Desktop Support Technical

Thomas J. Nykiel

**** **** ********, #*, *******, IL 60647

773-***-**** ********@*****.***

NETWORK ADMINISTRATOR & SUPPORT TECHNICIAN

Summary of Qualifications

Master’s degree candidate with 12+ years in helpdesk support, applications development, and client relations, contributing to the improvement of desktop operating systems, hardware components maintenance and upgrades, and IT network peripheral setups. Directed teams of 15 contractors as an Executive Team Lead for Boeing, handling printer setups and application rollouts for executives in finance, legal environments, healthcare, sales, and technology. Selected contributions include:

Supporting 1K+ users in data entry, sales, and finance; configured medical accounting software and finance applications for Lawson.

Co-leading a laptop refresh project affecting 900 users with out-of-warranty hardware; coordinated data backups, restores, and imaging.

Migrating 3-50 gigs of data for 900 users as part of a laptop refresh; ensured that user names and access rights remained and did not affect business-as-usual.

Certifications: Network+; A+; Novel 4.0.

Technical Skills

Software Applications: MS Word, Excel, PowerPoint, Visio, & Access; SCCM, Remedy, Track-it, Oracle, Lawson, Titan, Orbit, Btrieve

Operating Systems: Windows 2003/2008

Hardware: switches, routers, Windows servers

Tools & Utilities: browser-based apps

Networking & Development: firewall configuration, Active Directory, VPN, LANDesk, Citrix

Professional Experience

SUMMARY

Supporting 1K+ users in data entry, sales, and finance; configured medical accounting software and finance applications for Lawson

Co-leading a laptop refresh project affecting 900 users with out-of-warranty hardware; coordinated data backups, restores, and imaging

Migrating 3-50 gigs of data for 900 users as part of a laptop refresh; ensured that user names and access rights remained and did not affect business-as-usual

Certifications: Network+; A+; Novel 40

TECHNICAL SKILLS

Software Applications: MS Word, Excel, PowerPoint, Visio, & Access; SCCM, Remedy, Track-it, Oracle, Lawson,Titan, Orbit, Btrieve

Operating Systems: Windows 2003/2008

Hardware: switches, routers, Windows servers

Tools & Utilities: browser-based apps

Networking & Development: firewall configuration, Active Directory, VPN, LANDesk, Citrix

PROFESSIONAL EXPERIENCE

CTA 7/2016-Present

Senior desktop and service Consultant.

Provide desktop and server support for all

CTA control center techs.

Jobco

Project: Walgreens Security Analyst 2/2016-4/2016

Oversaw all Walgreens security systems

And provided support to malfunctioning systems

Alis Technologies 6/2016-7/2016

Field support

And network installation and administration

Work Market IT Consultant 2/2016-Present

TRC Agent

Mesirow Financial Chicago Il 3/1/15-1/2016

Provide level 2 and 3 helpdesk and desktop support. Manage Active directory and SCCM,As well as providing support for Telecom, Server permissions, Install hardware and software for PC’s Laptops, and Macs. Install and maintain ERP systems on Oracle, People Soft, and Sales Force. As well as other proprietary software. Helped create and maintain an accurate knowledge base for quick trouble shooting of help desk and desktop support issues level 1,2 and 3.

IT Support

Uber Technologies Chicago il 8/14-10/2014

Single point of contact for all Uber IT related issues. Including installing software, hardware, and network configuration. For both Mac and PC platforms . Created knowledge base for quick troubleshooting of desktop support, help desk and network administration issues. To create a more research based approach to troubleshooting.

IT Consultant 5/2013-7/2014

CareerBuilder, Chicago, IL

Install desktop systems, peripherals, and software for 900 users and customers across all business functions. Manage vendor relationships with Dell, Apple, and Xerox, run and track testing procedures, and train employees and equipment usage. Maintain user accounts and data files. Organize and allocate inventory resources.

Facilitated an MS IE 8 upgrade to IE 9; identified specific applications that no longer worked and joined with the network application team to fix all errors.

Resolved product warranty and support issues on the behalf of users with vendors.

Improved tracking of serial numbers and asset tags, increasing the reliability and integrity of inventory records; revised imaging procedures, decreasing laptop deployment processing time.

Installed and maintained ERP systems on Oracle, People Soft, and Sales Force. As well as other proprietary software.

Migration Specialist 8/2012-9/2012 & 2/2013-4/2013

Northwestern Memorial Hospital, Chicago, IL

Disassembled and restored PCs, installed Cisco IP phones, and provided troubleshooting and Level II technical support for network clients using MS Office 2010 & Lotus Notes. Reported project goals directly to project managers.

Appointed as Team Lead for the migration of 300 users onto new laptops; created a database and documented eligibility, determined technical specs, and wiped old data from retired PCs.

Joined with network engineering to add imaging software that reduced deployment timeframes.

Technical Support 7/2011-5/2012

Northeastern Illinois University, Chicago, IL

Supplied Level I & II technical support for student computer lab PCs, Blackberry installations, and firmware updates, troubleshooting MS Office Suite, setting up Windows servers (2003 & 2010), and aiding with basic printer and Windows 7 issues. Assisted 50+ users daily.

Helpdesk Level II Consultant 9/2009-3/2011

Firebrand Wireless, Chicago, IL

Configured Dell, HP, & Mac computers for 150 network clients using Windows 7 and Snow Leopard. Migrated open systems, setup Blackberry users on Exchange servers, and created and imaged OU groups with Active Directory.

Desktop Support Level II 5/2009-8/2010

IHN Networking Consultants, Hoffman Estates, IL

Provided Level I-III support for 400+ users and monitored systems administration, network administration, and network security. Used PC Anywhere for remote troubleshooting and technically supported Entourage, MS Office, NT/NP, UNIX Compaq, Nortel, Dell desktops/laptops, and IBM servers. Configured Lotus Notes, Java, Adobe, Virtual PC, & MS Office 2007. Corrected errors with WAN/LAN routers.

Created images for clients using the Altiris Deployment Solution; matched client job responsibilities with hardware specifications to prevent downtime.

PRIOR EXPERIENCES

Helpdesk Level II, Northrop Grumman, Chicago, IL, 11/2008-3/2009

Desktop Support, Aramark, Chicago, IL, 10/2008-11/2008

Consultant, Heartland Alliance, Chicago, IL, 5/2008-10/2008

Desktop Support Specialist, IBM, University of Chicago Press, Children’s Memorial, Zurich Insurance, & Vanco USA, Chicago, IL, 3/2006-5/2008

Executive Level Team Lead, Boeing International, Chicago, IL, 2/2006-3/2006

Applications & Desktop Support, Honeywell & Liquidus Marketing, Chicago, IL, 7/2005-2/2006

Education

Master of Science in Computer Science, anticipated 2016

Northeastern Illinois University, Chicago, IL

Bachelor of Arts in Social Work

Southern Illinois University, Carbondale, IL

Contact this candidate