Customer Service Management
Resume:
Ty Adams
Houston, TX *****
Ph# 713-***-****
Email: ********@*****.***
Summary of Professional Qualifications
With several years of diversified experience within the Distribution and Logistics industry. Extensive knowledge in the product planning, buying, order processing system,
National and International distribution management.
Strengths include:
Strong customer service, communication, organizational, analytical, supervisory, and
leadership skills.
Systems Knowledge: Macola, PKMS, WMS, CSW,P2V
Production Management
Strong interpersonal, communication, and team building skills
Understanding Budget Control functions
Detailed Oriented, Organize and Fast Learner
Enthusiastic, Self Starter, Highly-Motivated
Excellent Follow-Up and Follow-Through
OSHA Safety training standards, HAZMAT trained
Experience:
United Stationers Supply, Houston, TX October 2007 to March 2015
Department Manager
Manage all of the order fulfillment functions, training, and quality control, Planning of department staffing to meet performance goals and budget standards for the fulfillment operation, coach, train, and lead work teams to achieve or exceed performance standards.
Monitor and maintain a safe working environment though compliance of safety programs.
Accomplishments:
15% improvement in order fulfillment standard
Maintained a 99.98 % error rate.
10% reduction in labor cost due to improved efficiencies.
Perform all required safety training courses for the distribution team.
Acted as a liaison for the customer service, a shipping department.
Owens& Minor LaPlace, Louisiana March 2003 to September 2007
Outbound Supervisor/ Traffic Coordinator
Duties in distribution included planning order management during the day to meet Established route departures.
Recruit an train all department personnel.
Initiated an implemented cycle counting procedures within the WMS application which
Resulting in the decreasing physical year end inventory activities...
Established departmental processes and procedures.
Conducted annual performance review within the department.
MySoftware Company- Palo Alto, CA January 1993 to April 2002
Performed various functions for the Operations department including planning, and
Purchasing, order entry and distribution.
Responsible for obtaining part numbers and initiating change request (ECR’s).
Acted as a liaison between customers, sales, accounting and distribution.
Managed allocation based on product and component availability.
Coordinate orders for International distribution.
Manage customer backlogs, which resulted in the reduction of open order by 95%.
Created workflows and process that were integral to the daily operations.
Trained on intergraded Bar Coding implementation.
Education/ Training:
Delgado Community College
New Orleans, LA Certificate: Business Management
Non Commission Officer School-Monterey, CA Certificate: 6/91
Graduated with top ten honors.
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