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Customer Service Manager

San Diego, California, United States
January 12, 2017

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Marcus Jones

San Diego, CA 910.***.****


** **** ***** ** ******** expertise in logistics, supply chain, administration and budgeting

Well versed in organization and functions of various supply departments

Acute knowledge of data processing and information system programs

Experienced in maintaining budget records, supply related documents; receiving, stowing, and issuing material and stock items

Accomplished in preparing items, documents and specialized equipment for shipment


Grossmont College - El Cajon, CA

Bachelor of Science in Business Administration, May 2018

Major concentration in Business Management


Northrop Grumman Corporation

Logistics Management Analyst June 2016 – Present

Track product flow from origin to final delivery and recommend improvements to existing operations for Nato Atlantic Treaty Organization (NATO) Air Vehicle (AV) equipment parts

Providing reports to senior management on inventory and distribute

Ensures the execution and continuous improvement of standard logistics processes, such as the replenishment system, data

interchange systems, demand management, electronic data systems administration and related functions

Builds relationships with strategic customers through logistics initiatives. integrates learning from customers, competitors, operating en titles, distribution, transportation, customer service, other industries, industry groups, and professional training to continuously

improve competitive position

Tecnico - Chula Vista, CA

Estimator/Material Planner February 2016 - March 2016

Analyzed drawings of naval ships

Processed material request forms for senior management

Researched material vendors to select cost efficient provider

Performed cost estimate analysis of vendors

Presented cost analysis to senior management for approval

Completed ad-hoc requests at the discretion of senior management

BAE Systems - Coronado, CA

Logistics Specialist Analyst II July 2013 - January 2016

Established an Unman Aircraft Systems (UAS) inventory management plan for tracking and maintaining inventory levels against disbursement of inventory

Provided daily operations of equipment and repair requirements by monitoring Request for Parts (RFP) actions, field, consolidated serviceable inventory and pipeline requirements in the correct priority

Responsible for determining quantities to be procured or disposed based on policies, changes, cost, procedures, and other factors such as diminishing sources are weighed in decision making

Established material requirements and quantities through trend analysis, receiving, stocking, and shipping, while tracking government material globally through commercial and government systems

United States Navy (USN) - USA

Naval Special Warfare Command

Logistics Specialist - Coronado, CA February 2012 - July 2013

Ignited planning and deployment of Naval Special Warfare (NSW) in support of USCENTCOM, USPACOM, and U.S. Forces Korea

Provided exceptional customer service support for the entire NSW west coast units

Equipped 2 Navy Seal Team Units with new GEN IV ballistic body armor gear for deployment


Special Operation Forces Personal Equipment Advanced Requirements Manager - Coronado, CA June 2011 - January 2012

Supported the training, equipping and deployment of Naval Special Warfare (NSW) in support of USCENTCOM, USPACOM, and U.S. Forces Korea

Managed the Special Operation Forces (SOF) Personal Equipment Advanced Requirements Program (SPEAR)

Equipped 181 SEAL Team Seven personnel with new SPEAR equipment valued at $1.9M resulting in 100% readiness

Managed the return of all excess material to Special Operations Forces Support Activity (SOFSA), totaling $900K in government savings

Managed the Government Commercial Purchase card, initiating and expediting 75 purchases valued at $118K

Subject matter expert during all 3 phases of the ITDC for SEAL Team Seven equipment readiness resulting in a 100% rating

Lead SPEAR expert, responsible for the preparation of SEAL Team Seven inaugural SMA resulting in a 96% rating

Managed $3.9M worth of LOGSU-I SOF (SPEARS) inventory and Protective Combat Uniforms in direct support of Naval Special Warfare components

Upgraded 500 body armor GEN III plates for two deploying Navy SEAL Teams, improving combat readiness

Supervised and trained 10 Logistic Specialists in the operations and procedures for the new web based SPEAR

Organized and processed 17 line items of excess Body Armor gear for disposition to DRMO, saving the Navy $100K

United States Naval Forces Central Command (NAVCENT)

Warrior Transition Program Manager - deployment, Bahrain February 2010 - May 2011

Managed U.S. Naval Forces Central Command Forward Headquarters-Afghanistan exercises providing administrative and operational for IA/GSA Sailors assigned to JMD, RFF, and Unit RFFs in a Combined Joint Theater throughout Afghanistan in support of OEF

