Quality Control Customer Service
Resume:
Alan B. Gullette
San Antonio, TX 78245
**********@*****.***
Summary
Twenty-six years of production and quality assurance experience: accustomed to fast-paced environments that require critical organizational abilities, interpersonal communication skills. Attention to detail, multi-tasking, and the ability to quickly adapt to changing priorities, among business, production, technical knowledge, and sales.
Professional Skills
Staff Supervision Customer Service Production Management
Safety Coordinator Quality Control Employee Training
EPA/OSHA Standards Equipment Maintenance Inventory Management
Laboratory Testing Data Reporting Analytical Skills
Professional Training
Business College Courses at San Antonio College regarding Management, Business Ethics, Marketing, Leadership and Sales
Annual safety courses: Hearing Conservation, Benzene Awareness, H2S Safety, Proper PPE for various Hazard Environments, Hazard Communication II, NFPA placards, HAZWOPER
Leadership development courses: Communicating Effectively, Supervisory & Management
Professional Experience
Calumet Specialty Products Partners, L.P. January 2013 – Present
NuStar Energy, L.P. April 2011 – January 2013
A.G.E. Refining October 2009 – April 2011
Laboratory Technician San Antonio, TX
Perform laboratory tests on petroleum products according to ASTM methods for quality assurance
Individual component identification for LPG, Hydrogen mol sieve, fuel gases, and reformates using Agilent DHA ChromPerfect
Gas Chromatography SimDist of crude, residual oil and all other petroleum oils, solvents, and gases
Prepare and test Gasoline blends based on the quantity and properties of multiple petroleum components
Examine imported crude and condensates for quality as specified by the chemical properties of Calumet products
Crude oil distillations used to calculate crude assays of product cuts
Train employees on chemical test procedures, product specifications, reporting accurate and precise data
Create and maintain lab records, quality control documents, and instrument calibrations
Effective time management of multiple laboratory responsibilities carried out by effective organization and prioritization
Proper sampling and handling of petroleum and crude in both the laboratory and field to eliminate cross-contamination
Certified government jet fuels under observation of Department of Defense quality representatives
Loaded and sampled railcar tanks for delivery to U.S. military bases
Adam’s Landscaping January 2007 – October 2009
Sales Manager San Antonio, TX
Prepared commercial and residential landscaping estimates
Coordinated company project schedules including work crews, equipment, and supplies
Performed customer evaluations for completed projects
Networked to increase customer base and follow through on customer referrals
Reviewed and selected candidates for employment
KLN Steel Products Co. April 2002 – December 2006
Paint Technician San Antonio, TX
Prepared and processed steel products for paint production
Trained employees on production line procedures, equipment, types of paint, machine settings and painting techniques
Managed equipment inventory and performed scheduled maintenance
Performed safety inspections and trained employees on safety standards
Evaluated production output to ensure optimal equipment performance and consistent product quality
United Service Automobile Insurance Association (USAA) June 1993 – August 2001
IT Technician San Antonio, TX
Coordinated the operations and printing of company materials on high volume equipment
Reviewed work orders to ensure material availabilities
Programmed and set up equipment per work order requirements
Performed equipment troubleshooting, minor repairs and maintenance
Trained personnel on equipment and production procedures
Performed quality control reviews of material production
Recognized for superb attendance
Selected member of the Work Flow Committee for the Mail Assembly and Scanning Division
Pearl Container Company December 1975 – December 1992
Quality Control Manager San Antonio, TX
Supervised the Quality Control division
Performed quality control reviews of production runs of aluminum cans
Directed operations for the Quality Control lab and the Waste Water treatment
Liaison between Pearl Container Company and the City of San Antonio
Prepared required documentation for the City of San Antonio and the Environmental Protection Agency
Operated the Waste Water Treatment area per EPA standards and per the City of San Antonio parameters
Reviewed and approved the requirements for production runs
Evaluated production output to ensure optimal equipment performance and consistent product quality
Worked with customers to resolve production, scheduling and product issues
Reduced the cost of the Waste Water and Can Washing Systems from 10% to 25%
Improved efficiency of Waste Water System by reducing the amount of chemicals consumed while complying with OSHA specifications for metal-working plants
Received Safety Awards and recognized as a top performer
Computer Skills & Systems
LIMS, Excel/PI, MS Office, Outlook, Windows 10, Industrial High-Speed Ink-Jet Printer (Mass Mailing), Bell-Howell Mail Inserters
Instrumentation & Equipment
Forklift, Handlift Carts, Backhoe, Agilent 6890 Gas Chromatograph, XOS Sindie 7039 XR Sulfur Spectrometer, Emcee Microsep Mark X Turbidimeter, Rudolph DDM 2910 Density Meter, Phase Technology Automatic Freeze Analyzer, Herzog AIP329 Flash Point Tester, ISL AD86 5G2 Volatility Automated Distillation Analyzer, Koehler Saybolt Chromometer, Koehler Copper Corrosion Test Bath, Koehler Existent Gum Evaporation Bath, Koehler K23376 KV1000 Digital Kinematic Viscosity Bath
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