pork IMR report utilized by management for P & L and business unit financial projections

Conducted daily reconciliation of customer shipments and researched inventory discrepancies and variances to maintain accurate inventory value and volume

Point of contact to all freezers and facilitated in resolving inventory and customer issues

Processed customer credits, add bill and transfers

Invoiced customer daily

Processed pork set pricing adjustments

Released product from Test and Hold status

Processed freight Payables to ensure vendor payments

Consumer Affairs Specialist 09/2000 to 06/2011

Cargill Meat Solutions Wichita, KS

Point of contact for company's customer to inquire and complain about the company's products

Effectively managed large amounts of incoming calls and emails by answering product inquiries or addressing customer complaints

Maintained customer records

Resolved product problems by clarifying complaint to determine if food poisoning or dental injury

Processed injury claims, liaise with insurance company and dental professionals

Identified and escalated priority issues, routed calls to appropriate resources

Followed up on complaints to ensure resolution

Generated calls and complaint weekly reports

Created and implemented various call questionnaires, log report and online templates to expedite customer complaint processing

Kept meticulous record of customer interaction utilized by company's attorney and insurance company

Skills

10- key

Internet

JD Edwards, AS400 (xlgo)

MS Office, Excel, Word, Access, Outlook

Order Management System

Quick Book "YouTube" Tutorials

Plant System Application

FGI

Honors and Activities

Laughing Feet Production, Volunteer 2015

Wichita River Festival, volunteer 2013, 2014

Kansas Food Bank, Cargill Care Backpack program, Volunteer 2013

Habitat for Humanity, Volunteer 2011

Dress for Success, Volunteer 2010

Dean's List, GPA 4.0, UNLV 1997, STCC 1991 & 1992

United Way, Volunteer 1991

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