Microsoft Office Customer Service

ESTHER M. DE AVILA

**** ** **** ** - *******, TX 77092

832-***-**** – *******.******@*****.***

OBJECTIVE

Dedicated, focused, excel at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Capable of answering a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

HIGHLIGHTS

Microsoft Office proficiency

Time management

Meticulous attention to detail

Professional and mature

Self-directed

Strong problem solver

PROFESSIONAL EXPERIENCE

FRONT DESK 11/2015 to 12/2016

Northwest Women’s Center – OB/GYN Houston, Tx

Assisting several patients at a time, with check in/check out.

Creating future appointments for patients.

Taking payments and balances for all patients.

Scanning proper information for each patient.

Faxing and filing patient information for physicians.

Greeting patients as they walk in.

THE UPS STORE 12/2013 to 09/2015

Sales Associate Houston, Tx

Assisting customers with both their shipping and packing needs.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Properly routed agreements, contracts and invoices through the signature process.

Received and screened a high volume of internal and external communications, including email and mail.

UNIVERSIT OF HOUSTON – DOWNTOWN 08/2011 to 08/2013

Office Assistant Lakewood, FL

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Received and screened a high volume of internal and external communications, including email and mail.

Managed daily office operations and maintenance of equipment.

FREDDIE’S AUTO 04/2009 to 07/2011

Secretary Lakewood, FL

Received and screened a high volume of internal and external communications, including email and mail.

Received and distributed faxes and mail in a timely manner.

Managed the day-to-day calendar for the company's senior director.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Maintained an up-to-date department organizational chart.

Served as central point of contact for all outside vendors needing to gain access to the building.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Skills

Familiar with Microsoft Office, fluent in Spanish, can type at least 62 words per minute; I have great people skills and am able to communicate clearly with a pleasant tone. Experience with lifting heavy items and packing with the proper materials. I have experience with using USAA in which I would process member's checks online using a machine to scan their checks in. I am also familiar with many social media sites and have learned to multi task in both an organized and hectic environment. My years in customer service have taught me how to be patient and understanding with all kinds of personalities. I believe I will be a great addition to any work team and feel I bring a lot to the table

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