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Management Customer Service

Location:
Clarksville, TN
Posted:
January 12, 2017

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Resume:

Keith Johnson

*** ******** **

Clarksville, TN **043 US

Mobile: 931-***-**** - Ext:

Evening Phone: 931-***-**** - Ext:

Email: *****.***********@*****.***

Availability:

Job Type: Permanent, Temporary

Work Schedule: Full-Time, Part-Time, Shift Work

Desired locations:

United States - TN - Clarksville

United States- TN - Nashville

United States - AL - Huntsville

Work Experience:

Lockheed Martin

Bagram, Afghanistan/Ali Al Salem, Kuwait

06/2013 – 09/2016

Salary: 150,000 USD

Hours per week: 72

Sr Logistics Management Analyst

Duties, Accomplishments and Related Skills:

Provides logistical support to the Special Operations Brigade and Battalions in the areas of general supply, transportation, procurement, property accountability, facilities and ISSA’s. Effectively provides guidance and comprehensive support to Bde’s senior staff leadership, Bn staff personnel and subordinates. Actively listens and appropriately responds to questions, ideas, and concerns of others by responding to questions/emails from COL (or equivalent) and above w/in 1 working day; LTC equiv. or below w/in 2 working days; and all others as required. Develops & executes the workflow of subordinates to meet the intent of the Special Ops Bde Cdr pertaining to support srvcs. Prepares data & slide decks for briefings to brigade staffs on an as required basis, ensuring that 100% of the data is timely and accurate for the Cdr. Interprets directives from higher echelon and determines how logistics operations within the Bde will be affected. Ensures logistical and administrative support functions are executed timely and effectively in support of all brigade’s mission accomplishments. Understands and has a working knowledge of all logistics programs used in the Bn logistics section i.e. PBUSE, GSA Fleet Drive-Thru and RFMIS-RD. Assists subordinates when having problems with creating/retrieving data from various programs. Reviews subordinate’s use of various programs ensures 90% compliance. Monitors recruiting facilities program formulation, finalization and execution. Works with COs and XOs when controversial issues arise with outside agencies ensuring that best possible course of action is taken for the subordinate Bn’s. Ensures employees are conducting analytical reviews on reports and are providing analysis as required. Executes the full range of human resources (including performance management as outlined in DOD 1400.25-M, SC1940.5.7.4.) and fiscal responsibilities within established timelines and in accordance with applicable regulations. Adheres to merit principles and develop a vision for the wok unit; align performance expectations with organizational goals. Maintains a safe work environment and promptly address allegations of noncompliance. Ensure EEO/EO principles are adhered to throughout the organization. Ensures continuing application of, and compliance with, applicable laws, regulations and policies governing prohibited personnel practices. Serves as action officer for assigned projects and programs; and provide technical guidance/assistance on complex issues.

Supervisor: Christopher Prince 210-***-****)

Okay to contact this Supervisor: Yes

52d EOD

Fort Campbell, TN 42223 United States

11/2010 - 06/2013

Salary: $6500 USD Per month

Hours per week: 40

Supply Technician (Brigade S-4 NCOIC)

Duties, Accomplishments and Related Skills:

Directs, develops, and manages logistics operations planning and coordinates logistical actions required to support one battalion comprising of seven companies. Develops long and short range plans to identify specific requirements for money, materiel, and facilities. Manages 27 hand receipt valued at $1.34 million, utilizing the Property Book Unit Supply Enhanced (PBUSE) account. Monitors and approves transaction affecting the property book ensuring compliance with the current Table of Distribution and Allowance (TDA).

Coordinates and evaluates the efforts of functional specialists to identify specific requirements, develop and adjust plans, and schedule maintenance and supply actions to meet logistics requirements on time. As the Battalion Subject Matter Expert for logistics, maintenance, and supply, reviews maintenance and supply management processes at all levels, initiate process improvements, researches required information for reports on supply of transactions, reviews proper procedures of Financial Investigation of Property Loss (FLIPL) ensuring adherence to regulatory aspects in accordance with AR 735-5 for conducting investigation, determining proximate cause, and obtaining exhibits. Evaluates findings and recommendations provided by the surveying officer to ensure facts are well documented; develop associated Standard Operating Procedures.

Government Purchase Card and Budget:

As the Government Purchase Card (GPC) holder responsible for managing a $50K monthly spending limit. Serves as the database administrator for the electronic GPC purchases within the U.S. Bank Access Online database; maintains documentation records of related purchase card transactions as audit trails, reviews and reconciles financial discrepancies with financial department of commercial vendors. Comply with applicable regulations, higher Headquarters orders and directives while executing purchases made with the GPC. Assists in budget formulation and execution ensuring budget forecast of supplies, services and equipment are submitted to the Comptroller; Conducted audits of GPC records for misuse, accountability and vendor/supplier rotation.

