Customer Service High School
Resume:
Jonathan M. Guzman
Woodhaven, NY *****
***********@*****.***
Objective: To secure a position within a Corporation where I can continue to learn and grow with the firm.
Skills:
Strong Customer Service/Problem Solving skills
Ability to Interface with Upper Level Management
Administrative Support
Windows 10/7, MS Office 2010-2007
Lotus Notes 8.x, Salesforce
Thinkware Darwin (Staffing Payroll Package)
Summit APEX (PEO Package)
Experience:
Odyssey Associates, Inc., New York, NY 2012 – Present
Sr. Customer Service Representative
Confer with employees by telephone to provide payroll information such as wage history and/or tax forms.
Follow-up to ensure that appropriate changes were made to resolve employee(s) outstanding issues.
Refer unresolved employee grievances to designated departments fort further investigation.
Point of Contact for Client in helping to address any issue or furnish reports of a payroll or tax nature.
Worked on confidential assignments and projects for senior management.
Saint Elizabeth Catholic Academy, Ozone Park, NY 2008 - 2012
After-School Program Assistant
Work with students from age 4 through 13.
Provide academic tutorial assistance to students on an individual basis as required.
Supply homework assistance to students on a group basis as required.
Orchestrate recreational activities for students on an individual and group basis.
Greater Ridgewood Youth Council, Ridgewood, NY 2011
Summer Youth Employment Program
Communication Assistant
Maintained administrative and phone service support for the summer program.
Assisted program staff by ensuring that all children were picked up by the authorized individual.
Supplied any additional multi-task functions as requested by program director.
Education:
Queens College, Flushing, NY 2007 - 2011
Bachelor of Arts
Double Major: History and Political Science
GPA: 3.7 – Cum Laude
Dean’s List Achiever
History Honors Award
Political Science Honors Award
Archbishop Molloy High School, Briarwood, NY 2003 - 2007
Advanced Regents Diploma
Honors with Distinction Achiever
National Honor Society Member
Outstanding Academic Achievement Award
Recognitions:
Phi Alpha Theta Scholarship Key
Golden Key International Honor Society
Who’s Who Among American High School Students
The National Society of High School Scholars
National Honor Roll
References: Will be furnished upon request
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