Engineer Software

Hubert Cheng

Software QA Engineer

(c) 213-***-**** (e)*********@*****.***

Objective:

To work in a creative and challenging work environment involving QA testing and/or Product Management. I have nine plus years of both publishing and in-studio video game testing. I have two years of mobile software and hardware testing at Directv in manual testing, and am currently performing both manual and automation testing at CAPS Payroll working on C-PAS (CAPS Accounting Software) which is the latest cloud software available on all browsers. I have recently added support analyst duties in addition to my QA testing, hoping to learn business analyst and product manangement in the future.

Skills:

Assembla, Devtrack, Jira, HP Quality Center, Visual Studio, Perforce, Radiant Level Editor, Eggplant (ten months), Microsoft SQL (beginner), Microsoft Office, Powerpoint, Cam Capture, Charles Proxy, Photoshop, Premiere, and Adobe Lightroom CC 2016.

Experience:

Software QA Engineer/Support Analyst at Caps Payroll (Cast & Crew) (11/14-Present)

*Performed Manual and Automation QA on C-PAS (CAPS Production Accounting Software). A cloud based accounting software.

*Redesigned and implemented a new QA ticketing format, smoke tests, and regression tests.

*Enforced SharePoint file sharing for all QA documentation for real time updates.

*Trained other software and support teams on QA methodology.

*Implemented Automation testing using Eggplant Software (an imaging based automation program).

*Works closely with the Development team, production, and Support analyst team.

*Familiar to Scrum, Agile, and fast paced work environments.

*SQL query and backend website testing.

*Updated C-PAS Software Requirements and documentation.

*Support responsibilities: Chat, phone, and email support for our clients that are production accountants.

*Troubleshoot technical issues with clients.

*Learned Production accounting with no prior accounting background.

Software Test Engineer at Directv (02/13-11/14)

*Executed QA on the latest mobile software such as GenieGo, DVR Scheduler, Co-Pilot, and NFL Ticket apps for Android, Apple, PC, Mac, PS4, PS3, Xbox One clients.

*Executed detailed manual test plans on STB software and device drivers with the purpose of verifying consistency or changes with current national release software.

*Established new wireless broadband networks and WPA/WPA2 security protocols between STB hardware and wireless routers for compatibility testing.

*Identified and documented bugs and defects in HP Quality Center (HP ALM) and JIRA databases.

*Worked in test environments for 18 different models of DIRECTV® broadcast set-top box (STB) and digital video recorder (DVR) hardware, software, and install configurations.

*Network Emulation Lab (NEL) testing in a Unix/Linux (Bash) environment via command line interface.

*Ran procedures on Charles Proxy to collect statistical data and bandwidth throttling for Directv mobile apps.,

*Captured and ran compressed bitstreams (.BTZ, .ATZ) via pulse-density modulation (PDM).

*Taught training session on procedures and assisted new members of the Consumer Products Engineering (CPE) Software Test Validation Team with test setup and execution.

*Volunteered on multi-media projects (photos and video) regarding corporate and team building events.

Jr. Game Designer/Development Support Tester at Treyarch Studios (06/08 – 11/12)

Call of Duty 9: Black Ops 2/COD 7: Black Ops/COD 5: World at War

* Production Coordinator – 6 weeks’ worth of Production Coordination experience.

Organized and ran the following team meetings: code, game design, weapons, and new features,

and Easter egg meetings. Took charge of communication between code, production, builders, art

design, lighting, effects, animation, audio, QA, and the zombies creative director.

* Currently learning C and C++. Some scripting for the tutorial for the new Strike Force levels.

* Placed and adjusted path, traversal, cover, and spawn nodes for 6 new RTS levels

* Assisted in AI vehicle pathing and avoidance for RTS levels.

* Proprietary Tools Testing, Built and created test maps in Radiant level editor.

* Tested updated code for the programming team for both SP Campaign and the Zombie team.

* Debugged numerous crash/freezes and script run time errors, Network Optimization and GPU

capture testing, provided code support and design support for over 40 (plus) programmers/

engineers/game designers with various tasks.

* Multi-tasked with various departments such as Production, Design, Builders, Art, Animation,

and Build Management on numerous problems.

* Contributed in suggestions and design support on Call of Duty: Black Ops - Dead Ops Arcade,

SP, Zombie maps, and Zombies DLC maps.

*PS3 Floor Lead for Call of Duty 7: Black Ops

Floor Lead/TRG/QA Publishing Tester at Activision Blizzard (12/01 – 03/04)

*Managed over 100 testers. Planned test strategy for games.

*Organized and set up multiple databases for NTSC and EFIGS projects.

*TCR, TRC, and Nintendo Requirements experience.

*Tony Hawk 3+4, Spiderman, Wreckless, Midevil Total War, Solider of Fortune 2, Blade 2,

Tenchu 3, Wolverine’s Revenge, Tony Hawk’s Underground, Pitfall Harry, and Spiderman 2

Education

University of California, Santa Barbara

Film Studies, Film Production, Chinese 1995 - 1999

Currently pursuing my AA from Santa Monica City College for Photography and Computer Science classes.

Interests

DSLR Photography/Video shooting and editing, Scuba certificated (AOW), Weightlifting, Biking, Indoor Rock Climbing, Hiking, World Travel, Audio Production and Voice Over Recording, and Poker (Texas Hold em).

All references available upon requests.

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