Supervisor: Ron Sampson 270-***-****)

Okay to contact this Supervisor: Yes

United States Recruiting Command

Fort Knox, KY 40121 United States

08/2006 - 11/2010

Salary: $5500 USD Per month

Hours per week: 40

USAREC IG

Duties, Accomplishments and Related Skills:

Inspected, developed and implemented policies relating to all Brigades and Battalions within USAREC. Inspected and developed tracking spread sheets for evaluation of operations at Brigade level and below to insure accountability and all requirements for fund utilization were met. Trained and assisted with program planning and determining requirements at each level; authored the logistics standard operating procedures to provide policy and procedural guidance to all Battalions and Brigade Headquarters ensuring consistency of operations and compliance with requirements. Administered the Brigade Interservice Logistical Support Program achieving maximum overall effectiveness and economy of operations. Evaluated and analyzed actual and proposed support provided by Army activities, other DOD agencies and General Services Administration (GSA). Developed recommendations to promote economy and effectiveness of procedure and programs implemented. Represented USAREC Logistics Division at meetings in areas of inter/intra support. Reviewed and interpreted policy directives and letters of instruction from higher headquarters and evaluated the effect on Brigade/Battalion activities. Provided Brigades and Battalions with guidance and direction on property accountability while monitoring and analyzing the Brigade property accountability program through Asset Visibility utilizing the Property Book Unit Supply Enhanced (PBUSE) account to ensure 100% and 10% property and cyclic inventories are conducted by Hand Receipt Holders. Conducted Staff Assistance Visits (SAV) for each Battalion evaluating Command Supply Discipline Program (CSDP), Vehicle Management Program, and Fund Administration and Facilities Program. Conducted Initial Command Inspections (ICI) determining program efficiency and ensuring regulatory guidelines and command objectives are met. Extracted, compiled and analyzed data to develop slides and briefings for the Brigade Commanders. Further supported Battalions providing leadership, guidance and comprehensive support in the areas of general supply, transportation, procurement, property accountability and facilities. Coordinated all actions with subordinate Battalions, USAREC HQs G4 and Corps of Engineer (COE) representatives.

Procurement and Acquisitions Management:

Inspected contract purchase request to ensure purchase request for contracted supply and services are properly submitted and processed by reviewing requisition package for adequacy and compliance with administrative, regulatory, and procedural requirements and consistency with current market practices and conditions. Initiated, developed, and recommended contracting policies and procedures for the guidance and control of subordinate units. Knowledge of procurement principles and technical or program requirements to plan and manage or make decisions or recommendations that significantly affect the content, interpretation, or development of acquisition management and oversight packets concerning the management of procurement matters. Conducted market research to assess whether required services or supplies/products were available in the commercial marketplace to support mission needs and to determine if the requirement is available through one of the mandatory sources or available through existing contracts. Developed independent government estimates to determine probable cost and determine reasonableness of proposed cost and understanding of work; this included estimate of labor categories, hours, direct material, supplies, and indirect cost, etc. Developed Performance Work Statements. Inspected Army conference approval packets for Office of the Secretary of Defense (OSD) approval. As the conference manager publicized command level procedures, preparing request and submitting required reports, oversaw contract conducted cost benefit analysis, cost estimate worksheets, developed cost analysis and program evaluation worksheets; developed quality assurances surveillance plans implementing control mechanisms of various service contracts; monitored the GPC program for unauthorized purchases, fraud, waste and abuse.

Facility Management:

Utilized Rental Facility Management Information System-Redesigned (RFMIS-RD), inspected the Brigades current and out year facility program for mission support, maintenance and repair, lease support and reduction program for all recruiting facilities; Coordinated and problem solved facility complex actions with the District Corp of Engineer (COE) representatives, supporting the Battalion requested actions and requirements. Reviewed and prioritized facility programs to insure Commanders intent was met.

