System Analyst

Ibon Holguín

****.*.*@*****.***

https://es.linkedin.com/in/ibon-holguín-871a6390

Phone number: 336-***-****

WORK EXPERIENCE

**/**** - **/**** ****** (NTT Data) - Randstad

System Analyst

Vodafone and ONO systems integration projects. Elicit and validate business requirements, functional analysis and scope.

10/2014 - 11/2015 Vodafone

Project Manager

Vodafone and ONO systems integration projects. Elicit and analyze business requirements and processes. Set scope and costs. Supervise functional analysis, development and testing.

Highly involved in all milestones of the project.

Relevant projects and achievements:

Leadership in CRM automatized processes reengineering, achieving more agile, optimized and maintainable processes, which are being adopted by Vodafone. 04/2007 - 10/2014

ONO – Cableuropa SA

System Analyst

Project development (2011-2014).

Elicit and validate business requirements, functional analysis and scope, supervise development and testing.

Highly involved from requirements elicitation to project closure. CRM Amdocs 12.5/Amdocs Smart Client software maintenance team (2006-2011). Corrective and preventative maintenance of the CRM, core software of the company

(Clear Basic/Visual Basic, PL/SQL, Unix, Process Manager, Tuxedo). Relevant projects and achievements:

70% reduction of incident backlog, analyzing and fixing root cause of the incidents input.

Collaborate in the CRM upgrading start up to Amdocs Smart Client. 04/2006 - 04/2007 Coritel - Accenture

Programmer Analyst

CRM Amdocs Clarify 11.5 software development team. Technical design and software development for Vodafone. TECHNICAL SKILLS

Programming

Languages:

Amdocs Clear Basic (advanced), Oracle PL/SQL (advanced), Unix Shell Scripts

(intermediate), Java (Amdocs Smart Client intermediate), C ++ (beginner). Software /

Applications:

Amdocs Process Manager (advanced), Amdocs Script Manager (intermediate), APM Dynatrace (intermediate), Microsoft Office (advanced/user), SharePoint (user). Platforms: Windows (user), Linux (user).

COURSES

- Oracle: Performance Tuning.

- Java: Languaje Basics.

- Amdocs: Script Manager.

- Amdocs: Process Manager.

- Amdocs: Smart Client.

- Netmind: Business Analysis

EDUCATION

Goierri Eskola (Guipúzcoa) – IES Moratalaz (Madrid). 2004-2006 Grado Superior en Telecomunicaciones e informática.

(Telecommunications and computer science Associate Degree)

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