Customer Service Administrative Assistant
Resume:
OBJECTIVE
To use my experience and various vocations learned from different fields of work, to help advance the productivity of an established or expanding company.
WORK HISTORY
COSCO Container Lines November 2014 - December2016
Houston, TX
Traffic Coordinator
oAssisted customers via phone and email regarding their bookings.
oIn charge of creating load lists for vessel planners on East Coast.
oInputting data in the system from customers.
oMet deadlines and sent reports everyday.
oReconciled vessels.
oCompleted the process from beginning to end of creating load lists from TEU Reports to final Sailing reports.
Mediterranean Shipping Company, Inc. March 2008 - November 2014
Houston, TX
Vessel Reconciliation
oAssisted with loading lists, closing vessels, rolling cargo, cancelling cargo, adding cargo, balancing vessels, rolling cargo to different services, following vessel rotations, and receiving export cargo.
oAs well as dealing with U.S. Customs.
oHandled Auto titles.
Traffic Latin America
oInput data provided by the customer into a system that generates a confirmation number that is then provided to the customer to ensure that their materials arrives to the correct point of destination.
oAnswered phone calls.
Export Documentation
oEntered export bookings in system.
oAssisted in Manifest correctors.
oData entry
Import Customer Service
Provided pristine customer service to customers all over the United States serving the Gulf regions as well as the west coast.
Assist customers patiently over the phone with all of their issues and or problems
Provide customers with the timely answers, since the arrival notice is no longer just a courtesy to the customer but an important tool for the Custom’s entry
Track and trace containers (before leaving port of load and after arrival at the port of discharge)
Be vigilant about what information to provide customers with
To closely monitor all container under VACIS and intensive Customs examinations, make containers (along with the freight cashier department) available for a delivery to the customers at the port of discharge or to their respective forwarders
Update various spreadsheets in excel pertaining to customer service and vessel schedules
Provide the arrival notice for containers that were arriving on the vessel 24hrs prior to the vessel arriving
Provide detailed information on vessel arrival schedule upon customers request
Handle Oakland exam sites and charge customers for detention charges. Issue invoices, complete spreadsheets and issue TPs.
Front Desk Receptionist
Comfort Suites Willowbrook, Inc.
Houston, TX
September 2006 – March 2007
March 2005 – November 2005
Managed front desk operations in a 65-room hotel.
Booked guest reservations using Profit Manager
Executed high volume cash transactions and direct-billed hotel guests
Pre-qualified potential new hire applicants for hotel staff positions
Organized and filed housekeeping records on guest rooms
Managed incoming/outgoing mail and faxes for guests and other staff members
Supervised hotel cleaning and maintenance staff
Ordered maintenance supplies on monthly basis for maintenance team
Administrative Assistant
International Meeting Managers, Inc.
Houston, TX
November 2005 – August 2006
Supported medical staff by coordinating membership activities, national and international conferences, and meetings. Managed all phases of medical conference planning, logistics and administration.
Scheduled and coordinated medical board and committee meetings
Coordinated production of newsletters, journals, annual reports, membership directories, brochures
Coordinated conference site selection and planned, organized and managed medical conference needs including meeting logistics and the recording of meeting minutes
Coordinated all marketing strategies, media relations and publication announcements related to medical conferences
Promoted attendance, oversaw registration and provided on-site conference management
Recorded conference data and maintained a large database of conference information
Administrative Assistant
Abby Executive Office Suites, Inc.
Houston, TX
August 2004 – January 2005
Assisted in the growth and development of Abby office tenants by serving as an overall information and administrative service center for clients and other office professionals.
Provided administrative and technical support for tenants renting office space
Operated a complex phone system linked to 95 offices
Maintained accurate records to support tenant billing
Supported tenants by servicing parking garage accounts, retrieving incoming faxes on a high volume basis, notarizing documents and scheduling conference room usage
Administrative Assistant
Tien Law Firm, L.L.C.
Houston, TX
February 2004 – June 2004
Assisted office manager with general clerical duties including typing, filing, and organizing legal documents, and provided administrative support for three Board Certified attorneys with credit fraud specialization
Pre-qualified potential clients through initial telephone conversations
Maintained and organized detailed billing records on clients
Conducted case-specific legal research via the internet and law libraries
Maintained employee payroll records
Sales Associate
Williams-Sonoma, Inc.
Houston, TX
August 2003 – January 2004
As a professional sales consultant, assisted customers with reorganizing and modernizing their homes and kitchens with appliances and accessories that fit their lifestyles.
Assist customers by hand selecting home and wedding gifts or accessories in our catalog through telephone and personal in-store contact
Extensively take part in inventory control and point-of purchase markdown sales events
Routinely participate in in-store cooking demonstrations to involve the customer in the buying experience
Loan Consultant
EquityLinq.Com
Houston, TX
October 2001 – May 2003
Worked as a loan consultant pre-qualifying perspective borrowers by fielding telephone calls of individuals interested in debt consolidation and/or refinancing their homes.
Worked extensively with title companies and appraisers of residential real estate
Organized and coordinated the loan transaction process by accessing applicants’ credit history, negotiating terms and conditions of loans from initial contact through closing
EDUCATION
Tomball College, Tomball, TX
Major: Psychology
GPA: 3.8
Studio of Dance, Co., Houston, TX
Principal Dancer and Instructor
Ecole Classique High School, Metairie, LA
College Preparatory
Honors Graduate
2002 - 2006
2000 - 2010
1996 – 2000
SKILLS AND ACHIEVEMENTS
Bilingual--Spanish (fluent speaking and writing)
Licensed Notary
Thorough knowledge of Microsoft Office and Windows applications
2004-Current Member Phi Theta Kappa Honor Society Club
1996-2000 Member Drama Club
1999-2000 Executive Vice President Student Council
1998-1999 Class President Student Council.
1998 -2000 Class President – Spanish Club
2015-Current Hypnotherapy Classes
References Available Upon Request
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