Supervisor: Martha Crisp 502-***-****)

Okay to contact this Supervisor: Yes

USA 5th Special Forces Group

Fort Campbell, KY 42223

06/1998 - 08/2006

Salary: $5000.00 USD Per month

Hours per week: 84

Senior Logistics Specialist

Duties, Accomplishments and Related Skills:

Senior Logistics Specialist for an Iraqi Special Forces Brigade consisting of four Battalions and a Headquarters Company. Participated in the development of the Modification Table of Organization and Equipment (MTOE); primarily focal point on property management accountability, and procurement of services and supplies; developed standard operating procedures for accountability of equipment procured by the United States Government and the Iraqi Ministry of Defense. Direct oversight and supervision of contractors and sub-contractors reviewing contractor purchase documents to assure technical, inspection, and Government Contractor Quality Assurance (GCQA) requirements were properly flowed to the subcontractor; Developed surveillance strategy and methods that gain knowledge of supply chain management processes and subcontractors, and drove continuous improvement. Integrated Iraqi Army equipment or other material needed by the Iraqi MTOE into the PBUSE account; managed the Iraqi Army Maintenance Management System, and accounted for over 200 pieces of equipment including wheeled vehicles and ground support equipment, and 19 facilities valued in excess of $10.5M. Planned activities and supervised a workforce comprised of both in-house and a Forward Logistic Element (FLE) consisting of 35 soldiers performing logistical and maintenance functions; prioritized and scheduled work activities and long range assignments; Supervised the operation of four Battalion Unit Level Logistics System (ULLS-S4)computers and developed solutions to software, requisition, and maintenance problems.

Property Management:

Managed a Property Book Office with over 30,000 line items valued in excess of $250M, using the Standard Property Book System-Redesigned (SPBS-R), Unit Level Logistics System (ULLS), and Web Based Total Army Authorization Documentation System (WEBTAADS). Planned, directed and coordinated recording and accounting for all non-expendable property. Ensured all sub-Hand Receipts Holders (HRH) were properly appointed and trained; Planned and executed supply functions and programs including authorizations, cataloging using SLAMIS, acquisition, accountability, excess, customer assistance, and supply discipline.

Supervision:

Planned, scheduled, and administered the training, counseling, professional development, health and welfare of 29+ employees, spanning five sections; wrote monthly and quarterly job performance counseling.

Supervisor: Anthony Cerase 210-***-****)

Okay to contact this Supervisor: Yes

Education:

TUI University Cypress, CA United States

Master's Degree 03/2012

GPA: 3.78 of a maximum 4.0

Credits Earned: 44 Semester hours

Major: Human Resources Management

Relevant Coursework, Licenses and Certifications:

Procurement and Acquisitions Management enables you to effectively apply important terminology, facts, concepts, principles, analytic techniques, and theories used in the field of procurement and acquisitions management when analyzing complex factual situations. Knowledge and experience in purchasing, contracting sales, supply chains, inventory and distribution. Is critical. Webster's master's degree in Procurement and Acquisitions Management examines the legal framework for acquisition contracts; translate needs assessments into facilities procedures and operating methodologies; and learn about inventory, reliability and quality assurance, value analysis/engineering, and site and layout analysis. Classes also cover the competitive and financial environment related to price proposals utilizing the techniques of cost and price analysis, life-cycle costing, investment returns and physical distribution management, including warehouse management and layout, transportation, and customer service.

TUI University Cypress, CA United States

Bachelor's Degree 05/2009

GPA: 3.7 of a maximum 4.0

Credits Earned: 124 Semester hours

Major: Science Minor: Business Administrations

Relevant Coursework, Licenses and Certifications:

The business major promotes identification with and orientation to the accounting profession and is designed to provide the knowledge, skills, and abilities necessary to a successful career. Core competence in technology, critical thinking, and communication are emphasized throughout the curriculum. Technology, in particular is embedded in all business courses. Students also have broad exposure to varied business disciplines, including management, organizational behavior, economics, statistics, and finance, and learn how the general manager integrates these disciplines to meet the strategic goals of the organization.

This undergraduate degree program has a 63-credit required course of study: 48 credits are allocated to the Accounting major, 12 credits to business entry courses, and 3 credits to the integrating course. General education and elective are also required to meet the 120- credit minimum.

Job Related Training:

Unit Supply Specialist Course, 7 weeks, U.S. Army, 04/25/1989

Drivers Education Course, (80 Hours), U.S. Army, 06/12/1986

Individual Infantry Training, 6 weeks, U.S. Army, 03/10/1998

Primary Leadership Development Course, August 1989

Basic Unit Supply Specialist Course, 8 Weeks, U.S. Army, 05/01/1992

Instructor Training Course, (80 Hours), U.S. Army, 06/05/1992

Army Writing Course, (40 Hours), U.S. Army, 11/20/1992

Self-Development Workshop, (48 Hours), U.S. Army, 04/05/1993

Defense Reutilization and Marketing System, 50 hours, Logistics Management College, 11/19/1993

