Service Manager

Tafadzwa Ndlovu

* ********** ******** *** *** Nanaimo, BC Cell: 250-***-**** **************@*****.*********:****************@*****.***

mailto:****************@*****.***

Objective

Looking to obtain an employment opportunity as part of the leading marketing firm in Calgary, Alberta as a co-op experience to learn about future job as an events manager.

Work experience

Vancouver Island University Discovery Room (Nanaimo, British Columbia) September 2016 to April 2017

Assist year one students with work stations such as Host, Expeditor, Bartender, Server

Worked in a team to provide guests with fast and efficient service

Communicated with instructor to ensure expectations of the Discovery Room are met

Assist second year students with coffee service as well as food and beverage delivery

Rimrock Resort Hotel (Banff, Alberta) May 2016 to September 2016: Banquet Server

Provided fast paced and energetic service to guests

Was able to work in a teamwork environment

Made sure events were running smoothly as manager and higher authority requested

Set up, service and tear down events of up to 500 guests

Worked with a Banquet Event Order to ensure guest satisdaction

CeeCee's Restaurant & Coffee Bar (Kampala, Uganda) April 2012 – June 2015: Waitress

Responsible for taking Food and Beverage orders and delivering to guests as requested

Provided exceptional, friendly services to guests who arrived at the restaurant

Assisted manager and director to ensure service of the restaurant was consistent

Education

Vancouver Island University (Nanaimo, British Columbia) Hospitality Management Diploma

Courses including; Principles of Food Production, Dining Room Management, Dining Room Operations

Basic courses learning food handling skills, cooking methods, theory and practical ways of a restaurant setting.

Certifications

Foodsafe Level 1

Serving it RIght Certification

Proserve Certification

Skills

Friendly - able to adjust easily to a new environment with friendly service

Hands-on learning - able to learn faster with hands on experience

Enthusiastic - always willing to make sure someone’s day has been made

Team oriented - love working in a team to ensure perfect and expected service

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