OBJECTIVE

To use my experience and various vocations learned from different fields of work, to help advance the productivity of an established or expanding company.

WORK HISTORY

COSCO Container Lines November 2014 - December2016

Houston, TX

Traffic Coordinator

oAssisted customers via phone and email regarding their bookings.

oIn charge of creating load lists for vessel planners on East Coast.

oInputting data in the system from customers.

oMet deadlines and sent reports everyday.

oReconciled vessels.

oCompleted the process from beginning to end of creating load lists from TEU Reports to final Sailing reports.

Mediterranean Shipping Company, Inc. March 2008 - November 2014

Houston, TX

Vessel Reconciliation

oAssisted with loading lists, closing vessels, rolling cargo, cancelling cargo, adding cargo, balancing vessels, rolling cargo to different services, following vessel rotations, and receiving export cargo.

oAs well as dealing with U.S. Customs.

oHandled Auto titles.

Traffic Latin America

oInput data provided by the customer into a system that generates a confirmation number that is then provided to the customer to ensure that their materials arrives to the correct point of destination.

oAnswered phone calls.

Export Documentation

oEntered export bookings in system.

oAssisted in Manifest correctors.

oData entry

Import Customer Service

Provided pristine customer service to customers all over the United States serving the Gulf regions as well as the west coast.

Assist customers patiently over the phone with all of their issues and or problems

Provide customers with the timely answers, since the arrival notice is no longer just a courtesy to the customer but an important tool for the Custom’s entry

Track and trace containers (before leaving port of load and after arrival at the port of discharge)

Be vigilant about what information to provide customers with

To closely monitor all container under VACIS and intensive Customs examinations, make containers (along with the freight cashier department) available for a delivery to the customers at the port of discharge or to their respective forwarders

Update various spreadsheets in excel pertaining to customer service and vessel schedules

Provide the arrival notice for containers that were arriving on the vessel 24hrs prior to the vessel arriving

Provide detailed information on vessel arrival schedule upon customers request

Handle Oakland exam sites and charge customers for detention charges. Issue invoices, complete spreadsheets and issue TPs.

Front Desk Receptionist

Comfort Suites Willowbrook, Inc.

Houston, TX

September 2006 – March 2007

March 2005 – November 2005

Managed front desk operations in a 65-room hotel.

Booked guest reservations using Profit Manager

Executed high volume cash transactions and direct-billed hotel guests

Pre-qualified potential new hire applicants for hotel staff positions

Organized and filed housekeeping records on guest rooms

Managed incoming/outgoing mail and faxes for guests and other staff members

Supervised hotel cleaning and maintenance staff

Ordered maintenance supplies on monthly basis for maintenance team

Administrative Assistant

International Meeting Managers, Inc.

Houston, TX

November 2005 – August 2006

Supported medical staff by coordinating membership activities, national and international conferences, and meetings. Managed all phases of medical conference planning, logistics and administration.

Scheduled and coordinated medical board and committee meetings

Coordinated production of newsletters, journals, annual reports, membership directories, brochures

Coordinated conference site selection and planned, organized and managed medical conference needs including meeting logistics and the recording of meeting minutes

Coordinated all marketing strategies, media relations and publication announcements related to medical conferences

Promoted attendance, oversaw registration and provided on-site conference management

Recorded conference data and maintained a large database of conference information

Administrative Assistant

Abby Executive Office Suites, Inc.

Houston, TX

August 2004 – January 2005

Assisted in the growth and development of Abby office tenants by serving as an overall information and administrative service center for clients and other office professionals.

Provided administrative and technical support for tenants renting office space

Operated a complex phone system linked to 95 offices

Maintained accurate records to support tenant billing

Supported tenants by servicing parking garage accounts, retrieving incoming faxes on a high volume basis, notarizing documents and scheduling conference room usage

Administrative Assistant

Tien Law Firm, L.L.C.

Houston, TX

February 2004 – June 2004

Assisted office manager with general clerical duties including typing, filing, and organizing legal documents, and provided administrative support for three Board Certified attorneys with credit fraud specialization

Pre-qualified potential clients through initial telephone conversations

Maintained and organized detailed billing records on clients

Conducted case-specific legal research via the internet and law libraries

Maintained employee payroll records

Sales Associate

Williams-Sonoma, Inc.

Houston, TX

August 2003 – January 2004

As a professional sales consultant, assisted customers with reorganizing and modernizing their homes and kitchens with appliances and accessories that fit their lifestyles.

Assist customers by hand selecting home and wedding gifts or accessories in our catalog through telephone and personal in-store contact

Extensively take part in inventory control and point-of purchase markdown sales events

Routinely participate in in-store cooking demonstrations to involve the customer in the buying experience

Loan Consultant

EquityLinq.Com

Houston, TX

October 2001 – May 2003

Worked as a loan consultant pre-qualifying perspective borrowers by fielding telephone calls of individuals interested in debt consolidation and/or refinancing their homes.

Worked extensively with title companies and appraisers of residential real estate

Organized and coordinated the loan transaction process by accessing applicants’ credit history, negotiating terms and conditions of loans from initial contact through closing

EDUCATION

Tomball College, Tomball, TX

Major: Psychology

GPA: 3.8

Studio of Dance, Co., Houston, TX

Principal Dancer and Instructor

Ecole Classique High School, Metairie, LA

College Preparatory

Honors Graduate

2002 - 2006

2000 - 2010

1996 – 2000

SKILLS AND ACHIEVEMENTS

Bilingual--Spanish (fluent speaking and writing)

Licensed Notary

Thorough knowledge of Microsoft Office and Windows applications

2004-Current Member Phi Theta Kappa Honor Society Club

1996-2000 Member Drama Club

1999-2000 Executive Vice President Student Council

1998-1999 Class President Student Council.

1998 -2000 Class President – Spanish Club

2015-Current Hypnotherapy Classes

References Available Upon Request

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