Resident Testing Workshop, (24 Hours), U.S. Army, 04/01/1994

Counseling and Guidance Training, (12 Hours), U.S. Army, 04/05/1994

Small Group Instructor Training Course, (40 Hours), 04/15/1994

Standard Property Book System-Redesigned, 3 Weeks, U.S. Army, 11/04/1994

Advance Unit Supply Specialist Course, 10 Weeks, U.S. Army, 05/25/1996

Battalion Intelligence/Operations Sergeants Course, U.S. Army, 07/21/1997

Unit Level Logistics System-S4 (ULLS-S4) Operator/Supervisor Training, 2 Weeks, U.S. Army, 10/24/1997

Strategic Deployability School's Unit Movements Planners Course 4 Weeks, U.S. Army, 01/23/2000, Time Phase Force Deployment Data Training, (TPFDD), 1 Week, U.S. Army, 12/17/99

Automated Air load Planning System (AALPS), 2 Weeks, U.S. Army, 01/12/2001

Technical Transportation of Hazardous Material, 2 Weeks, Defense Ammunition Center, 02/09/2001

PowerPoint 2002, Levels 1, 2, 3; Word 2002-Levels 1, 2, 3, Excel 2002-Levels 1, 2, 3; Access 2002-Levels 1, 2, 3: Outlook 2002-Level 1; Windows XP-Level 1, New Horizons Computer Learning Center, Nashville TN, 11/11/2004

Inspector General Course, 09/09/2006

Property Book Unit Supply Enhanced (PBUSE), 07/20/09, 40 Hours

Rental Facility Management Information System (RFMIS) EDW, 04/19/2010

RFMIS, Site Selection Process, 04/21/2010

RFMIS, Facility Space Calculation, 04/21/2010

TPE Planner & LIW 06/30/2013

References:

Name

Employer

Title

Phone

Email

Anthony Cerase Department of the Army

Logistics Management Specialist

210-***-****

*******.******.***@****.***

David Sorensen Department of the Army

Deputy USAREC IG

502-***-****

*****.********.***@****.***

Martha Crisp Department of the Army

Logistics/HR

USAREC IG

502-***-****

******.*****.***@****.***

Patrick Martin Jr

US Army

Chief Human Resources

302-***-****

*******.********@**.*** Indicates professional reference

Additional Information:

AWARDS:

Army Achievement Medal, awarded (7th Award), Army Commendation Medal (6OLC), Meritorious Service Medal, Good Conduct Metal (7th Award), National Defense Service Ribbon (2nd Award) NCO Professional Ribbon (3), Overseas Service Ribbon (2), United Nations Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Armed Forces Service Medal, Armed Forces Expeditionary Medal, Expert Marksmanship Badge (Rifle), German Army Proficiency Badge (Gold), and Department of The Army Supply Of Excellence Award

PERFORMANCE RATINGS: Performance ratings consistently reflect Excellence by Rater and Superior including the Senior Rater, highest rating possible, on all annual evaluation reports dating from 1990 to 2005

LICENSES/CERTIFICATES:

Airlift Planner, 12/17/1999, Ft. Campbell KY, Technical Transportation of Hazardous Material, 02/09/2001, Ft. Campbell KY

OTHER INFORMATION: Possess a Government Top Secret security clearance from 1999 to present; re-certified 01/11/2011.

Knowledge of TRICARE and other healthcare delivery systems.

Management: Ability to formulate long-range plans to achieve the strategic aims of the organization, analyze policy issues and proposals with a long-term perspective; determine business objectives and set priorities.

Team Building: Ability to inspire, motivate, and guide others toward goal accomplishments. Develop and sustain cooperative working relationships. Foster commitment, team cohesiveness, and trust.

Managing Performance: Ability to evaluate work performance and provide feedback to others. Ensure the staff is properly trained, developed, and coached. Recognize and reward positive results by taking corrective actions as appropriate.

Decisiveness: Ability to make sound and well informed decisions. Perceive the impact and implications of decisions. Make reasoned and timely decisions with limited data.

Leadership: Provide the commander with guidance and recommendations on personnel issues. Provide guidance on all maintenance, supply, and environmental issues. Influence and motivate personnel to accomplish the mission.

Counseling: Experience in providing developmental counseling, personal counseling, and integration counseling to personnel. Use both written and verbal methods while focusing on positive and negative job performance.

Training: Instruct, supervise, and evaluate the performance of groups up to 35.

Communication: Proficient in oral and written communications. Direct, assertive, positive, and persuasive. Create collaborative relationships. Facilitate discussions with colleagues, leadership, and staff members.

Computer Proficiencies: advanced proficiency with Microsoft Excel, PowerPoint, and Internet. Extremely knowledgeable in the Automated Logistics System programs, STAMIS, ULLS, windows NT, XP, 98,2000 and 2007.



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