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Quality Control Customer Service

Location:
San Antonio, TX
Salary:
24.00
Posted:
January 12, 2017

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Resume:

Alan B. Gullette

**** ****** ******

San Antonio, TX 78245

210-***-****

acx87g@r.postjobfree.com

Summary

Twenty-six years of production and quality assurance experience: accustomed to fast-paced environments that require critical organizational abilities, interpersonal communication skills. Attention to detail, multi-tasking, and the ability to quickly adapt to changing priorities, among business, production, technical knowledge, and sales.

Professional Skills

Staff Supervision Customer Service Production Management

Safety Coordinator Quality Control Employee Training

EPA/OSHA Standards Equipment Maintenance Inventory Management

Laboratory Testing Data Reporting Analytical Skills

Professional Training

Business College Courses at San Antonio College regarding Management, Business Ethics, Marketing, Leadership and Sales

Annual safety courses: Hearing Conservation, Benzene Awareness, H2S Safety, Proper PPE for various Hazard Environments, Hazard Communication II, NFPA placards, HAZWOPER

Leadership development courses: Communicating Effectively, Supervisory & Management

Professional Experience

Calumet Specialty Products Partners, L.P. January 2013 – Present

NuStar Energy, L.P. April 2011 – January 2013

A.G.E. Refining October 2009 – April 2011

Laboratory Technician San Antonio, TX

Perform laboratory tests on petroleum products according to ASTM methods for quality assurance

Individual component identification for LPG, Hydrogen mol sieve, fuel gases, and reformates using Agilent DHA ChromPerfect

Gas Chromatography SimDist of crude, residual oil and all other petroleum oils, solvents, and gases

Prepare and test Gasoline blends based on the quantity and properties of multiple petroleum components

Examine imported crude and condensates for quality as specified by the chemical properties of Calumet products

Crude oil distillations used to calculate crude assays of product cuts

Train employees on chemical test procedures, product specifications, reporting accurate and precise data

Create and maintain lab records, quality control documents, and instrument calibrations

Effective time management of multiple laboratory responsibilities carried out by effective organization and prioritization

Proper sampling and handling of petroleum and crude in both the laboratory and field to eliminate cross-contamination

Certified government jet fuels under observation of Department of Defense quality representatives

Loaded and sampled railcar tanks for delivery to U.S. military bases

Adam’s Landscaping January 2007 – October 2009

Sales Manager San Antonio, TX

Prepared commercial and residential landscaping estimates

Coordinated company project schedules including work crews, equipment, and supplies

Performed customer evaluations for completed projects

Networked to increase customer base and follow through on customer referrals

Reviewed and selected candidates for employment

KLN Steel Products Co. April 2002 – December 2006

Paint Technician San Antonio, TX

Prepared and processed steel products for paint production

Trained employees on production line procedures, equipment, types of paint, machine settings and painting techniques

Managed equipment inventory and performed scheduled maintenance

Performed safety inspections and trained employees on safety standards

Evaluated production output to ensure optimal equipment performance and consistent product quality

United Service Automobile Insurance Association (USAA) June 1993 – August 2001

IT Technician San Antonio, TX

Coordinated the operations and printing of company materials on high volume equipment

Reviewed work orders to ensure material availabilities

Programmed and set up equipment per work order requirements

Performed equipment troubleshooting, minor repairs and maintenance

Trained personnel on equipment and production procedures

Performed quality control reviews of material production

Recognized for superb attendance

Selected member of the Work Flow Committee for the Mail Assembly and Scanning Division

Pearl Container Company December 1975 – December 1992

Quality Control Manager San Antonio, TX

Supervised the Quality Control division

Performed quality control reviews of production runs of aluminum cans

Directed operations for the Quality Control lab and the Waste Water treatment

Liaison between Pearl Container Company and the City of San Antonio

Prepared required documentation for the City of San Antonio and the Environmental Protection Agency

Operated the Waste Water Treatment area per EPA standards and per the City of San Antonio parameters

Reviewed and approved the requirements for production runs

Evaluated production output to ensure optimal equipment performance and consistent product quality

Worked with customers to resolve production, scheduling and product issues

Reduced the cost of the Waste Water and Can Washing Systems from 10% to 25%

Improved efficiency of Waste Water System by reducing the amount of chemicals consumed while complying with OSHA specifications for metal-working plants

Received Safety Awards and recognized as a top performer

Computer Skills & Systems

LIMS, Excel/PI, MS Office, Outlook, Windows 10, Industrial High-Speed Ink-Jet Printer (Mass Mailing), Bell-Howell Mail Inserters

Instrumentation & Equipment

Forklift, Handlift Carts, Backhoe, Agilent 6890 Gas Chromatograph, XOS Sindie 7039 XR Sulfur Spectrometer, Emcee Microsep Mark X Turbidimeter, Rudolph DDM 2910 Density Meter, Phase Technology Automatic Freeze Analyzer, Herzog AIP329 Flash Point Tester, ISL AD86 5G2 Volatility Automated Distillation Analyzer, Koehler Saybolt Chromometer, Koehler Copper Corrosion Test Bath, Koehler Existent Gum Evaporation Bath, Koehler K23376 KV1000 Digital Kinematic Viscosity Bath



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