Technical Support Field Service
Resume:
EMPLOYMENT:
Sum Total Systems, Inc.- formerly CyberShift, Inc. 2/08 – 12/1/16
Parsippany, NJ
Position: Field Service Engineer / Technical Support Engineer II
Client-facing level I/II technology support role for a global user-base.
Configure hardware and software used for data collection
QA middleware software Application
Deploy middleware software Application, sql/oracle databases
Application maintenance on Staging, Test & Production Servers.
Support client from startup to transition support of setting up the clocks & connecting to workforce management db servers.
Responsible for Hardware repairs using digital volt meters & oscilloscopes.
Provide telephone and WebEx technical support directly to clients on Amano/CMI/ATS and SumTotal proprietary time clock system
Resolve customer issues in a timely, courteous and professional manner.
Assist clients on troubleshooting master controllers, time clocks and network connection issues
Managing new projects for the hardware installation from beginning through all phases including setting up stage/test environments and testing until final completion
Verify IP settings on the hardware device, troubleshoot network connections, changing ports on switch/routers to establish connections to the host server.
Experience in Running SQL queries to verify clock data in sql tables in workforce management database.
Knowledge of Windows 7/XP, Microsoft Office and ticketing systems.
Utilize a VM testing environment for issue re-creation and verification. Working knowledge on VMware & dameware software.
Networking - TCP, HTTP, SOAP, Wireshark, ODBC, XML
VMWare or Hyper-v - Machine installation, monitoring or management
TextPad or NotePad++ type applications
Actively responds to customer needs including emergency issues and coordinate with other departments for resolution
Responsible for Inventory tracking, hardware shipments & RMA tracking
Salesforce
Siemens Building Technology 11/02 – 2/08
Pine Brook, NJ
Position: Field Service Technician
Provide service and technical support on Security Systems
Knowledge of Access control, Badge readers- barcodes, magnetic & proximity sensors.
Knowledge and certified on Software House CCURE800 security systems, CCTV.
DVR- Integral Technologies First Line DVX TYAN2080 version 2.3.0 & connect DVR to the network.
Running network data lines to connecting various devices on the network. Assembling & Crimping RJ45 network to data lines
Create Business Reports, Field Service Reports & Expense Reports
Troubleshooting experience to component level.
Responsible for Hardware repairs using digital volt meters & oscilloscopes.
Knowledge of basic networking, IP addresses, gateway address, routers & modems.
Actively responds to customer needs
Work directly with clients
Self-motivated and work as a team player.
CyberShift, Inc. 10/00 – 6/02
Parsippany, NJ
Position: Hardware Field Engineer
Provide technical support on Time clock readers/mainframe systems
Installation/training of Time & Attendance, Access control, Shop floor data collection systems
Troubleshooting experience to component level
Create Business Reports, Field Service Reports & Expense Reports
Responsible for inventory tracking, shipping & receiving
Responsible for Hardware repairs using digital volt meters & oscilloscopes.
Setup & installation of HUBS/LUBS, concentrators, front-end-processors & IP addresses
Routers, Hubs/Lubs, Front-End processors (FEP’s) & concentrators
Knowledge of Access control, Badge readers- barcodes, magnetic & proximity sensors.
Setup network data lines on internal office networks.
Actively responds to customer needs
Work directly with clients
Extensive travel
FUTEC International Corporation North Brunswick, NJ
Position: Field Service Engineer 2/96 – 4/00
Provide technical support on optical flaw inspection systems
Installation & training of Quality Control inspection systems
Troubleshooting experience to component level
Responsible for creating detail operation & maintenance manuals for inspection systems
Create Business Reports, Field Service Reports & Expense Reports
Assist in design specifications & sales
Responsible for inventory tracking, shipping & receiving
Setup & installation of DOS based programs, writing batch programs
Network installation 10 computers within the office (Windows 95)
Extensive travel
TKR Cable Company (Cablevision) Piscataway, NJ
Position: Studio Technician 2/92-2/96
Provide Technical support for a Local Cable Television Station
Perform installation and operation of equipment
Perform engineering duties and design for the improvement of the equipment and special projects.
Repair and maintain equipment
Includes: monitors/televisions, VCR’s, cameras
Installation of video/audio equipment
EDUCATION:
DeVry Institute of Technology Atlanta, Georgia
Degree: Bachelor of Science
Major: Electronics Engineering Technology
Graduated: February 1991
Software Experience:
SalesForce
SQL- Experience in Running SQL queries to verify clock data in sql tables in workforce management database
MS- DOS/WINDOWS/WINDOWS 95
Microsoft Windows XP, Windows7, Windows server2008, Excel, Email
Knowledge of Windows 7/XP, Microsoft Office, Cisco/VOIP telephony and ticketing systems.
Troubleshooting of Microsoft applications & proprietary system.
Customer service experience in an IT environment
Excellent computer data entry skills
CompTia A+ Certified
Hardware:
Troubleshoot Network connectivity
Verify IP address- Static or DHCP, ping IP address
Verify Network cable connectivity issues
Crimp and/or Re-crimp RJ45 connectors
Verifying ports on switch/hub is active and/or working
Verifying network wall sockets is working
Nortel Networks Bay Stack 450-24T Switch
Hp procurve switch 2124, 2650
Cisco Catalyst 2960-S Series POE, 3560X
Willingness to learn new things.
Contact this candidate