Coordinated with over 40 Joint Commands to arrange billeting, transportation and follow on travel for over 2,279 deploying and redeploying Individual Augmentees and Global Support Assignment sailors

Managed the detachments contracts of government vehicles and a 55K supply budget providing critical support to HQ operations marinating 100% accountability of commercial procurement through ECRC Norfolk

Developed and streamlined a detailed Warrior Transition Program Standard Operating Procedures (SOP) for NAVCENT FWD HQ Afghanistan which significantly reduced redeployment request inaccuracies and greatly enhancing operational readiness


Logistics Specialist Expediter - Port Humemne, CA March 2008 - February 2010

Deployed to the Pacific theater to provide responsive general engineering, execute constructions readiness training, and conduct contingency operations in support of USPACOM and COMPACFLT

Managed the Government-Wide Commercial Purchase Card Program initiating over 180 purchases worth $57K with 100% accountability; which contributed to the overall passing grade during the On-Site Procurement Performance Assessment Program Review, conducted by FISC San Diego

Supervised the retrograde of over 20 tons of material worth $2.5M during a field exercise which maximized the effectiveness, completing the evolution ahead of schedule and enabling 75 enlisted members return home early

Coordinated a thorough, on-time turnover of a USPACOM site worth $5M in assets by coordinating the Defense Reutilization and Marketing Office turn-in of $220K of excess materials

Supervised 105 personnel in Unit Fitness Training resulting in a 100% pass rate during their annual Physical Fitness Assessment test


Logistics Specialist - Port Humemne, CA June 2006 - February 2008

Deployed to CENTCOM, EUCOM, and SOUTHCOM theaters to provide construction, disaster, recovery, and theater engineering capabilities in support Combat Commander sponsored joint exercises and Theater Security Cooperation

Supervised the turnover of $18M worth of automotive repair parts, ensured the perpetual inventory validity of 100% for all bulk storeroom provisions

Managed 21 personnel with the inventory from a new Smart Table of Allowance

Performed duties outside of normal job assignment, while assisting in the renovation project of the Kuwait Naval Base Barracks

Equipment operator for the Crisis Response Team’s “IN LIEU OF EXERCISE”

Instrumental to the embarkation of CESE and convoy of all required gear, ensuring the expeditious set up of a camp facility vital to all joint military components


Automotive Repair Parts Manager - Port Humemne, CA July 2004 - June 2006

Deployed to Fallujah, Iraq in direct support of I MEF and Operation IRAQI FREEDOM and COMPACFLT

Managed the turn-in and disposal of more than $200K worth of aged CBR clothing, surveyed uniforms an excess infantry gear to the 31ST NCR and Defense Reutilization Marketing Office (DRMO)

Planned and executed a wall-to-wall inventory inspection of 5,300 Civil Engineering Support Equipment parts valued at $7.5M with 100% validity while increasing availability by 75%

Supervised a team of first responder to relief efforts post hurricane Katrina disaster relief in New Orleans, LA and Gulfport, MS

Ensured the availability of food, water and supplies worth $80K to the 400th battalion and other relief effort personnel

Established the unit field exercise inventoried, and returned over 10K Table of Allowance lines items with no losses

Construction Battalion

Logistics Specialist - Port Humemne, CA November 2003 - June 2004

Responsible for the daily upkeep of warehouse and issuing and receiving Infantry/CBR gear

Supported a well-organized, internal infantry gear issue plan that outfitted more than 600 personnel

Assisted in the reconstruction of the Homeport Table of Allowance material worth $44M ensuring assets were ready for OIF II support

Supported the 31st SRG permanent Infantry Gear and Gas Mask issue to more than 600 battalion personnel, marking a milestone on how the Naval Construction Force manages the issue and control of this gear. Efforts resulted in 100% outfitted more than 600 personnel.


Microsoft Office Professional: Word, Excel, Outlook, Fedlog, Haystack, Eems, SAP, SSAVIE, SWALIS, BIZFLOW


National Defense Service Medal

Global War on Terrorism Service Medal

Good Conduct (2)

Navy and Marine Corps Achievement Medal (4)

Sea Service Deployment Ribbon

Afghanistan Campaign Medal

Southwest Asia Service Medal

Seabee Combat Warfare Specialist

Iraq Campaign Medal


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