Microsoft Office Software
Resume:
Plano TX *****.
*****.********@*****.***
https://www.linkedin.com/in/kesha-l-brooks-81aa4814
KESHA L. BROOKS
OBJECTIVE
IT Professional with diverse experience across the analysis, troubleshooting, management and testing of complex IT systems. An analytical mindset and natural problem solving abilities with solid System Administration experience. Client-focused and dedicated to user support and customer satisfaction with excellent communication skills to gather requirements, perform business analytics, software quality, and deliver cutting-edge solutions. Seeking a role that incorporates technical and leadership skill sets to drive business productivity and performance.
QUALIFICATIONS
Quality Professional Focused individual in world of IT –Administration, Support, Web Design, Databases, UX Design, IA, and QA/Software Testing
Self-Motivated in managing day to day tasks
Team Member – provides Guidance, Motivation, and Growth
Detail Oriented, Highly Adaptable, and Dependable
Troubleshooting, Resolution Skills using the OSI Model and Critical Decision Making Skills and Experience
Commitment to Meeting and Completing Deadlines
Proven track record of customer and client satisfaction
Trainer and Instructor on new implemented systems and software introductions
TECHNICAL SKILLS
Software: Window Server – Courses and experience included XP, Server 2003, Server 2008. Desktop Software includes XP, Win 7, Win8, Win 10, Office 95, Office 2003, Office 2010, Office 2013, Office 365.
Linux – Fedora, Red Hat, Ubuntu
Mac OS – Sierra, VMware, Novell, Server +
Databases and Programming : SQL, MySQL, Access, Crystal Reports, Oracle 9, VB, Java
Web Languages: HTML, CSS, JQuery, Java Script, PHP, BOOTSTRAP
Project Management: Utilized Scrum and Agile development testing methods
User Design: Axure and Balsamiq
Others include basic knowledge of Cisco Routers and switches (mainly 2800), Backup Exec, ReadyNas, TCPIP, DNS, DHCP, Vi text editor – Linux, Info Sys and Design, Modeling, ERD Diagrams, Network Design, Visio, Adobe Photoshop, Adobe Flash programming.
EDUCATION
UNIVERSITY OF WISCONSIN-MILWAUKEE, MILWAUKEE, WI
GRADUATE DATE: MAY 2016
BACHELORS IN INFORMATION SCIENCE & TECHNOLOGY MANAGEMENT (WITH FOCUS ON COMPUTER SCIENCE AND UX DESIGN AND WEB DEVELOPMENT – HONOR STUDENT GPA 3.400
WAUKESHA COUNTY TECHNICAL COLLEGE, PEWAUKEE, WI
GRADUATE DATE: MAY 2009
ASSOCIATE IN APPLIED SCIENCE DEGREE (HONORS)
MAJOR: NETWORK SPECIALIST/INFORMATION TECHNOLOGY – HONOR STUDENT GPA 3.500
EXPERIENCE
Executive Director, Inc. – Milwaukee, WI
6/2011 – Present - System Administrator
Provide excellent tier I and tier II of help desk support for 250 staff and end users on site and remote (Citrix Server), particularly the Microsoft Office suite, web browsers and Windows 7 & 10 desktop support thru telephone, in person, and by email and remote assistance.
Perform routine management of user accounts (network, email, and phone) configuration and cleanup of ADUC – Server 2003, 2008
Virtual servers supported thru VMWare include Windows 2003, 2008 and Linux – Fedora and Ubuntu. Phone – Cisco Unity Admin
Server and Software installation thru ADUC-GPMC (Group Policy Management Console and Desktop Authority) and Ubuntu Linux
Provide key and customized documentation and training for staff and Technology Services and products.
Manage in-office laptop and projector reservations, including setup, takedown, and inventory of equipment in a timely manner.
Provide limited emergency support, on-call, and off-hours maintenance.
Work with support and development teams to make recommendations and decisions regarding technology projects and initiatives. Key participant for end-users planning, testing, implementation, and training.
Answer helpdesk tickets with RT software and perform new employees training
Troubleshooting – Desktop, Software, Server, Printers, Phones, and all Mobile Devices
Participate in weekly department meeting and on-call rotation schedule and promptly respond to alerts and escalations
COA Youth and Family Centers – Milwaukee, WI
3/2010 – 6/2011 - Donor Relations Associate/IT Assistant
Responsible for donation processing, including data entry and gift acknowledgement using Results Plus and Microsoft Office 2010.
Maintain Results Plus database, Produced reports for Development Director using Crystal Reports
Assist IT Manager with networking and system issues. End user/ PC support and printer maintenance.
Trusted to performed duties in IT Manger’s absence to trouble-shoot software issues and maintain a productive and work-flowing environment.
Created SQL and data queries to produce mailing list/labels and coordinate direct mail appeals (four per year) and charity events using Crystal Reports and Access
Work with Business Office and accounting departments to reconcile fundraising data with finance reports on a monthly basis and at year end
Serve as Executive Assistant to Development Director and provided overall support for the development team
GE HEALTHCARE - Wauwatosa, WI
2/2010 – 3/2010 - QA/Software Tester Consultant
Researched failures and database performance and communicated findings to improve software performance
Documented test findings
Worked closely with developers to create test plans for raw data
Created Corrective Action plans and ensured timely completion
Worked to implement and promote User Heuristics, as well as planning and migration
Worked closely with developers to create and implement test scripts and solutions for issue resolution.
ARI Network Services – Milwaukee, WI
12/2008 – 11/2009 - Software /Quality Tester - Intern
Consulted with Project Manager weekly regarding software and website functionality
Analyzed raw data, Manipulated customer databases
Tested and reviewed software and customer websites
Experience with testing web, mobile, and homegrown server/client based applications.
ACCOMPLISHMENTS
Improved EDI IT department effectiveness by 75%
Won HER Scholarship 2014-2016
Honor Society Student 2008-current
Speaker for CEA (College Endowment Association) http://www.collegeendowment.org/about
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