Customer Service Sales

Renaye J. Williams

Cambria Heights, New York ****1

Tel: Cell: 917-***-****

Email: *********@*****.***

Career Objective

To apply my previous experiences in office management, sales and customer service into a position which offers an opportunity for growth.

Education

Springfield Gardens High School

John Jay Criminal College, New York, NY

Studies in Criminal Justice

Work Experience

Aqua America Call Center-Cary North Carolina 4/2016-9/2016

Customer Service Representative

•Answer requests from customer via telephone, mail or Email, analyze and respond to request or forward request to individual or department that could best handle request.

•Resolve customer issues related to billing, customer service, and collection or service.

•Maintain liaison with other departments to ensure customer’s request was completed.

Renaissance Raleigh North Hills-Raleigh, North Carolina 10/2015-4/2016

Phone Operator

•Responsible for anwering incoming calls with appropiate greetings

•Ability to handle a multi- line phone system

•Ensure the privacy and confidentiality of guests and limits requests for information about such guests in accordance with hotel policies.

•Maintain knowledge of all hotel amenities such as room, restaurant spa and entertainment information including room type, menu items and hours of operation to best serve guests.

Hotel Mela-New York City 8/2010-8/2015

Reservationist

•Answering all incoming calls from potentential guest providing information concerning the city, the hotel and services we provide.

•Assisting the sales department with rooming list for incoming groups ensuring all information is correctly loaded in the computer system.

•Multitask when several guess and large groups arrived.

• Responsible for greeting, registering, make and confirm reservations and assigning rooms to guests.

•Transmit and receive messages, using telephone.

• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel directions.

• Keep records of room availability and guests accounts, manually and computer.

•Compute bills, collect payments and make change for guest.

•Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

•Record guest comments or complaints, referring customers to managers as necessary.

Cambridge Who’s Who-New York City 7/2009-4/2010

Inside Sales Representative

•Calling prospective candidates from qualified leads, gathering information to determine

•eligibility for membership for an executive and professional registry by having there biography published online

Cablevision-New York City 8/2008-7/2009

Technical Support Representative

•Provided professional, courteous, responsive and accurate service to customer

•Effectively and efficiently handled customer’s transitions in real time including, but not limited to working simultaneously with multiple software applications.

•Provided routine customer service billing support, taking customers payments for services

The Crowne Plaza Times Square Manhattan 6/01-5/2008

Reservations Agent

•Processed and tracked reservations through various media; by fax, email, phone, and web.

•Managed department’s daily reports and/ or traces to adjust bookings appropriately.

•Responsible for handling VIP bookings, TA commissions, Frequent Stay Program guests.

•Assisted with imputing group rooming list, key packets, room block, and group arrival

•Ran daily reports; i.e. Arrivals, VIP’s, downtime reports, credit check, room move,

•Concierge- assist with dinner reservations, transportation, as well as but not limited to all other entertainment and personal guest needs Processed all guest check-in and check-out.

•Answering all incoming calls from potential guest providing information concerning the city, the hotel and services we provide.

•Assisting the sales department with rooming list for incoming groups ensuring all information is correctly loaded in the computer system.

•Multitask when several guess and large groups arrived.

• Responsible for greeting, registering, make and confirm reservations and assigning rooms to guests.

•Transmit and receive messages, using telephone.

• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel directions.

• Keep records of room availability and guests accounts, manually and computer.

•Compute bills, collect payments and make change for guest.

•Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

•Record guest comments or complaints, referring customers to managers as necessary.

References available upon request

Contact this candidate